1. The Edge Fitness Clubs Running an Effective Meeting

2. Objective After the session, you will be able to: Effectively plan for and facilitate a team meeting Effectively conduct one-on-one meetings with your functional managers Understand who to go to for support

3. Team Meetings Agenda Why are team meetings important? Keys to successful team meetings How/when to conduct team meetings?

4. Why are team meetings important? 4 Help Drive Results Motivate the team Establish yourself as the leaders Share know- ledge and informa- tion Review progress and results Builds a cohesive and high function- ing team Communi -cate key messages Set expect- ations Instill personal account- ability

5. Keys to Successful Team Meetings Keys to Successful meetings 6. Consistent Agenda 1. Building the Team 2. Keep it Simple 3. Motivate & Reward 4. Support and Challenge 5. Individual Updates

6. Keys to Successful Team Meetings Key #1-Build the Team Use activities to energizers and build the team Use at the beginning of the meeting to break the ice Engages the group Allows the team to get to know each other and build trust Team building & energizer ideas: Ask each person to share a unique fact about themselves Play a short, engaging video clip and have each person share one insight Ask each person to share their dream job (if money and skill were irrelevant) Ask each person to share a “hidden talent” – one that most people are not aware of Keys to Successful meetings 6. Consistent Agenda 1. Building the Team 2. Keep it Simple 3. Motivate & Reward 4. Support and Challenge 5. Individual Updates

7. Keys to Successful Team Meetings Key #2-Keep it simple Keys to Successful meetings 6. Consistent Agenda 1. Building the Team 2. Keep it Simple 3. Motivate & Reward 4. Support and Challenge 5. Individual Updates Fast – if it feels slow/long for you it feels that way for them too Fun – ensure the meeting is interactive and inject fun Create Value – ask the team what they would like to cover during the meetings to ensure the meeting is a good use of time Shared Ownership – get the managers to present &/or share information and knowledge on a regular basis

8. Keys to Successful Team Meetings Key #3-Motivate & Reward Keys to Successful meetings 6. Consistent Agenda 1. Building the Team 2. Keep it Simple 3. Motivate & Reward 4. Support and Challenge 5. Individual Updates Activity With a partner, brainstorm ideas on how to motivate and reward in team meetings – 5 min. Share your ideas with the group Fun Awards Rotate a point person to give fun/goofy award on a regular basis Have a roaming trophy that is given based on some criteria (most unique customer experience, etc.) Competitive Individual Awards Person who has highest overall metrics Team Awards Consider team related incentives

9. Keys to Successful Team Meetings Key #4-Support & Challenge Keys to Successful meetings 6. Consistent Agenda 1. Building the Team 2. Keep it Simple 3. Motivate & Reward 4. Support and Challenge 5. Individual Updates Support by: Providing ideas/suggestions on how to address issues Acknowledge team members for solving problems Ask the team what support they need Share success stories Challenge by: Give the team scenarios and as them how they would work through the situation Bring business challenges to the team and brainstorm ways to improve/solve the challenge Ask the team to read articles/information prior to the session and discuss how to apply the concepts in the club Never reprimand or be overly hard on someone in a team meeting or in front of his/her peers

10. Keys to Successful Team Meetings Key #5-Individual Updates Keys to Successful meetings 6. Consistent Agenda 1. Building the Team 2. Keep it Simple 3. Motivate & Reward 4. Support and Challenge 5. Individual Updates Keep individual updates short and relevant: Set time limit – less than 2 min Have different themes each meeting: Past week/month success and upcoming week/month goal Key learning from past week Current challenges and ideas for improvement Cross-functional issues that need to be addressed

11. Keys to Successful Team Meetings Key #6-Consistent Agenda Keys to Successful meetings 6. Consistent Agenda 1. Building the Team 2. Keep it Simple 3. Motivate & Reward 4. Support and Challenge 5. Individual Updates 30 min60 min 10%Open-team building/energizer3 min5 min 20%Team update-performance vs. plan4 min10 min 20%Individual Updates5 min10 min 40%Support & Challenge15 min30 min 10%Awards/Recognition3 min5 min

