1. Resident and Family Council Orientation X Care Centre

2. Introduction

3. Overview About Us Getting to Know One Another Expectations and Responsibilities How to be an Engaged Resident and Family Council Member Questions

4. About Us

5. About our Organization Covenant Health is a Catholic health care organization in Alberta with a 150 year history As of November 2015, we have: –12 facilities in 10 communities with continuing care services –1,492 continuing care beds

6. Mission We are called to continue the healing ministry of Jesus by serving with compassion, upholding the sacredness of life in all stages and care for the whole person – body, mind and soul.

7. Vision Inspired by our mission of service, we will be leaders and partners in transforming health care and creating vibrant communities of health and healing.

8. Values As a Catholic organization, we are committed to serving people of all faiths, cultures and circumstances, according to our values: –Compassion –Respect –Collaboration –Social Justice –Integrity –Stewardship

9. Focus Living our values –Covenant Health provides all Albertans quality healthcare, led by Catholic values: serving with compassion upholding the sanctity of life at all stages serving the whole person, mind, body & spirit Serving those most vulnerable –Our unique focus is on those most vulnerable: Seniors Mental Health and Addictions Palliative End-of-Life Rural care

10. Our Culture of Care Resident-centred care Meaningful care experiences Home-like environment Resident and Family Council Family involvement: –Active and meaningful –Units, council and special programs

11. About our Care Centre X Care Centre is part of the Covenant Health organization. We have: –X continuing care beds –X respite beds –X hospice beds

12. Meet our Leadership Mrs. Clause Site Director She is often around the facility and in the Administration Offices Santa Clause Assistant Director He is in often in the workshop Rudolph Reindeer Recreation Manager He can be found in the Administration Offices Hermes Elf Facilities Manager He can be found around the facility and in the Facilities room

13. Meet our Leadership Frosty Dietary Manager He can be found in the freezer in the Kitchen Bumble Social Work Manager His office is in Administration but he is often around the facility Patsy Penguin Spiritual Services Manager She is often in the chapel or around the facility Blitzen Care Manager He is often found on the units or in his office in Administration

14. Conflict Resolution Process

15. Our Resident and Family Council Why we have a council: (take from Terms of Reference rationale when ready)

16. Our Resident and Family Council What our council is here for: (take from Terms of Reference purpose when ready)

17. Getting to Know One Another

18. Getting to Know One Another Games We’re going to play a couple of quick games designed to get to know each other a little better We will take a maximum of five minutes per game. Soooo…take these next few minutes to get to know each other and most importantly… …Have Fun!!

19. Getting to Know You Bingo The goal is to get to know each other by completing a row, column or diagonal with three signatures. Everyone can only sign your sheet once, even if they meet more than one criteria. When you finish a row, column or diagonal, you get a BINGO! See how many BINGOs you can get!

20. BINGO Card …Has blue as a favourite colour. …Has taken an exercise class this week. …Collects something (coins, cars, toys, etc.). …Listens to the radio. …Went to school in the city or town where you were born. …Has or had more than two different kinds of pets. …Has paid less than $0.60/L for gas (ever). …Is at least half-way finished with their holiday shopping. …Loves music. Meet someone who…

21. What do we have in common? We will break into groups of three or four. Find three things that everyone in your group has in common. The person with the birthday that falls closest to Christmas Day will present the answers to the group.

22. Responsibilities and Expectations

23. Resident and Family Council Code of Conduct and Confidentiality Agreement Add points when finalized

24. Meeting Principles Add from Terms of Reference when finalized

25. How to be an Engaged Council Member

26. Tips for Being an Engaged Council Member Tip 1: Share your views –Focus on problem solving –Think carefully about the words you use –Respect people’s privacy; don’t use names when sharing someone else’s story Tip 2: Draw on your communication skills –Keep an open mind –Listen to understand, don’t listen to hear You need to understand what people are actually trying to say, not what you think they should say –Be aware; share the speaking time with everyone who wants to contribute –Be respectful in your communication style

27. Tips for Being an Engaged Council Member Tip 3: Ask questions –Ask clarifying questions to make sure you understand what was said –Ask for definitions of anything you don’t understand: medical terms, abbreviations, etc. –Ask for more details when necessary Tip 4: Be ready for disagreements –Describe your point of view in terms of your opinion rather than a fact or truth for everyone. Not everyone will share your point of view –Ask for more background when someone says change is not possible What has been tried? What was the outcome? Why did that happen?

28. Sharing Your Story Sharing your story can be a powerful way to help others get to know you and your family. You may want to share your story with staff or other residents and family members when: –First come to the facility –Attend update meetings with staff and administration –Meet with new staff –Meet with new residents or families of new residents

29. Thank You for Being Part of Our Resident and Family Council!

30. Questions?