1. The C4 of Workplace Communication Confidence, Competence, Context, Culture

2. Overview Strategies to Build Confidence Strategies on Communication Competence Strategies to Contextualize Communication Strategies to Attain Cultural Competence

3. Strategies to Build Confidence CHECK YOUR ATTITUDE SHARE YOUR KNOWLEDGE UTILIZE YOUR BODY BE ENGAGING

4. Strategies to Build Confidence SHARE YOUR KNOWLEDGE 1.Choose your conversation topics wisely. 2.Know your subject. 3.Practice. 4.Use props such as slides and charts.

5. Strategies to Build Confidence CHECK YOUR ATTITUDE 1.Believe it ‘til you make it! 2.Don’t put too much pressure on yourself. 3.Realize that your mistakes don’t matter.

6. Strategies to Build Confidence UTILIZE YOUR BODY 1.Stay calm and use positive body language. 2.Make your body language work for you.

7. Strategies to Build Confidence BE ENGAGING 1.Know your Audience. 2.Ask questions. 3.Be upbeat and positive.

8. Strategies on Communication Competence Speaking and Listening 1.Learn the sound system, stress, and intonation patterns 2.Watch English movies and listen to songs 3.Join English-speaking organizations like Toastmasters International Reading and Writing 1.Read for appetite of knowledge and leisure 2.Learn features of the writing system such as spelling structure, grammar and vocabulary, and punctuation 3.Create and maintain a blog or website

9. Strategies to Contextualize Communication 1.Determine the level of interaction. 2.Identify the nature of interaction. 3.Determine jargon to be used or break down jargon as necessary. 4.Be accustomed to synonyms, antonyms, homophones, homonyms, homographs, and idiomatic expressions.

10. Strategies to Contextualize Communication Homophones adadd barebear seesea desertdessert eightate Homonyms tirefair Homographs lead wind bass

11. Strategies to Contextualize Communication Idiomatic Expressions a hot potato Actions speak louder than words. Add insult to injury Beat around the bush Best of both worlds Blessing in disguise

12. Strategies to Attain Intercultural Competence Intercultural competence minimally includes a set of skills that demonstrate someone is capable of effective communication and relationship-building within another culture. 1.Learn about yourself. 2.Choose conversational topics wisely. 3.Utilize technological devices. 4.Interact with diverse groups.

13. References CLAY, REBECCA A. 2015.How do I Become Culturally Competent? Americal Psychological Association. http://www.apa.org/gradpsych/2010/09/culturally-competent.aspx. Date Accessed: January 10, 2015. NANCHANOK WONGSAMUTH. August 3, 2012. Hub, not pubs, English fluency is critical if Thais are to thrive in the wide-open environment of the AEC. Bangkok Post, Economics, Regional Integration. NATIONAL CAREER SERVICE. ____________. Eight Ways to Feel Confident in Speaking to People. https://nationalcareersservice.direct.gov.uk/advice/courses/typesoflearning/Pages/confidentsp eaking.aspx. Date Accessed: January 10, 2015. ____________. ____________How do I build my English-speaking confidence?. http://www.phrasemix.com/answers/how-do-i-build-my-english-speaking-confidence. Date Accessed: January 10, 2015.