1. Insert name of presentation on Master Slide Using stories to understand the patient experience Monday 5 September 2011

2. Why stories? A positive link between patient experience and clinical outcomes, and between quality and financial performance Ideal to track a patient’s experience of care Developing positive engagement at all organisation levels Stories for Improvement

3. Supporting the spread of stories for improvement and engagement Running from October 2011 to March 2012 Every health board and trust will be invited to take part Builds on the existing experience developed in Wales Communication Officers will be key to this work Stories for Improvement mini collaborative Stories for Improvement

4. The Drivers: Skills development and training Building local capacity Sharing stories and maximise learning Stories for Improvement

5. 1000 Lives Plus support Three learning sessions, webex sessions, updated how to guide and case studies. Sarah.Puntoni@wales.nhs.uk 1000 Lives lead on Stories for Improvement mini collaborativeSarah.Puntoni@wales.nhs.uk Stories for Improvement