1. BUSINESS AND ADMINISTRATIVE COMMUNICATION STUDY QUESTIONS UNIT 2 to collect and convey information to collect and convey information to make decisions to make decisions to promote interpersonal unity to promote interpersonal unity 1) What are the three basic jobs of managers?

2. 2) How do the managers collect information? They collect information from conversations, the grapevine, phone calls, memos, reports, databases and the internet. 3) How do the managers convey information and decisions? They convey information and decisions through meetings, speeches, press releases, videos, memos, letters and reports.

3. 4) Who are internal and external audiences? IIIInternal audiences are other people in the same organization. 5) Name a few of the external audiences. Customers, suppliers, unions, stock-holders, potential employees, governmental agencies, the press, and the public. EEEExternal audiences are people outside the organization.

4. 6) Is informal listening important in an organization and why should a new-comer in an organization listen to others in the organization? Yes, it is as important as writing formal letters and giving oral presentation. To find out what he’s supposed to do and to learn about the organization’s values and culture.

5. 7) What are the three basic purposes of organizational writing? TTTTo inform TTTTo request or persuade TTTTo build goodwill 8) What is the aim of informing? TTTTo explain something to the reader TTTTo tell the reader to do something

6. 9) What must you do to persuade the reader? You must motivate and convince the reader to act. You must motivate and convince the reader to act. 10) What happens if you cannot build goodwill? You cannot create good image of yourself and the organization, so people don’t want to do business with you. 11) How much does a short one-page business letter cost? It costs between $13.60 and $20.52 depending on how it is produced.

7. 12) How much time is spent on planning, composing and revising a one-page letter? 54 minutes 13) What is the aim of cycling an external document before it is sent out? 14) What is the result of poor correspondence? Wasted time To prevent any mistakes. Wasted efforts Lost goodwill

8. 15) How do you waste time when your writing is not good?  it takes longer to read 16) What happens if your writing is not effective? You cannot get result because the reader may guess wrong, so you have to write again.  it needs to be rewritten  ideas are not clear  the reader has to ask more questions

9. 17) What are the four benefits of better writing? IIIIt saves time 18) What are the five criteria for effective messages? IIIIt makes your effort more effective. IIIIt communicates your point more clearly. IIIIt builds goodwill cccclear ccccomplete ssssaves the reader’s time ccccorrect bbbbuilds goodwill