1. D1 - 27/06/2016 The present document contains information that remains the property of France Telecom. The recipient’s acceptance of this document implies his or her acknowledgement of the confidential nature of its contents and his or her obligation not to reproduce, transmit to a third party, disclose or use for commercial purposes any of its contents whatsoever without France Telecom’s prior written agreement. France Telecom General Corporate Affairs – Group Legal Department Research and Developpement Legal Department Social Knowledge Management for new Enterprise KM paradigm ePortfolio 2005, Cambridge, UK C. Bothorel, V. Dubois, M. Van Coillie

2. France Telecom Distribution of this document is subject to France Telecom’s authorization D2 - 27/06/2016 Goals  Knowledge Management is considered only as an Information System  Collect, store, capitalize, search information  System view, documents centered  Problem: Where are the users ?  New Enterprise Paradigm  KM process centered on individuals: active  KM oriented on interactions: competency sharing, people browsing  KM as personalized document browsing: local search New tools required

3. France Telecom Distribution of this document is subject to France Telecom’s authorization D3 - 27/06/2016 Social ePortfolio and KM: Why?  Idea: Using Social ePortfolio in Knowledge Management context  ePortfolio: Individuals are actors, manage their own knowledge  Social: Individuals share their knowledge and browse others’  Two complementary fields  KM brings techniques  ePortfolio brings a user-centered framework

4. France Telecom Distribution of this document is subject to France Telecom’s authorization D4 - 27/06/2016 Social ePortfolio and KM: How?  KM helps in  Profile filling  Text Mining  Clustering: classify documents, build users communities  Personalisation  Social ePortfolio helps in  Visualising my own profile and how KM system ‘sees me’  Building a social dynamic: friends, communities creation, file sharing  Both  Calculating affinities between users: positioning myself among others, visualising implicit communities of interests and practice  Personalisation: visualising a documents/users space with my own point of view

5. France Telecom Distribution of this document is subject to France Telecom’s authorization D5 - 27/06/2016 Complete Process Enterprise/Group/Community 'documents space' Words Classes (concepts cartography) 1 – Documents analysis 2 – Tagging documents Tagged documents Listing of users documents ownership 3 - Profiles filling Profiles positioned according to the concepts cartography

6. France Telecom Distribution of this document is subject to France Telecom’s authorization D6 - 27/06/2016 Simple demonstrator Architecture Elgg user profile database and documents repository XML-RPC (GraphML) FT R&D KM Data-mining tools Prefuse visualization toolkit Elgg User Interface XML-RPC / SOAP (IMS LIP) or FOAF, RSS

7. France Telecom Distribution of this document is subject to France Telecom’s authorization D7 - 27/06/2016 Profile learning Similar profiles Consulted Documents

8. France Telecom Distribution of this document is subject to France Telecom’s authorization D8 - 27/06/2016 Automatically deduced Similarity Network

9. France Telecom Distribution of this document is subject to France Telecom’s authorization D9 - 27/06/2016 Thematical browsing

10. France Telecom Distribution of this document is subject to France Telecom’s authorization D10 - 27/06/2016 thematical results centered on me

11. France Telecom Distribution of this document is subject to France Telecom’s authorization D11 - 27/06/2016 Conclusion : Enhanced ePortfolio  Profile initialisation based on use and documents analysis.  Help ePortfolio users:  To find other users or documents regarding their interests/needs  To see their position inside a community  To share their competencies and knowledge  Help managers and ePortfolio reviewers:  To visualize a knowledge map based on common concepts related to the employees/users and documents without filling a whole ontology.  To find employees/users or documents for project or career managment

12. France Telecom Distribution of this document is subject to France Telecom’s authorization D12 - 27/06/2016 Conclusion : Enhanced ePortfolio  Interoperability in interaction between an ePortfolio and a data-mining solution  Based on XML standards for describing the user : IMS (LIP, ePortfolio) and the cartography (GraphML).  A simple interface based on web-service (XML-RPC, SOAP)  Can be used as a basis for building a common specification for interoperability of eportfolio data-mining services.  Open to HR and eLearning fields

13. France Telecom Distribution of this document is subject to France Telecom’s authorization D13 - 27/06/2016 Thanks  Any questions ???