1. © Copyright 2003 Frost & Sullivan. All Rights Reserved. Unified Messaging Markets in Latin America Service Provider and Enterprise Business Models Latin American Telecom Group “Though the culture of messaging has evolved greatly in Latin America, full-scale adoption of unified communications will require more clarity for return on investment in a business environment influenced, in many cases, by cost limitations.”

2. © Copyright 2003 Frost & Sullivan. All Rights Reserved. Industry Trends Unified messaging affected by slow adoption and acculturation process in the region Incorporation of unified communication platforms meets some resistance from business sector and traditional network configurations Earlier adopter sectors (human capital-intensive industries, leading multinationals, startups) leveraging high value of mobility and efficiency offered by applications Use by service providers as messaging solutions and voice portals yet to take off in Latin America New vendors in voice space push IP telephony and unified messaging products aggressively in top regional markets

3. © Copyright 2003 Frost & Sullivan. All Rights Reserved. Key Features Frost & Sullivan Provides: Detailed analysis on key issues influencing the adoption of unified messaging in Latin America Specific analysis on the service provider (voice portals) and enterprise business models Identification of key vertical markets as early adopters of technology Competitive profiles and assessment of top participants in region Strategic recommendations to follow in adoption of unified messaging applications Specific country market, service provider, and vendor information

4. © Copyright 2003 Frost & Sullivan. All Rights Reserved. What We Offer Coverage: Latin America Proven methodology encompassing extensive primary and secondary data and research Focused information and strategies that cover business, demand, and technology issues Credible strategic analysis highlighting industry dynamics Winning strategies to help you create precise business plans

5. © Copyright 2003 Frost & Sullivan. All Rights Reserved. Who Will Benefit? Current Market Participants Find out how you compare to the competition Assess current and future drivers and restraints Determine and exploit new technology opportunities New Entrants Identify opportunities for new strategic investments Calculate time scales for strategy implementation Position yourself to capitalize on the market’s unmet needs Mobile Equipment & Application Vendors Analyze possibilities for strategic alliances Determine which participants will be investing in new technologies Assess attractiveness of each country market in Latin America

6. © Copyright 2003 Frost & Sullivan. All Rights Reserved. What’s Included Challenges and addressable market analysis Assessment of service provider business model (including voice portals) Assessment of enterprise business model Addressable market analysis by income and age groups In-depth competitive profiles and analysis

7. © Copyright 2003 Frost & Sullivan. All Rights Reserved. 3Com Alcatel Alestra Avantel Avaya, Inc. Brasil Telecom Captaris Cisco Systems Comsat Embratel Entel Chile Key Market Participants Ericsson Impsat Intelig Lucent Technologies Mitel NEC Nortel Networks Siemens Telefonica Argentina Telemar Telmex

8. © Copyright 2003 Frost & Sullivan. All Rights Reserved.  Call toll free: 877 GO FROST (877.463.7876)  Fax toll free: 888.690.3329  E-mail: myfrost@frost.com  Visit: www.frost.com For More Information