1. Using Process Mapping to Assess and Improve eResources Workflow Kelly Smith Charleston Conference November 3, 2010

2. http://www.flickr.com/photos/geishaboy500/100043823 Workflow Tools

3. Workflow Process Mapping

4. Vendor Acquisitions Staff eResource Librarian Administrative Coordinator Collection Dev. Cte. Tools Renewal Notice Log Renewal Renew? Paper Folder/File Cabinet Get Usage Stats Investigate Pricing Yes/no Get input from Liaison/ Fac Maybe Send Invoice & License Vendor Admin Sites Approve payment SharePoint Meeting Minutes Pay Invoice Verify Continued Access Voyager & Banner End Database Acquisition “Before” Workflow Email/phone w/vendor/consortia Notify Vendor

5. Vendor/ Agent Acquisitions Staff eResource Collection Librarian Administrative Coordinator Collection Dev. Cte. Tools Renewal Notice Log Renewal Renew? SharePoint Master eResources Excel File Get Usage Stats Investigate Pricing Notify Vendor Yes/no Get input from Liaison/ Fac Send Invoice/ License Vendor Admin Sites Sign License SharePoint Meeting Minutes Pay Invoice Voyager & Banner Shared Network “N” Drive Email/phone w/vendor/consortia Notify eResource Access Librarian License? No Yes Approve Payment Database Acquisition “After” Workflow

6. Before.. After.. Current Database Acquisition Tools

7. Current Database Tool - Sharepoint

8. The “Electronic Resources” Spreadsheet – Over 170 licensed eResources tracked Current Database Tool - Sharepoint

9. The “Electronic Resources” Spreadsheet – Over 170 licensed eResources tracked Current Database Tool - Sharepoint

10. “The Sharepoint Spreadsheet” – Renewals Tab Current Database Tool - Sharepoint

11. “The N Drive” – eResources Folder Current Database Tool

12. “The N Drive” – Usage Stats Folder Current Database Tool

13. UStat Current Database Tool

14. PHP-based Database of Databases Current Database Tool

15. PHP-based Database of Databases Current Database Tool

16. http://www.flickr.com/photos/kentbye/2053916246 EKU is… 1)Developing a ticketing system using Footprints software to track  Changes with journal titles  Problem reports 2)Building an eResource Management tool using Drupal  Desired Fields/Functionality: http://tinyurl.com/drupaldbhttp://tinyurl.com/drupaldb  Mockup: Next Step Need a better TOOL to *Manage* the workflows we’ve developed.

17. Thank You! Kelly Smith Continuing Resources Team Leader Eastern Kentucky University Libraries kelly.smith2@eku.edu