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Source: J.D. Power and Associates 2004 Restaurant Satisfaction Study SM Charts and graphs extracted from this press release must be accompanied by a statement.

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Presentation on theme: "Source: J.D. Power and Associates 2004 Restaurant Satisfaction Study SM Charts and graphs extracted from this press release must be accompanied by a statement."— Presentation transcript:

1 Source: J.D. Power and Associates 2004 Restaurant Satisfaction Study SM Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2004 Restaurant Satisfaction Study SM as the source. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates. J.D. Power and Associates 2004 Restaurant Satisfaction Study SM West Region Olive Garden Romano’s Macaroni Grill Mimi’s Café California Pizza Kitchen Outback Steakhouse Red Robin REGION AVERAGE TGI Friday’s Red Lobster Stuart Anderson’s Black Angus & Cattle Co. Chili’s Grill & Bar Applebee’s Neighborhood Grill & Bar Marie Callender’s Chevys Fresh Mex Coco’s Bakery Restaurant Sizzler IHOP Denny’s Quick Service Segment Overall Satisfaction Index Papa Murphy’s Take N’ Bake Pizza Panda Express Quiznos Sub Subway Pizza Hut Little Caesars Wendy’s Jack in the Box REGION AVERAGE Del Taco Carl’s Jr. KFC Arby’s Dairy Queen Burger King Domino’s Pizza Taco Bell McDonald’s Family/Casual Segment Overall Satisfaction Index

2 Source: J.D. Power and Associates 2004 Restaurant Satisfaction Study SM Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2004 Restaurant Satisfaction Study SM as the source. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates. J.D. Power and Associates 2004 Restaurant Satisfaction Study SM Family Casual Segment Overall Satisfaction Index Olive Garden Cracker Barrel Old Country Store Famous Dave’s Red Lobster Lone Star Steakhouse & Saloon Chili’s Grill & Bar REGION AVERAGE Outback Steakhouse Applebee’s Neighborhood Grill & Bar Bob Evans Golden Corral Buffet & Grill Bennigan’s Irish American Grill & Tavern Perkins Restaurant & Bakery TGI Friday’s IHOP Buffalo Wild Wings Grill & Bar Denny’s Chuck E. Cheese’s Midwest Region Quick Service Segment Overall Satisfaction Index Panera Bread Quiznos Sub Papa John’s Subway Wendy’s Pizza Hut Domino’s Pizza REGION AVERAGE Dairy Queen Little Caesars Arby’s Taco Bell McDonald’s Burger King Hardee’s

3 Source: J.D. Power and Associates 2004 Restaurant Satisfaction Study SM Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2004 Restaurant Satisfaction Study SM as the source. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates. J.D. Power and Associates 2004 Restaurant Satisfaction Study SM Family Casual Segment Overall Satisfaction Index Carrabba’s Italian Grill Cracker Barrel Old Country Store Outback Steakhouse Romano’s Macaroni Grill Olive Garden Red Lobster REGION AVERAGE LongHorn Steakhouse Chili’s Grill & Bar Bob Evans Ryan’s Grill, Buffet & Bakery Applebee’s Neighborhood Grill & Bar Golden Corral Bennigan’s Irish American Grill & Tavern Ruby Tuesday TGI Friday’s IHOP Denny’s Perkins Restaurant & Bakery Chuck E. Cheese’s South Region Quick Service Segment Overall Satisfaction Index Chick-fil-A SONIC, America’s Drive-In Quiznos Sub Subway Arby’s Pizza Hut Jack in the Box Little Caesars Papa John’s Wendy’s REGION AVERAGE Popeyes Chicken & Biscuit Domino’s Pizza Taco Bell Blimpie Subs & Salads KFC Hardee’s McDonald’s Burger King Dairy Queen

4 Source: J.D. Power and Associates 2004 Restaurant Satisfaction Study SM Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2004 Restaurant Satisfaction Study SM as the source. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates. J.D. Power and Associates 2004 Restaurant Satisfaction Study SM Family Casual Segment Overall Satisfaction Index Outback Steakhouse Olive Garden Red Lobster REGION AVERAGE Applebee’s Neighborhood Grill & Bar Bennigan’s Irish American Grill & Tavern Ninety Nine Restaurant & Pub Chili’s Grill & Bar TGI Friday’s Perkins Restaurant & Bakery IHOP Friendly’s Northeast Region Quick Service Segment Overall Satisfaction Index Panera Bread Quiznos Sub Boston Market Wendy’s Subway Arby’s Dairy Queen Domino’s Pizza Pizza Hut REGION AVERAGE Blimpie Subs & Salads Taco Bell Burger King McDonald’s KFC


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