1. Redefining the Principal Supervisor’s Role School Operational Matters Office of Service Quality

2. Office of Service Quality Staff Introduction Office of Service Quality Veda Hudge - Director Al Alexis – Assistant Director Scott Jarvis – Assistant Director Chris Bolden – Assistant Director Yaco Zaragoza – Senior Programmer

3. What/Who is OSPA? Office of School Performance and Accountability (OSPA) Supervisors of School Principals Office of Service Quality (OSQ) Technical Assistance Providers to ~ Parent Concerns Field Trips Leases School Improvement Differentiated Accountability Accreditation

4. Introduction To OSQ Background & Structure Background  Traditional School District Organizational Structure OSPA Current Structure  Chief  Cadre Directors  Service Quality 4

5. OSQ Objectives Role & Responsibilities The Office of Service Quality has two primary objectives for the purpose of ensuring exemplary quality and customer service. 1.We engage in school operational tasks 2.We engage in school improvement processes. These objectives are accomplished through all applicable and appropriate media including but not limited to Conferences, consultations, data collection, letters, memoranda, training and on-site visitation. 5

6. School Operational Tasks  Intervention & resolution of school, district and community concerns ~ Superintendent, board and parents  Administrative appeal hearings ~ School Suspensions, Bullying and Amendment of Records  Critical incidents ~ School & Community Based  Committee assignments ~ Hardship reassignments, Behavior Intervention, QSEC, Policy revision, Interview panels, etc.  Compliance approval of SBBC policies ~ Field trips, Facility Leases, Rescission of Reassignments and Policy Compliance  Develop, schedule and conduct an annual training seminar for school administrators ~ Principals and Assistant Principals 6

7. School Improvement Process School Improvement Plans (SIP) School Waivers  New Waivers  Continuation Waivers A+ Funds School Advisory Council (SAC) School Advisory Council Compositions SIP Mid-Year Reflections 7

8. Our Tool OSPA Central Organize information to make it easily accessible & efficient 8

9. OSPA Central Modules In Use  Dashboard  Call Database  Semester Reports  Communication  Broward PIVOT  Field Trips  Graduation Tracking  Manage Users  Profile  Request a Feature/Report a Bug  And Many More… 9

10. Call Database All parent concerns in relation to ~ Policies & procedures Bullying Academic Programs Communication issues And many more All calls that come into the office are logged, tracked and documented 10

11. Reports Concerns aggregated by division in Broward County Schools Top 5 concerns related to each division with the most concerns in the district ~ Quarterly and/or Semester 11

12. Communications School Principals get inundated with communications from multiple sources Email Fax Phone calls Memos, etc. Each departments enters memos into OSPA Central: Select what schools will need to see the information (School Level or Target schools) Tag memos as Urgent or Special Consideration Specify how it lines up to Broward County standards 12

13. Communications All communications go thought an extensive approval process before it is posted for Principals to see. Communication Flow ~ Step 1: Department enters communication into the system and submits for review and approval Step 2: Director/Chief for the departments reviews and approves communication Step 3: OSPA Chief reviews and approves communication Step 4: Communication gets posted weekly into Broward PIVOT for all principals to see 13

14. Broward PIVOT Data is available in 3 different layouts (Newspaper, List, Calendar) Memos are automatically sorted by type (Action, FYI, etc.) Level Specific 14

15. Questions and Answers 15

16. THANK YOU! Office of Service Quality 754-321-3850 16