1. Information on Support Services

2. Student support services Writing Development Centre, Maths Aid Student Wellbeing INTO In-sessional English Student Advice Centre ISS, Library Careers Service Student Progress Service For a comprehensive list see: http://www.ncl.ac.uk/about/peoplestructures/support/students.htm

3. Head of Student Wellbeing Service: Dr Alison Oldam Events and Data co-ordinator: Stephanie Matthews Clerical Assistant: Claire Torbett- Weaver Team Leader, Student Financial Support Team: Dr Jim Smith Student Finance Adviser: Emma Hope Student Financial Support Co- ordinator: Irena Rencesova Senior Financial Support Assistants: Vicki Coombes, Lee Corcoran, Mandy Crane, Austin Murley, James Fox, Ross Avis Financial Support Assistant: Joanne Thompson, Stephen Wild Team Leader, Wellbeing Team: Ann Musk Counselling and Mental Health: Kate Aitchison, Alex Aspinall, Rob Bedford, Michelle Bowen, Neil Gibson, Lesley Inglis, Sarah Patterson, Lizzie Vinnicombe. Disability Advisers: Anne Scott, Chris Summerley, Jenny Wallace, Brenda Wilkinson. Specialist Learning Team: Sandy Alden, Vanessa Light, Sarah Lillico, Jennifer Stewart University Chaplain (Anglican) Rev Catherine Lack Roman Catholic Chaplains: Dominic White, Mia Fox Buddhist Chaplain: Sujatin Johnson Methodist Chaplains: Rob Hawkins, Stephen Richardson Baptist Chaplain: Bill Clegg Jewish Chaplain: Aaron Lipsey Team Leader UCAN Sandy Alden Assessors: Alison Smith, Sandy Alden, Nicola Metcalfe, Tony Mulholland, Mandy Crane, Alison Holland Clerical Assistants: Lori Henderson Lisa Woods Quality Assurance Officers: Philippa Martingdale Nicola Metcalfe

4. Support available for students with financial difficulties Advice, guidance and information as to financial support: Access to Learning Fund Financial assistance Emergency loans Scholarship applications

5. Support available for students – mental health issues Initial assessment appointments are available to book for the next 5 working days (these half hour appointments are to get an idea of what the issues are and to discuss what we can offer, they are not a therapy session). 1-to-1 Individual therapy sessions and group programmes 6 sessions approach Student Wellbeing Therapists offer counselling, CBT, Solution Focussed therapy etc for students with emotional and psychological difficulties.

6. Consultancy Service – available for staff, students, family etc where someone has a concern about a students mental health. Need a students consent to discuss them but can ring and talk about someone hypothetically. Ring 3333 number and leave details and someone will return call. Mental Health Disability – Students with a mental health diagnosis for over a year or is likely to be over a year e.g. Chronic depression, Anxiety, OCD, Schizophrenia etc. Student Wellbeing Advisor offers ongoing support around accessing education and Reasonable Adjustments.

8. Support available for students with a disability Advice and assessment relating to a range of disabilities University Centre (UCAN) for Assessment of Need (AON’s) for specific study needs and then make recommendations. Disability Advisers: work with a range of disabilities: physical disabilities, general medical disabilities, including unseen disabilities e.g. Crohn’s, chronic fatigue, epilepsy, diabetes, IBS. Make recommendations about Reasonable Adjustments.

9. Support available for students with a disability Dyslexia Advisers: work to support students with a Specific Learning Difficulty (a post 16 Educational Psychologist report is needed or advice can be given on how to obtain one). Make recommendations about reasonable adjustments. A reasonable adjustment is an action which helps to lessen substantial disadvantage. What is reasonable depends on individual circumstances. The factors taken into account include financial resources of institution, practicality of adjustment, interests of relevant people, health and safety and the maintenance of academic standards The university will do its best to put reasonable adjustments into place.

10. UK Student – DSA This whole process takes about 3 months – key message, get students to start this process as early as possible. Student provides evidence of disability to Student Finance England. They agree to pay for an Assessment of Need Student attends an assessment centre (any in country) and has 2 hour assessment. UCAN our one of these Assessor writes an approx. 30 page report with details of recommended Reasonable adjustments With students permission this goes to advisor in Student Wellbeing Service Advisor in Student Wellbeing Services reads report and summarises required adjustment in 1 to 2 page Student Support Recommendation Document. (SSRD) Student sees SSRD and agrees for it to go to the school. If so then sent to school administrator who should disseminate to those academic staff involved in students learning/pastoral care

11. New in 2012-13 Fitness to Study Policy http://www.ncl.ac.uk/students/progress/student- resources/regulations/Fitnesstostudy.htm http://www.ncl.ac.uk/students/progress/student- resources/regulations/Fitnesstostudy.htm Christmas and New Year Programme: 16 events arranged by NU, over 175 students attended in total Online Therapy CBT Depression Group Emergency taxi scheme Student Parent Working group Improved website http://www.ncl.ac.uk/students/wellbeing/ 15/4/2013