12. Purpose: Prepare agenda and content for your next team conference call/meeting Steps: Prepare the agenda for your next team meeting Prepare content and/or process for each part of the agenda Present your plan to the individuals at your table Share ideas/feedback on each persons plan Conducting a Team Meeting Activity

13. Team meetings should be done on a weekly basis – it is often best to hold the meeting the same time/day each week (e.g. every Wednesday at 1PM) 10 Tips for Facilitating Effective Meetings 1.Make sure there is a clearly stated objective or purpose in the meeting and an expectation of what the outcomes and aligned deliverables will be. 2.Agree on time blocks and keep the team moving–stay on time. 3.After each time block, recap the discussion and restate any decisions. 4.Before moving on to a new subject, make sure the group comes to some alignment. 5.Watch for rabbit holes – these topics will always sidetrack the group and turn into a downward spiral. 6.Watch for team member’s soapbox – someone revisiting the same issue over and over again. 7.Use the parking lot to “park” rabbit holes, soapbox topics and reoccurring themes. 8.Anticipate some of the issues and think about ways to move people from opinions and value statements to discussions about the facts and options. 9.Ask someone to scribe during the meeting. 10.Guide the group to discuss what the next steps are When/How to Conduct Team Meetings

14. One-on-One Meetings What is a one-on-one meeting? How do you make one-on-one meetings effective? What should be covered during a one-on-one meeting (typical agenda)? How do you prepare and conduct a one-on-one meeting?

15. What is a one-on-one meeting and why should I do them? A one-on-one meeting is a scheduled, formal, private meeting between you and your functional managers held on a regular basis (typically weekly but monthly at a minimum. Benefits: Provide clarity and focus Build strong trusting relationships Identify and remove barriers Set and monitor performance goals Increase focus on learning, growth and development.

16. How do you conduct effective one-on- ones? In order to conduct effective one-on-one meetings, you must understand your people. What is their personality type? What are their strengths/skills? What are their values, goals and aspirations?

17. Understanding Your Team Activity Purpose: Understand the personality, strengths/skills, development needs, values, goals and aspirations of our team Steps: Complete the “Understanding Your Team” worksheet for one of your team members Share what you learned with someone at your table

18. Worksheet Purpose: Understanding Your Team – Worksheet Name: _____________________________________________________ Personality Three words I would use to describe their personality: ­­­­­­­­­­____________________________ 2. ___________________________ 3. __________________________ Two things I really enjoy about their personality __________________________________________2. _______________________________________ Two things about their personality that they may need to be careful about in the workplace __________________________________________2. _______________________________________ Strengths/Skills Top three strengths/skills they bring to their role _______________________________________________________________________________________________ Two skills the need to develop _______________________________________________________________________________________________ Values, Goals and Aspirations What are their top 2 values? __________________________________________2. _______________________________________ What are their goals for this year? ___________________________________________________________________________________________________ What are their long-term career aspirations? ___________________________________________________________________________________________________ What did you learn by completing the worksheet? How will you use this information to better coach and develop this person? ___________________________________________________________________________________________________

19. One-on-one Standard Agenda 30 min60 min Overall performance-the big picture5 min Areas going well (build confidence)2 min5 min Areas needing improvement (build skills)3 min5 min Club performance and objectives15 min30 min Action plan3 min10 min Support needed2 min5 min

20. One-on-one preparation Benefits: 1.Review last few meetings 2.Review club results 3.Prepare overall performance question 4.Write down two areas that are going well 5.Identify two areas that need improvement 6.Write quick notes to help guide discussion on club performance and objective Preparation should take no more than 5 to 10 minutes

21. One-on-one Page Overall Performance Question: How would you rate your performance on a scale of 1 to 10? ____1 ____2 ____3 ____4 ____5 ____6 ____7 ____8 ____9 ____10 Excellent Poor 1.GM: Areas going well (build confidence) 1.GM: Areas for improvement (build skill) 1.Function Leader: Areas going well 1.Function Leader: Areas for improvement Club performance and objectives Support needed Action plan _________________________________

22. Prepare for a one-on-one meeting with one of the members of your team Steps: 1.Prepare overall performance questions 2.Review month to identify areas going well and areas for improvement 3.Review results of all activities of he month, make notes and prepare questions to engage the leader 4.Review preparation with a partner and get feedback One-on-one preparation Activity