1. © Copyright 2003 Frost & Sullivan. All Rights Reserved. India Knowledge Management Software and Services Market Promoting a Knowledge Management Culture Boosts Sales of Related Software Solutions “The success of knowledge management strategies relies on the acceptance of knowledge management culture, drive to share knowledge across departments, and incentives for knowledge organization.” Software Group

2. © Copyright 2003 Frost & Sullivan. All Rights Reserved. Industry Trends Knowledge management as a concept is fast catching on in Indian businesses Industry possesses varied demand characteristics with varying automation/computerization across business verticals Knowledge management awareness is very high Service industry one of the first adopters with software companies leading the way Traditionally weak technology savvy business verticals such as government and manufacturing are expected to drive market

3. © Copyright 2003 Frost & Sullivan. All Rights Reserved. Key Features Frost & Sullivan Provides: Detailed insights into recent developments and trends Drivers, restraints, and strategic recommendations Analyst insights on sub-segments in the knowledge management software market Market sizing and competitive analysis Market forecasts and opportunity analysis End-user analysis with focus on adoption trends

4. © Copyright 2003 Frost & Sullivan. All Rights Reserved. What We Offer India-specific market analysis Proven methodology encompassing extensive primary and secondary data and research Focused information and strategies that cover business and technology issues Credible data and analysis highlighting industry dynamics Winning strategies to help you create precise business plans

5. © Copyright 2003 Frost & Sullivan. All Rights Reserved. Who Will Benefit? Current Market Participants Find out how you compare to the competition Assess current and future drivers and restraints Determine and exploit new market share opportunities New Entrants Analyze challenges associated with the industry Calculate time scales for strategy implementation Position yourself to capitalize on the market’s unmet needs Investment Community Determine which players would prove successful with the current product and solutions offering Determine which participants will outperform the competition Assess attractiveness of investing in the knowledge management software and services market

6. © Copyright 2003 Frost & Sullivan. All Rights Reserved. What’s Included Document management and workflow software and services market Enterprise portal, collaboration tools and content management software and services market Pure-play knowledge management application software and services market

7. © Copyright 2003 Frost & Sullivan. All Rights Reserved. Amex Information Technologies Ltd. BEA Systems India Liaison Office BroadVision Computer Associates International, Inc. Documentum Singapore FileNet Corporation Asia Pacific Pte., Ltd. Fortune Informatics Ltd. Hummingbird Ltd. IBM India Ltd. Integra Micro Systems Key Market Participants Melstar Information Technologies Ltd. Microsoft Corporation (I) Pvt., Ltd. Newgen Software Technologies Ltd. Oracle India Private Ltd. SAP India Pvt., Ltd. SRA Systems Ltd. STEX Software Pvt., Ltd. Sun Microsystems India Pvt., Ltd. Xerox Modicorp Ltd.

8. © Copyright 2003 Frost & Sullivan. All Rights Reserved. Call toll free 877 GO FROST (877.463.7876) Fax toll free 888.690.3329 E-mail myfrost@frost.com Visit www.frost.com For More Information