1. DIGITAL PLATFORM TUTORIAL HOW TO USE THE MERCURE AWARDS WEBSITE

2. The link to the Mercure Awards digital platform: https://accor.brightidea.com/mercureawards https://accor.brightidea.com/mercureawards You will receive an invitation by email to connect to the website at the beginning of the challenge. You will have to create your account on your first connection. Please check your login in the Mercure Awards login file. For any questions you may have: regarding technical issues with the platform access: contact admin.openideas@accor.comadmin.openideas@accor.com about the challenge: contact your sub-region champion 2 1. KEY INFORMATION KEY INFOACCESSDISCOVERPARTICIPATEVOTEQ&A https://accor.brightidea.com/mercureawards Use Chrome Browser only ! !

3. REGISTER SCREEN FIRST CONNECTION You will receive an invitation by email to connect to the website at the beginning of the challenge (November 2 nd 2015). Create your account on your first connection by clicking on the Register button. 2. ACCESS THE WEBSITE 3 GOOD TO KNOW: Please check your login in the Mercure Awards login file. The registration confirmation will be sent to you by email. https://accor.brightidea.com/mercureawards KEY INFOACCESSDISCOVERPARTICIPATEVOTEQ&A

4. LOGIN SCREEN DURING THE CHALLENGE Use the login/password created at the first connection. 2. ACCESS THE WEBSITE 4 GOOD TO KNOW: « Forgot your password? »: Click on the link. An email will be sent on your registered address to reset it. KEY INFOACCESSDISCOVERPARTICIPATEVOTEQ&A https://accor.brightidea.com/mercureawards

5. HOME PAGE Find here all the information you need to participate. 3. DISCOVER THE WEBSITE 5 GOOD TO KNOW: Do not hesitate to bookmark the URL in your browser https://accor.brightidea.com/mercure awards https://accor.brightidea.com/mercure awards Chrome > Favorites > Add to favorites KEY INFOACCESSDISCOVERPARTICIPATEVOTEQ&A https://accor.brightidea.com/mercureawards

6. HOME PAGE 4 main areas: The navigation toolbar to access all the website pages 6 3. DISCOVER THE WEBSITE KEY INFOACCESSDISCOVERPARTICIPATEVOTEQ&A https://accor.brightidea.com/mercureawards 1

7. 7 KEY INFOACCESSDISCOVERPARTICIPATEVOTEQ&A HOME PAGE 4 main areas: The navigation toolbar to access all the website pages The challenge presentation and a direct access to: Step by Step tutorial / Participate / View and vote pages 3. DISCOVER THE WEBSITE https://accor.brightidea.com/mercureawards 1 2

8. 8 KEY INFOACCESSDISCOVERPARTICIPATEVOTEQ&A HOME PAGE 4 main areas: The navigation toolbar to access all the website pages The challenge presentation and a direct access to: Step by Step tutorial / Participate / View and vote pages Access to the hotels videos 3. DISCOVER THE WEBSITE https://accor.brightidea.com/mercureawards 1 2 3

9. 9 KEY INFOACCESSDISCOVERPARTICIPATEVOTEQ&A HOME PAGE 4 main areas: The navigation toolbar to access all the website pages The challenge presentation and a direct access to: Step by Step tutorial / Participate / View and vote pages Access to the hotels videos Key dates and additional information 3. DISCOVER THE WEBSITE https://accor.brightidea.com/mercureawards 1 2 4 3

10. HOW TO PARTICIPATE Upload your video Fill in the fact-sheet Submit or Save draft 4. PARTICIPATE 10 KEY INFOACCESSDISCOVERPARTICIPATEVOTEQ&A GOOD TO KNOW: Your video will be displayed within 48 hours Upload your video under one of the following formats:.wmv,.swf,.avi,.mov The size of the file should not exceed 40 MB. If necessary, use an online compression software: eg. www.clipchamp.com www.apowersoft.com www.clipchamp.com www.apowersoft.com https://accor.brightidea.com/mercureawards Click on the picture to watch how to upload your video

11. Like or Unlike the video(s) 5. VIEW AND VOTE 11 KEY INFOACCESSDISCOVERPARTICIPATEVOTEQ&A Bookmark your favorite video(s) https://accor.brightidea.com/mercureawards Comment

12. I can’t register on the platform. Please use the email indicated in the Mercure Awards login file to register. Email = login. I haven’t received the registration confirmation email. It has been sent to the login email address. Check it or check your spam. I can’t upload my video. The size of the file should not exceed 40 MB. Check your internet connection. The loading time depends on the quality of your internet connection, it might take a few minutes. I can’t see my video on the digital platform. Your video will be displayed within 48 hours. The size of the file should not exceed 40 MB. Upload your video under one of the following formats:.wmv,.swf,.avi,.mov For any other questions you may have: regarding technical issues with the platform access: contact admin.openideas@accor.comadmin.openideas@accor.com regarding the challenge: contact your sub-region champion 12 6. Q&A KEY INFOACCESSDISCOVERPARTICIPATEVOTEQ&A https://accor.brightidea.com/mercureawards

13. THANK YOU AND MAY THE BEST TEAMS WIN!