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Strength through personnelLe personnel fait la force CHIEF MILITARY PERSONNEL CHEF - PERSONNEL MILITAIRE Joint Personnel Support Unit (JPSU) Post deployment.

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Presentation on theme: "Strength through personnelLe personnel fait la force CHIEF MILITARY PERSONNEL CHEF - PERSONNEL MILITAIRE Joint Personnel Support Unit (JPSU) Post deployment."— Presentation transcript:

1 Strength through personnelLe personnel fait la force CHIEF MILITARY PERSONNEL CHEF - PERSONNEL MILITAIRE Joint Personnel Support Unit (JPSU) Post deployment support Commander Lucille Boettger Director Casualty Support Management 2 31 September 2010

2 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 2 Outline Joint Personnel Support Unit Provision of services to all injured and ill Canadian Forces members and former members, their families and the families of the deceased Questions

3 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES : Standing Committee On National Defence and Veterans Affairs 1999: Stand-Up of Joint DND- Veterans Affairs Canada Centre 2007: Stand-Up of Casualty Support Detachments 2008: Chief Military Personnel Symposium on Care of the Injured 2001: Implementation of CF Case Mgt program 2001: Operational Stress Injury Social Support (OSISS) 2006: Introduction of the New Veterans Charter 2009: Creation of the Joint Personnel Support Unit (JPSU) Casualty Support in the Canadian Forces

4 Joint Personnel Support Unit MND announcement 2 March 2009, Halifax

5 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 5 MISSION STATEMENT Through an integrated and individual-centric service delivery model, ensure the coordination and facilitation of standardized, high quality, consistent personal and administrative support during all phases of recovery, rehabilitation, and reintegration on return to service or transition following release, for all injured and ill Canadian Forces members and former members, their families and the families of the deceased

6 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 6 JPSU – GUIDING PRINCIPLES Joint DND/CF and VAC service delivery model Provide standardized, consistent personal and administrative support to CF personnel, veterans, families and the families of the deceased One-Stop-Service with walk in services Provide ability for local Unit COs to focus on operational imperatives Individual-centric service delivery model for ill and injured personnel

7 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 7

8 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 8 JPSU regional OC Maj/LCol – LCdr/Cdr IPSC Services Mgr Civ (AS 05) IPSC Outreach Coord (AS04) IPSC Cas Tracking Coord (AS04) IPSC RTW Coord (AS04) IPSC Partner Organizations VAC Liaison Office CF Case Mgr LO SISIP Services PSP/DMFS Base/Wing agencies (Release Section, PSO, Chap) IPSC OR Reception- Referral MCpl/MS – Cpl/LS (PRes) IPSC Pl Comd Capt/Lt(N) IPSC Pl WO(s)/PO1(s) IPSC Sect Comd(s) Sgt/PO2 Regional SO Capt/Lt(N) Regional MWO/CPO2 Regional Resource Mgr Civ (AS 02) Regional Supt Clk WO/Sgt (PRes) Regional element IPSC Joint Personnel Support Unit STRUCTURE Responsiveness to the local Commanders RAFS Regional OSISS Coord

9 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 9 Joint Personnel Support Unit Provision of Services Outreach & education services to all ill and injured members and their families Total outreach activities averages out to 54 JPSU briefings a month across the country Training of approx 1,100 Assisting Officers per year Centralized tracking of all personnel supported for as long as required Currently providing support to 2,946 individuals Standardized Support Platoon operation and levels of service across the country The JPSU has assumed command and control of 696 Regular Force personnel and 45 Res Force personnel Transition services Priority Entitlement for the Public Service (approx 250 applications per year) Priority Hiring for spouses of fallen members (new program) Vocational Rehab Program for Serving Members (VRPSM) Initiatives: Entrepreneurship Bootcamp/Based in Business Memorial University

10 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 10 Joint Personnel Support Unit Provision of Services Standardized Return to Work program with dedicated staff Approx 595 personnel currently on Return To Work program Many of these personnel are returned to full time duty and others move on to transition out of the Canadian Forces Casualty administration and advocacy including accessibility to all services and assistance in navigating through complex network Home adaptations/special needs equipment, Vehicle adaptations, Home assistance Assistance through Funds (on average 60 requests a year to charitable organizations) Family visitation Fund Assisting Officers disengagement 72 families of the fallen are in receipt of support from the IPSCs Service managers across the country, therefore enabling Assisting Officers to return to their functions

11 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 11 Walk-ins vs Supported 2,961 individuals are being actively supported by IPSC staff Increased awareness of programs and benefits No one falls through the cracks

12 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 12 Postings To The JPSU Retention Formerly, retention was not possible for those who breached U of S and for whom a position did not exist CMP has approved MMO positions to cover the gap Work with career manager and local IPSC when gainful employment can be found for member when period of retention is possible

13 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 13 CF Return To Work Retention of experienced CF members, Reg and Reserve Reintegration of CF members on long term sick leave and/or SPHL to workforce and/or transition Help member & supervisor design effective plan (modified work plan) to facilitate early & safe RTW Provide guidance to chain of command in order to apply RTW with fairness & consistency across CF at large

