1. Front Desk Etiquettes

2. Reception is the face of the organization & receptionist is the Brand Ambassador of the organization. Hence front desk etiquettes are very vital as it promotes the image of the organization Front Desk Etiquettes

3. Etiquettes Comprise of…  Presentation  Courtesy  Promptness  Professionalism

4. Presentation Presentation comprises of the reception area & the receptionist -:  Reception Area-: Newspaper,Pamphlets should always be properly arranged on the front desk,as it gives the customer an idea about the various products & services & also helps him to pass time.  Receptionist-: A receptionist should always be smartly dressed & presentable at all times. She should apply light makeup & wear formal clothes.

5. Courtesy Every person who walks in should be made to feel important by the receptionist however should use her discretion to treat important clients with more courtesy & attention. Points to note-:  Smile  Ask the clients for tea or coffee.  See to it that the glasses are always filled with water  A professional decorum is maintained.

6. Promptness Promptness is integral as the receptionist is the point of contact for internal as well as external customers. It includes-:  Transferring the calls on time.  Reminding the person with whom the client wishes to contact incase of delay.  To provide the details of a person if some one is looking for him or her.

7. Professionalism Professional decorum at the reception is vital as it gives an idea about the professionalism prevalent in the entire firm -: Points to remember-:  Be on time  Avoid talking to internal customers for a long time  Avoid personal calls  If you are on a call tell the person on the reception politely to wait.  Avoid reading newspaper

8. Thank You