Presentation is loading. Please wait.

Presentation is loading. Please wait.

Connected Care and Connected Health South and South West Housing LIN Annual Conference Tunstall Workshop Technology-enabled Housing and The Spanish model.

Similar presentations


Presentation on theme: "Connected Care and Connected Health South and South West Housing LIN Annual Conference Tunstall Workshop Technology-enabled Housing and The Spanish model."— Presentation transcript:

1 Connected Care and Connected Health South and South West Housing LIN Annual Conference Tunstall Workshop Technology-enabled Housing and The Spanish model 20.10.15

2 2 Discussion points Introductions – Andrew Bailey Our work across the South/South West Launch of the Housing LIN Q&A The Spanish Model – Warren McLennay Q&A

3 Background Research & Resources - SW leadership set Workshop looked at the opportunity for the SW to drive the step change in technology enabled housing with care and the potential to leap frog into the digital world What did we do? Took the feedback from the workshop and online survey Created a white paper, infographic and slide share http://www.housinglin.org.uk/Topics/browse/HousingOlderPeople/OlderPeo pleHousingProvision/Telecare/?parent=987&child=9467http://www.housinglin.org.uk/Topics/browse/HousingOlderPeople/OlderPeo pleHousingProvision/Telecare/?parent=987&child=9467 Developed a Q&A (see next slide) Work in progress Developing a Housing Scenarios document 3

4 Revolutionising housing with care with life enhancing technologies - your questions answered This paper provides essential “did you know?” questions and answers for housing providers, commissioners and managers of adult social care when it comes to considering the best use of technology enabled care, as we enter the digital world. 4 A Funding How can telecare be funded B Specific applications Can technology support cooking or medication C Housing strategy How does technology support business objectives D Attitudes to technology How can we overcome fears around social isolation E Infrastructure / models What do we need to know about moving to IP/Digital F Awareness How to engage the whole community http://www.housinglin.org.uk/Topics/browse/HousingOlderPeople/ OlderPeopleHousingProvision/Telecare/?&msg=0&parent=987&c hild=9829

5 Unleashing the power of digital communications New services IP telephony WiFi Apps Touchscreen internet access Digital inclusion Concurrent calls Increased system resilience Enhanced resident experience Video door entry Electronic noticeboard Information kiosk myworld Active health management Alarm calls Door entry Telecare Telehealth Lone worker All analogue Analogue & digital services Fully digital Communicall Vi Communicall Vi IP We have begun a journey from analogue to digital which will enable us to deliver flexible models of technology enabled housing with care. http://uk.tunstall.com/digitaljourney

6 What can be achieved by doing it well? Life at your fingertips 6 CONNECTED with internet access and video telephony SECURE with video door entry and access control INDEPENDENT help only when you need it PROTECTED with environmental telecare sensors FULFILLED with social events and access to your community WELL self care with health apps and telehealth SAFE with help available 24 hrs a day IN CONTROL Easy repair reporting and calendar management ASSURED in a home that will evolve with you

7 Spanish Model Unique proactive ‘teleassistance’ model Large-scale public/private partnership, providing telecare monitoring and response, coordinated social care, public health and preventative services which has become an international reference site

8 Background Tunstall Televida supports more than 245,000 people across Spain with telecare and associated services 8 monitoring centres 16 million calls each pa Delivers Barcelona’s Regional telecare service - 75,000 users Provides Barcelona City’s Local Telecare Service - 67,000 users

9 What is the City of Barcelona’s teleassistance Service? Commissioned by Barcelona Council in conjunction with the municipalities in the province Delivered by Tunstall Televida since 2005 Grown from 3,800 service users to 67,000 today Service received by 10% people aged 65+ and 25% 80+ The service provides people who are older and/or have long-term care needs with a range of support including: Monitoring Telecare systems Home care Prevention and wellbeing services

10 The challenge How has the teleassistance model combined a preventative approach, public-private collaboration, technology and continuous improvement to create an international reference site for telecare delivery?

11 11

12 The elements Preventing as well as reacting 60% of calls are outbound Operators proactively call service users on a regular basis: –to check on their wellbeing –remind them of appointments –prompt them to take medication –wish them a happy birthday Frequency of contact adjusted depending upon the needs of the individual Contact service users in crisis, e.g. bereavement Protocols are in place for risk of suicide or abuse, and in the event of major disasters Significantly reduced the number of emergencies, improved the wellbeing of users and made effective use of public services

13 Additional service elements Mobile home care and social workers Public Health Advanced technologies to support users Inter-municipal network CareChat, smartphone using decision tree and pictograms

14 Outcomes The teleassistance model provides preventative, proactive support for more independent service users Vulnerable or at risk service users receive increased levels of support Care services are prioritised and coordinated to ensure effective use of resources Latest customer survey users gave the service 9.8 points out of 10 Healthpromotes healthy lifestyles, focused on people with long-term conditions, preventing nursing home and hospital admissions Safetypreventing falls, improving safety, reduction in emergency calls Inclusion reducing social isolation Carers reduction in carer emergency calls

15 Q&A Thank you Andrew.Bailey@Tunstall.com Warren.Mclennay@Tunstall.com


Download ppt "Connected Care and Connected Health South and South West Housing LIN Annual Conference Tunstall Workshop Technology-enabled Housing and The Spanish model."

Similar presentations


Ads by Google