14 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 14 Programs and Policy achievements New methodology for Home adaptations on new builds Creation of Reserve SPHL Support to untrained ill and injured CF pers Career management Coord for ill and injured Families of the fallen are in receipt of support from the IPSCs Priority hiring status for spouses Creation of RAFS positions – positive impact

15 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 15 Reserve Force SPHL CO JPSU appointed CO SPHL Reserve Force SPHL UIC 9933 (100 posns) AR/MEL under DMCAs authority Management of Res F ill and injured personnel – JPSU HQ –Posting: Pers in receipt of RFC, on extension of Class C, or on VRPSM –Pers ill or injured non attribuable to service – assessment still ongoing

16 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 16 Assistance through Funds DCSM Contingency Fund DCSM Family Visitation Fund CFPSA Military Families Fund IMT Military Casualty Support Foundation SISIP – Grant or Loan or LTD Spectrum of Care Veterans Affairs Canada Legion – Poppy Fund Military Family Resource Centre Fund Royal Canadian Navy Benevolent Fund Unit Funds – Canteen, Chaplains The Canadian Hero Fund Wounded Warriors Fund of last resort Expense travel assistance Family related issues Aid casualties of SDA/SDO Relieve Financial distress Medical Issues (serving member) Programs/Benefits related to injury Emergency assistance (food, bills) At discretion of MFRC General assistance (education) At discretion of unit Assist with education Hospital comforts Name of FundPrimary Purpose New Mobility Compensation & Benefits Instr for 2008Formalize existing practices

17 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 17 Casualty Administration and benefits Casualty Administration Condolence letters to families of deceased Production of Casualty Notification Reports Administrative investigation approval and closure Next of Kin Travel benefits Approve family travel for funeral/interment Next of Kin trips to Afghanistan Canadian Comfort Remembrance program Provision of momentos to families of fallen soldiers (quilts, carvings, wallhangings) Reserve Force Compensation and extension of service contracts Compensation program for injury/illness attributable to military service; payable until declared fit to return to work, school or released

18 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 18 Maple Leaf Quilt

19 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 19 Wildrose Scrollers

20 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 20 Reserve Force – Compensation during a period of Injury, disease or illness. It is a compensation for an injury, disease or illness and is payable when the disability continues beyond the termination of the class of Reserve Service during which it occurred.

21 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 21 Compensation In order to receive Compensation: Injury attributable to military svc Must be on duty Period of Incapacitation Compensation will be paid at rate of pay at time of injury. Recent decision to extend pay raises to compensation (700 pers)

22 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 22 STAFFING A DISABILITY COMPENSATION REQUEST 1.The member is injured. 2.The CO orders an SI into the injury to determine if the injury is attributable to Military Service. 3.The CO appoints an Assisting Officer (usually the supervisor) to help the member complete the DND2398 and gathers all pertinent info in a timely manner.(CF 98, Medical Doctor's Statement, Civilian Employer's Statement, Accounting Officer's Statement). 4.When all info has been gathered and the DND 2398 is completed and signed off by the CO, it is forwarded up the Chain of Command for approval. (It is usually at this point that can slow down the process, to speed things up, a copy of the completed DND 2398 can be fwd to DCSM 2)

23 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 23 Issues Units employing mbrs during incapacitation period Period of incapacitation not correctly identified Time required for staffing a request Understanding the benefits

24 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 24 Extension of Class C Service For the purpose of effective reintegration into the workforce, all Res pers who sustain an injury or illness while serving on Class C Special Duty Service will be eligible for Ext of Class C up to a max of 24 months. Applicable only to injuries/illness incurred in SDA or SDO Ref: CANFORGEN 174/ Z NOV 07

25 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 25 Peer support Injured Soldier Network (ISN) Peer support and Peer mentoring for the traumatically injured and recovering ill personnel Encourage to live life without limitations Promote empowerment Use own experience to share advices Operational Stress Injury Social Support (OSISS) Peer support for members and families affected by Operational Stress Injuries Assist with early intervention by encouraging individual to seek help earlier Assist in treatment adherence Peer and family outreach Bereavement peer support Provision of support to grieving families by trained volunteers; matched by relationship 25 trained volunteers

26 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 26 Joint Speakers Bureau In collaboration with Director of Mental Health Training and Education Model of joint development and delivery of Mental Health curriculum for Canadian Forces personnel; leadership and prevention focus including pre-deployment training Key formula is credibility of educator team – combining operational and leadership expertise with specialist knowledge Pre and post course evaluations consistently demonstrate statistically significant results in 3 main areas of stigma reduction, leadership confidence and improved knowledge of Mental Health

27 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 27 Soldier On – Sans limites Improve the quality of life of ill and injured military personnel and their families, through active participation and peer interaction in fitness, recreation or sport. Soldier On – Sans Limites

28 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 28 National Military Cemetery Beechwood Cemetery

29 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 29 Established in 1873, Beechwood Cemetery is one of the oldest and largest cemetery in Canada, covering more than 65 hectares in central Ottawa. Beechwood was declared a National Historic Site in 2001.

30 CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICES SERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES 30 To contact us Director Casualty Support Management/ Commanding Officer Joint personnel Support Unit –Colonel Gerard Blais – Our Help Line


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