1. Chapter 3 The automotive industry © Pearson Education Ltd 2011. Copying permitted for purchasing institution only. This material is not copyright free. 1 Chapter 3 The automotive industry

2. © Pearson Education Ltd 2011. Copying permitted for purchasing institution only. This material is not copyright free. 2 You will learn about: ●the types of organisations that make up the maintenance and repair sector of the automotive industry ●the different types of vehicle within the automotive industry ●the technical and non-technical job roles available within the automotive industry ●a typical organisation structure within the automotive industry ●the opportunities for career progression and development within the automotive sector. Objectives

3. Chapter 3 The automotive industry © Pearson Education Ltd 2011. Copying permitted for purchasing institution only. This material is not copyright free. 3 Types of organisations ●Retail operations ●Vehicle sales (new and used) ●Franchised dealer service, repair and parts ●Independent repairers ●Fast fit operations ●Body repair/refinishing ●Parts supply

4. Chapter 3 The automotive industry © Pearson Education Ltd 2011. Copying permitted for purchasing institution only. This material is not copyright free. 4 Retail operations Examples of what they might sell include: ●vehicles including cars, trucks, vans ●accessories, which include spoilers, big bore exhausts ●parts for the vehicles that are being sold ●car servicing.

5. Chapter 3 The automotive industry © Pearson Education Ltd 2011. Copying permitted for purchasing institution only. This material is not copyright free. 5 Vehicle sales (new and used) These may: ●sell new cars direct from the manufacturer ●sell used cars after purchasing from auctions or other customers.

6. Chapter 3 The automotive industry © Pearson Education Ltd 2011. Copying permitted for purchasing institution only. This material is not copyright free. 6 What is the main objective of the business? CompanyProfitDealership selling price Dealership purchase price Mason Motors£450£9000£8550 Whittaker’s of Warwickshire £7000£6200 Harrison Motors£22 000£20 500 Sykes Motors£13 000£12 350 Forbes Motors£22 000£20 500

7. Chapter 3 The automotive industry © Pearson Education Ltd 2011. Copying permitted for purchasing institution only. This material is not copyright free. 7 Profit CompanyProfitDealership selling price Dealership purchase price Mason Motors£450£9000£8550 Whittaker’s of Warwickshire £800£7000£6200 Harrison Motors £1500 £22 000£20 500 Sykes Motors £650 £13 000£12 350 Forbes Motors £2500 £22 000£20 500

8. Chapter 3 The automotive industry © Pearson Education Ltd 2011. Copying permitted for purchasing institution only. This material is not copyright free. 8 Independent repairers An independent repairer may: ●repair any type of vehicle ●carry out MOT inspection ●replace parts. MOT logo

9. Chapter 3 The automotive industry © Pearson Education Ltd 2011. Copying permitted for purchasing institution only. This material is not copyright free. 9 Franchised dealer service, repair and parts A franchise specialises in looking after one make of vehicle. They may: ●sell one make of vehicle only ●sell and service one make of vehicle only ●sell, service and repair one make of vehicle only ●supply parts for one make of vehicle only ●sell, service, repair and supply parts for one make of vehicle only.

10. Chapter 3 The automotive industry © Pearson Education Ltd 2011. Copying permitted for purchasing institution only. This material is not copyright free. 10 Fast fit operations Fast fit operations may: ●replace exhausts ●replace/repair tyres ●replace suspension dampers ●replace batteries ●replace clutches ●carry out service and MOT.

11. Chapter 3 The automotive industry © Pearson Education Ltd 2011. Copying permitted for purchasing institution only. This material is not copyright free. 11 Body repair/refinishing Types of repair include: ●accident insurance claims ●warranty body repairs ●paint refinishing work.

12. Chapter 3 The automotive industry © Pearson Education Ltd 2011. Copying permitted for purchasing institution only. This material is not copyright free. 12 Body shop equipment EquipmentUsed for: Fume extraction equipment Removing dangerous fumes from the workshop LiftsLifting vehicles in the air Tracking equipmentLining wheels up after suspension damage Paint boothKeeping paint fumes contained and speeding up the drying process of wet paint Reducing dust settling on wet paint Body jigThe alignment measurement of a chassis after a collision

13. Chapter 3 The automotive industry © Pearson Education Ltd 2011. Copying permitted for purchasing institution only. This material is not copyright free. 13 Parts supplies Type of customerExample Private retailYou are carrying out a small repair on your own vehicle and do not work in the motor trade Trade customerYou work for a garage carrying out a repair on vehicles In-houseYour vehicle workshop has a parts department

14. Chapter 3 The automotive industry © Pearson Education Ltd 2011. Copying permitted for purchasing institution only. This material is not copyright free. 14 Types of vehicles ●Cars ●Vans (car-derived and specialist) ●Rigid trucks ●Tractor unit and trailer heavy goods vehicle ●Motorcycles and mopeds

15. Chapter 3 The automotive industry © Pearson Education Ltd 2011. Copying permitted for purchasing institution only. This material is not copyright free. 15 Cars Coupé Estate Hatchback Convertible Family saloon

16. Chapter 3 The automotive industry © Pearson Education Ltd 2011. Copying permitted for purchasing institution only. This material is not copyright free. 16 Used for: ●parts delivery ●parts collection ●mobile repairs. Vans

17. Chapter 3 The automotive industry © Pearson Education Ltd 2011. Copying permitted for purchasing institution only. This material is not copyright free. 17 Rigid trucks Used for: ●breakdown recovery ●large parts deliveries.

18. Chapter 3 The automotive industry © Pearson Education Ltd 2011. Copying permitted for purchasing institution only. This material is not copyright free. 18 Tractor unit and trailer heavy goods vehicle Used for: ●car transporter ●parts delivered from the vehicle manufacturer to large franchised dealerships.

19. Chapter 3 The automotive industry © Pearson Education Ltd 2011. Copying permitted for purchasing institution only. This material is not copyright free. 19 Motorcycles and mopeds Used for: ●delivery of parts ●mobile repairs.

20. Chapter 3 The automotive industry © Pearson Education Ltd 2011. Copying permitted for purchasing institution only. This material is not copyright free. 20 Opportunities for career progression ●Senior technician ●Supervisor and manager ●Vehicle damage assessor ●Technical trainer and assessor ●Warranty personnel.

21. Chapter 3 The automotive industry © Pearson Education Ltd 2011. Copying permitted for purchasing institution only. This material is not copyright free. 21 Organisation structure