1. 1 Commuter Rail Oversight RTD Operations and Customer Service Committee May 24, 2016

2. 2 Background RTD’s Eagle P3 commuter rail project is governed by a Concession Agreement (CA) executed in 2010 that includes a design-build phase and an operating period. System performance standards are specified in detail and is contracted to Denver Transit Partners (DTP), with DTP’s subcontractor Denver Transit Operators (DTO), responsible for service, operations and maintenance performance and documentation. RTD has six staff positions to oversee all aspects of the CA and they are based in the RTD Rail Operations Department — staff are in both the Eagle project office and the Commuter Rail Maintenance Facility (CRMF) to facilitate interaction with multiple RTD departments and concessionaire staff. Numerous RTD Departments (Security, Finance, Service Planning, Capital Programs) also provide support for system success. The University of Colorado A Line opened on April 22 with robust service levels and increasing ridership; two additional corridors, the B and G Lines, planned to open on July 25 and in the fall, respectively.

3. 3 Oversight The System Performance Demonstration (SPD) portion of Design/Build Phase initiated the Oversight process, with staff from many RTD departments/projects observing train service, vehicle, and facilities. RTD Rail staff utilize a comprehensive Oversight Plan with CA-specific forms to record observations, which may be conducted in the CRMF Shop/Yard, along the wayside, on-board trains, and at stations and Park-n-Rides. Availability Payments are pre-set over the term of the concession agreement and include repayment of Debt and an Availability Adjusted Base Service payment, which includes a performance adjustment. Monthly invoices capture all required performance elements — DTP has 30 days to provide a complete submittal, including Availability Factor, Performance/STOP adjustments, along with records supporting these items. –2016 is a year of transition as the three Eagle P3 corridors are activated. The oversight team reviews each invoice to confirm accuracy and compare data with the observations made by staff during the month to validate the cost claimed.

4. 4 Metrics Availability is measured by three key areas: –Rolling Stock Availability Scheduled trips/car hours, clean, on-board systems working –On Time Performance Availability Measured at time points and terminals –Station availability Clean, elevator operable Lights on, PA/VMS systems working Performance is measured using STOP points –STOP points are accumulated if DTP fails to perform prescribed maintenance activities within defined time limits Graffiti cleaned, trash cans emptied, elevators repaired Commuter rail cars are being delivered four at a time from Philadelphia and are undergoing static testing at the CRMF.

5. 5 Invoice Process DTP and RTD staff have prepared for invoice cycles through meetings and a draft sample submittal process, starting in January 2016, to surface potential format or content issues in advance. RTD team reviews for accuracy and verification of invoice format and formulas RTD’s invoice review department team is as follows: 1.Eagle P3 Project — Project Controls 2.RTD Eagle P3 Oversight staff 3.AGM Rail Operations 4.RTD Finance/Accounting staff

6. 6 Questions?