1. Copyright © 2016 Pearson Education, Inc. 12-1

2. Chapter 12 Maintaining Positive Employee Relations 12-2 Copyright © 2016 Pearson Education, Inc.

3. Learning Objectives 1.Define employee relations. 2.Discuss at least four methods for managing employee relations. 3.Explain what is meant by ethical behavior. 4.Explain what is meant by fair disciplinary practices. 5.Answer the question, “How do companies become ‘Best Companies to Work For’?” Copyright © 2016 Pearson Education, Inc. 12-3

4. Define Employee Relations Copyright © 2016 Pearson Education, Inc. 12-4

5. Discuss at least four methods for managing employee relations Copyright © 2016 Pearson Education, Inc. 12-5

6. Methods for Employee Relations Copyright © 2016 Pearson Education, Inc. 12-6 Ensuring Fair Treatment Distributive justice Procedural justice

7. Social Responsibility Bullying and Abusiveness o Imbalance of power o Intent to cause harm o Repetition Verbal, social, physical, cyberbullying Copyright © 2016 Pearson Education, Inc. 12-7 Methods for Employee Relations (cont.)

8. Copyright © 2016 Pearson Education, Inc. 12-8 Communication Programs Employee Recognition Programs Employee Involvement Programs

9. Social Media & HR Using suggestion systems Using employee involvement teams o Suggestion team o Problem-solving teams o Quality circle o Self-management teams Copyright © 2016 Pearson Education, Inc. 12-9

10. Explain what is meant by ethical behavior Copyright © 2016 Pearson Education, Inc. 12-10

11. The Ethical Organization Ethics & Employee Rights What shapes ethical behavior at work? The Person Which situations make for ethically dangerous situation? What are “Bad Barrels”? Copyright © 2016 Pearson Education, Inc. 12-11

12. Employee Rights Copyright © 2016 Pearson Education, Inc. 12-12

13. Ethics Quiz From the Wall Street Journal Copyright © 2016 Pearson Education, Inc. 12-13

14. Steps to Create Ethical Environments Copyright © 2016 Pearson Education, Inc. 12-14 Walk the Talk Have Ethics Policies and Codes Enforce the Rules Encourage Whistleblowers Reduce Job-Related Pressures

15. Steps to Create Ethical Environments (cont.) Copyright © 2016 Pearson Education, Inc. 12-15 Use Ethics Training Use Rewards & Discipline Institute Employee Privacy Policies Hire Right Foster the Right Culture

16. Know Your Employment Law Copyright © 2016 Pearson Education, Inc. 12-16 Electronic Communications Privacy Act Electronic Monitoring

17. Managing Employee Discipline Copyright © 2016 Pearson Education, Inc. 12-17 The Three Pillars of Fair Discipline Rules and Regulations Penalties Appeals Process Comparing Males and Females in Discipline Situations

18. Discipline Without Punishment Copyright © 2016 Pearson Education, Inc. 12-18 Issue an oral reminder First infraction Use a formal written reminder Second infraction Give a paid, one-day decision- making leave Purge the file

19. Engagement Guide for Managers Copyright © 2016 Pearson Education, Inc. 12-19 FedEx: Guaranteed Fair Treatment Survey Feedback Action SAS: Great Benefits, Trust, Work-Life Balance Google: Happiness & People Analytics “Best Companies to Work For”

20. Summary 1.Employee relations means establishing a positive environment 2.Managers and HR persons can assist in building a positive environment 3.Ethics refers to the principles of conduct governing standards within the workplace 4.The basic aim of discipline without punishment is to gain an employee’s acceptance and establish a process 5.Organizations and managers can mirror best practices from “Best Companies to Work For” Copyright © 2016 Pearson Education, Inc. 12-20

21. Copyright © 2016 Pearson Education, Inc. 12-21