1. Maria Kladis, Programs Manager, Greek Welfare Centre Thomas Camporeale, Deputy CEO, Co.As.It. 2011 HACC and Community Care Conference

2.  History of our bi-cultural approach to community care  Productivity Commission Report  Why the Italian and Greek communities? Greek Welfare Centre GWC Community Services

3.  Greek welfare Centre NSW ◦ Established in 1975 ◦ HACC; NRCP; CACP; CPP; CVS; Family & Children’s Services; Information, Counselling & Referral; Gambling Program; Drug & Alcohol ◦ Regional and sessional services ◦ GWC Community Services Greek Welfare Centre GWC Community Services

4.  Co.As.It. ◦ Established in 1968 ◦ Community Services: HACC; CACP; EACH; CPP; CVS; Youth Worker; Mental Health Program, Information, Counselling & Referral; Gambling Program; Drug & Alcohol, Brokerage and user-pays care. ◦ Language Services: Italian Bilingual School; Italian education to 20,000 children and adults in NSW Greek Welfare Centre GWC Community Services

5. Greek Welfare Centre GWC Community Services 70+ DataItalianGreek NSW (Speakers)16, 53312, 582 National (Speakers)83, 93041, 284

6.  Access and Equity  Charter for Cultural Diversity  Aged Care Policy Greek Welfare Centre GWC Community Services

7.  FECCA and the policy of multiculturalism  Social Justice Greek Welfare Centre GWC Community Services

8.  Bilingual and Bicultural approach  Listening  Role of the family  Role of interpreters  One size does not fit all Greek Welfare Centre GWC Community Services

9.  Understanding a person’s context  Take the time to stop and listen  Building rapport and trust  We need to blur the boundaries! Greek Welfare Centre GWC Community Services

10.  ‘Type casting’  Sense of guilt for family members  Unfamiliar concept about seeking ‘help’ outside of the family  Loss of independence often means shame and stigma Greek Welfare Centre GWC Community Services

11.  Migration history and impact on ageing creates a ‘way of being’,  Individuals can be displaced – where do they ‘belong’?  Unfamiliar with the ageing process in their home countries  Lack of awareness of cultural norms and values (two-way) Greek Welfare Centre GWC Community Services

12.  Move beyond competency based training  Cultural awareness seminars are only part of the answer  Do not lump all CALD groups together  How do we ‘teach’ culture?  How do we remain authentic to our philosophy of ‘person-centered’ care? Greek Welfare Centre GWC Community Services

13.  Keep the client at the centre of care  Build a relationship of trust and mutual respect  Try to understand what it means culturally for the individual to connect  Each person is individual  Culture is at the heart of how we experience the world Greek Welfare Centre GWC Community Services

14.  Communities are getting older – time is now  Service providers have competencies – this should include care to particular groups  Ageing as a unique experience for CALD communities  Bring back the ethno-specifics  Partnership – not just MOUs that look good but for advice and service provision  Brokerage  We can help with language services Greek Welfare Centre GWC Community Services