1. INSIGHTS FROM A MAJOR BUSINESS TRANSFORMATION Presented by Craig Sims PUBLIC 17 March 2016

2. TWO BECOME ONE + =

3. OUR STRATEGY SIMPLIFICATION FASTER, HIGHER, STRONGER WORLD CLASS 2010 2012 2013 2015 2016 onwards Create scaleLeverage scaleScale to advantage

4. THE KEY DRIVERS OF THE CHANGE One management structure One customer approval process One product set One technology system One brand SIMPLIFICATION 2010 2012

5. THE BRAND MERGER

6. IT SYSTEMS MERGER Application Design Build Application Changes Test and Release Changes Build Conversion Routines Test Conversion Routines System Test End to End Testing Conversion DesignUser Acceptance Testing Performance & Volume Testing Dress Rehearsals 1234 Prepare Staff and Customer Activities Customer Comms & Staff Training Initiation Core conversion, application testing and build Successful delivery GO LIVE

7. WE BALANCED THE BANK TO THE CENT

8. FINISH ONE RACE, START THE NEXT

9. POST-IMPLEMENTATION IS JUST AS IMPORTANT Conversion Extended support Post conversion completion Program close Q4 2012Q1 2013Q2 2013Q3 2013 BAU Enhancements Re-charge and re-energise Focus on smaller initiatives not actioned during conversion Follow structured approach to close of the program Move initiatives into ‘business as usual’ workstreams

10. WHERE TO FROM HERE?

11. WHAT OUR CUSTOMERS ARE SAYING Excellent app. I can transfer money without searching for account numbers… Pavan Palivela Now better and easy to access. Thanks ANZ Palash Batra Great app guys! Thanks so much for the update!! Nicholas McCabe It just works perfectly, the way It should. 5 stars! Roan E. Misoles

12. OUR POSITION 2011 ANZ ASB BNZ NBNZ Westpac Makes banking simple Provides banking services across Asia Pacific Treats customers as individuals Has reasonable fees and charges Has great customer service Understands NZers and what they need from a bank Has competitive home loan rates Is honest and straight forward A bank that is moving with the times Has good advertising

13. OUR POSITION 2015 ANZ ASB BNZ Westpac Makes banking simple Provides banking services across Asia Pacific Treats customers as individuals Has reasonable fees and charges Has great customer service Understands NZers and what they need from a bank Has competitive home loan rates Is honest and straight forward A bank that is moving with the times Has good advertising

14. OUR KEY LEARNINGS The basics never change Know what success looks like Build a team of experts Use tried and true approaches Use strong project methodologies Have a central design team… that understands where and how data flows around the company

15. THANK YOU Presented by Craig Sims Twitter: @CL_Sims