2. Elder Abuse and Neglect What Volunteers Need to Know An introductory workshop for Boards of Directors of senior-serving organizations and volunteers who work with older adults in Prince Edward Island 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know1

3. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know2 PRESENTATION FUNDING Human Resources and Skills Development Canada – New Horizons for Seniors Program Federal Elder Abuse Initiative PRINCE EDWARD ISLAND

4. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know3 CANADIAN CENTRE FOR ELDER LAW National non-profit Studies legal issues that concern older adults 1.Legal research 2.Law reform 3.Outreach 4.Legal education PRINCE EDWARD ISLAND

5. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know4 NOT LEGAL ADVICE Information about resources and options Presenters are not necessarily lawyers If you need more information see the Resources Handout PRINCE EDWARD ISLAND

6. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know5 LEARNING GOALS 1. What is elder abuse and neglect? 2. When and how should you respond? 3. How do you identify the best response? 4. Who to call for more information or to report abuse? PRINCE EDWARD ISLAND

7. 1 What is Elder Abuse and Neglect?

8. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know7 ELDER ABUSE A single, or repeated act, or lack of appropriate action, occurring within any relationship where there is an expectation of trust, which causes harm or distress to an older person. World Health Organization, 2002 PRINCE EDWARD ISLAND

9. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know8 ELDER ABUSE Action: harming a person – ABUSE Not acting: not providing care or helping a person when a person should have - NEGLECT PRINCE EDWARD ISLAND

10. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know9 MANY KINDS OF MISTREATMENT Physical Psychological Chemical Neglect Financial Sexual Spiritual Forced Confinement PRINCE EDWARD ISLAND

11. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know10 PHYSICALHitting, slapping, punching, pushing Being rough Throwing objects PRINCE EDWARD ISLAND

12. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know11 FINANCIALFrauds and scams Pressuring someone into giving money or property Improper use of power of attorney Identity theft PRINCE EDWARD ISLAND

13. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know12 PSYCHOLOGICAL OR EMOTIONAL Causing mental suffering Yelling, intimidating Making threats Belittling, criticizing a person Harassment Doing things to frighten a person PRINCE EDWARD ISLAND

14. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know13 SEXUALAny non-consensual sexual action Making unwanted sexual comments Doing anything sexual without permission Lewd gestures PRINCE EDWARD ISLAND

15. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know14 CHEMICALOvermedicating a person Denying needed medication Substituting over-the-counter medication Making medication decisions without consulting the older person or the correct substitute decision-maker PRINCE EDWARD ISLAND

16. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know15 SPIRITUALPreventing a person from practicing her or his faith Forcing a person to participate in a spiritual ritual or to practice a religion PRINCE EDWARD ISLAND

17. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know16 FORCED CONFINEMENT Locking a person in a room Restraining a person Denying a person access to the phone or visitors 16 PRINCE EDWARD ISLAND

18. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know17 NEGLECTDenying food or care Not giving proper care or assistance to someone who is dependent on you 17 PRINCE EDWARD ISLAND

19. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know18 ELDER ABUSE AND NEGLECT Often the abuser is a loved one or person the older adult trusts Occurs at home and in care facilities – can happen anywhere Can be one incident or ongoing PRINCE EDWARD ISLAND

20. 2 When and How are you Required to Respond to Elder Abuse?

21. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know20 RESPONDING TO ABUSE AND NEGLECT 1.Talk to the older person 2.Help the person get support and assistance, refer to helpful agencies 3.Reporting abuse or neglect PRINCE EDWARD ISLAND

22. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know21 QUESTIONS TO CONSIDER 1.Is the person in danger of harm? 2.Will money be stolen or spent? Property taken away? 3.Does the person appear to lack mental capacity? PRINCE EDWARD ISLAND

23. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know22 ELDER ABUSE AND NEGLECT AND THE CRIMINAL LAW Some abusive acts are crimes Some acts might not be criminal even if very harmful Crimes can be reported to the police PRINCE EDWARD ISLAND

24. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know23 ADULT PROTECTION ACT 1.There is no duty to report abuse or neglect. 2.Any person may file a report with Adult Protection Services (Ministry for Health and Wellness). 3.May report if person needs protection or if at risk of needing protection. 4.Can make an anonymous report. PRINCE EDWARD ISLAND

25. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know24 LEGAL DEFINITION OF ABUSE “Offensive mistreatment, whether physical, sexual, mental, emotional, material or any combination thereof, that causes or is reasonably likely to cause the victim severe physical or psychological harm or significant material loss to his estate.” PRINCE EDWARD ISLAND

26. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know25 ADULT IN NEED OF PROTECTION An adult is in need of protection if he or she: a)is a victim of abuse or neglect or at risk, AND b)is incapable of fending for himself or herself and is unable to make provision for necessary care, OR refuses, delays or fails to arrange for or comply with necessary care, aid or attention, AND c)AND requires intervention in order to preserve essential security and well-being PRINCE EDWARD ISLAND

27. 3 How do you Identify the Best Response?

28. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know27 GUIDELINES FOR RESPONDING TO ABUSE AND NEGLECT 1. Talk to the older adult Ask questions. Talk to the older person about his or her experience. Help the person to identify resources that could be helpful. PRINCE EDWARD ISLAND

29. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know28 GUIDELINES FOR RESPONDING TO ABUSE AND NEGLECT 2. Respect personal values Respect the personal values, priorities, goals and lifestyle choices of an older adult. Identify support networks and solutions that suit the older adult’s individuality. PRINCE EDWARD ISLAND

30. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know29 GUIDELINES FOR RESPONDING TO ABUSE AND NEGLECT 3. Recognize the right to make decisions Mentally capable older adults have the right to make decisions, including choices others might consider risky or unwise. PRINCE EDWARD ISLAND

31. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know30 GUIDELINES FOR RESPONDING TO ABUSE AND NEGLECT 4. Seek consent or permission In most situations, you should get consent from an older adult before taking action. PRINCE EDWARD ISLAND

32. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know31 GUIDELINES FOR RESPONDING TO ABUSE AND NEGLECT 5. Respect confidentiality and privacy rights Get consent before sharing another person’s private information, including confidential personal or health information. PRINCE EDWARD ISLAND

33. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know32 GUIDELINES FOR RESPONDING TO ABUSE AND NEGLECT 6. Avoid ageism Prevent ageist assumptions or discriminatory thinking based on age from affecting your judgment. Avoid stereotypes about older people and show respect for the inherent dignity of all human beings, regardless of age. PRINCE EDWARD ISLAND

34. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know33 GUIDELINES FOR RESPONDING TO ABUSE AND NEGLECT 7.Recognize the value of independence and autonomy Where this is consistent with the adult’s wishes, assist the adult to identify the least intrusive way to access support or assistance. PRINCE EDWARD ISLAND

35. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know34 GUIDELINES FOR RESPONDING TO ABUSE AND NEGLECT 8.Know that abuse and neglect can happen anywhere and by anyone Abuse and neglect of older adults can occur in a variety of circumstances from home care to family violence. PRINCE EDWARD ISLAND

36. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know35 GUIDELINES FOR RESPONDING TO ABUSE AND NEGLECT 9. Respect rights An appropriate response to abuse, neglect, or risk of abuse or neglect should respect the legal rights of the older adult, while addressing the need for support, assistance, or protection in practical ways. PRINCE EDWARD ISLAND

37. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know36 GUIDELINES FOR RESPONDING TO ABUSE AND NEGLECT 10. Get informed Ignorance of the law is not an excuse for inaction when someone’s safety is at stake. If you volunteer with older adults you need to educate yourself about elder abuse. PRINCE EDWARD ISLAND

38. 4 Who to call for more Information or to Respond to Concerns about Abuse?

39. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know38 RESOURCES 1.Urgent assistance 2.Reporting abuse and neglect 3.Legal advice 4.Counseling and victim assistance 5.More information about elder abuse

40. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know39 URGENT ASSISTANCE 1.Call 9-1-1 if an older person is in danger and it is an emergency 2.Call the police to report a crime 3.The police can require an abusive person to stay away from a victim PRINCE EDWARD ISLAND

41. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know40 REPORTING ABUSE Call Adult Protection Services to report elder abuse. PRINCE EDWARD ISLAND

42. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know41 LEGAL ADVICE Refer older adults to Community Legal Information Association of Prince Edward Island for referral to legal services including organizations that provide legal advice. PRINCE EDWARD ISLAND

43. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know42 VICTIM ASSISTANCE There are a number of agencies that offer crisis counseling It can be helpful to give a person a number they can call for free confidential support PRINCE EDWARD ISLAND

44. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know43 MORE INFORMATION A Practical Guide to Elder Abuse and Neglect Law in Canada (2010) By the Canadian Centre for Elder Law Available online for free in English and French PRINCE EDWARD ISLAND

45. 6/22/2016Elder Abuse and Neglect: What Volunteers Need to Know44 REVIEW 1.Know the organizations in your community where you can refer adults for further support or assistance. 2.Be aware of reporting obligations. 3.Respect privacy and confidentiality. 4.Consult a supervisor when you are not sure how to respond. PRINCE EDWARD ISLAND

46. Canadian Centre for Elder Law www.bcli.org/ccel