1. Simplifying Customer Engagement
Mobile Data Sponsorship as a Catalyst for
Customer Engagement

2. Mobile Data Sponsorship Overview
Disrupting the Mobile Data Value Chain
MOBILE DATA SPONSORSHIP VALUE CHAIN
Low cost access to data services and premium content
New revenue streams and higher network utilization
Increased brand visibility, offer uptake and profitability
SERVICE PROVIDERS
ENTERPRISES
CUSTOMERS
Data sponsorship enables enterprises to give customers free access to specific content on their devices

3. Mobile Data Sponsorship
Business Drivers
Customers expect ubiquitous and real-time engagements
Mobile devices are key enablers of customer engagement
Mobile data spend inhibits customer engagement strategies
Enterprises flexibly sponsor mobile data spend to drive customer engagement

4. How Mobile Data Sponsorship Works
CONTENT PROVIDER
COMMERCIAL PARTNERSHIP AGREEMENT IT
TOLL FREE DATA AUTHORIZED
MOBOLE CUSTOMER
ENJOYS FREE
CONTENT
USAGE REPORTED B
CHARGES REVERSED C
PERSONALIZED
EXPERIENCE OFFERED
TO MOBILE CUSTOMER
TARGET
CUSTOMER
CONTENT PROVIDER
TARGET
CUSTOMER
DATA TAGGED AS SPONSORED A

5. Key Verticals Customer Engagement Video Advertising
Freemium/ Audience
B2B2E
IOT/Employee
Principle
Free-streaming video ads to increase the engagement rate
Offer free connectivity to Mobile App Differentiation- Loyalty
Globally increasing the usage of Mobile Apps and the number of freemium users Differentiation- Loyalty
Offer free connectivity of business applications for employees using their own device
My employees can manage IOT services directly with their own smartphone and send information in real time in the cloud
KPIs
Engagement rate (Nbr views, duration)
Incremental nbr of users.
Incremental nbr of visits to the applications
Incremental nbr of users
Incremental nbr of transactions within Mobile App
Nbr of employees and nbr of transactions
Number of employees and number of transactions
PVP
To increase the number of users watching the movies trailers, the video-clips and then the advertising to the end
To enrich your relationship with your customers To develop the self care via your mobile channel
To enrich your relationship with your customers
Companies could sponsor business usage (business app, Intranet, Mail …)
Companies developing IOT services could propose these new solutions integrating service & data
Customer Engagement
BECOMING PART OF CUSTOMERS’ LIFESTYLE
IMPROVING NPS SCORES
ACCELERATING MOBILE CHANNEL USAGE
INCREASING COMPETITIVE DIFFERENTIATIO N
GROWING CUSTOMER LOYALTY
GROWING CUSTOMER- BASE
ACCELERATING APPLICATION USAGE

6. MOBILE DATA SPONSORSHIP
Catalyst Partner
COMPTEL
ONLINE CHARGING
POLICY MANAGEMENT
BALANCE MANAGEMENT
MEDIATION DATA ANALYTICS
COMPTEL.COM
DATAMI
DATA SPONSORSHIP CAMPAIGNS
SPONSORED DATA SESSION MANAGEMENT
INTEGRATION TO MOBILE NETWORKS
DATAMI.COM
SALESFORCE
CUSTOMER ENGAGEMENT
DATA SPONSORSHIP ENABLEMENT PLATFORM
INTEGRATION APIS
SALESFORCE.COM
CLOUDSENSE
E-COMMERCE
CPQ
CUSTOMER ORDER MANAGEMENT
CLOUDSENSE.COM
SIGMA SYSTEMS
ENTERPRISE PRODUCT CATALOG
ORDER MANAGEMENT
SIGMA-SYSTEMS.COM
ORANGE
GLOBAL COMMUNICATIONS SERVICE PROVIDER
PROVIDING INNOVATIVE SOLUTIONS TO CONSUMERS, ENTERPRISES AND PARTNERS
ORANGE.COM
CATALYST PARNERS
MOBILE DATA SPONSORSHIP

7. Orange
Our Group provides services for residential customers in 28 countries and for business customers in 220 countries and territories.
Orange: Over 263 million customers worldwide and employees
* figures updated 31st December
40,2 Bn € revenues
2,7 Md€
net profit
Our strategy: Essential 2020.
A digital, efficient and responsible company

8. Sources: (1) IDC (2) Gartner
Salesforce
#1 WW IN SaaS Cloud Software 1
#1 WW CRM 2
#1 WW in Cloud App Platform 1
#1 WW SFA 2
#1 Customer
Service & Support 1
PARTNERS
SALESFORCE
CUSTOMERS
Salesforce leads the industry in Market Share across many segments, including CRM, Cloud Software, Customer Service Software, and more.
Founded in 1999
HQ in San Francisco
Employees 19.8K 
Revenues USD 6.67 B in FY2016
Installs 3.2M+
Partners 3.1k+
Sources: (1) IDC (2) Gartner

9. 40+ 75 $150 Sigma Systems Sigma Catalog Sigma CPQ
Billion of Products Defined
Communications, Media & High Tech Customers
Countries
Fastest route to create, sell and deliver new digital products.
Sigma Catalog
Sigma CPQ
Sigma Order Management
Sigma Provisioning

10. Mobile Data for Everyone
DataMi
Mobile Data for Everyone
What we Offer.
A mobile marketing cloud platform that enables mobile operators to scale its digital services with premium data solutions, and offering brands and advertisers premium marketing solutions.
Mobile Operators
Brands
Consumers
Accelerate and scale up digital services, offering brands improved targeting with new ways to find consumers
Extreme engagement with mobile marketing solutions, to reach new levels of app downloads, DAU, in-app purchases, video views +
More data for the mobile consumer = better access to apps, staying connected to friends and family, building loyalty and a big appetite for data
Who benefits.
1 Billion +
Subscriber Reach
Sponsored Data
Data Rewards
Mobile Advertising
10+ Tier1 operators
Active in 6 continents
Expanding partner network
apps, websites, video + more. Popular with mCommerce
App providers easily integrate data rewards into their app
Increased network-aware targeting and ROI
Solutions.

11. CloudSense

12. EVERY DAY… Comptel …refining 20% of world’s mobile usage data
…perfecting digital moments
…helping our
customers to
serve 2 billion
end-customers
…making data
charging &
customer
engagement
more agile. 12

13. Solution: Mobile Data Sponsorship for Customer Engagements

14. Mobile Data Sponsorship
Introducing a Disruptive Business Model for Enterprises
B2E Business Model
ENTERPRISES ENGAGING WITH EMPLOYEES IN A NEW WAY
Field Service
Communities
Internal Activities
Customer Support
Other Innovations
Enterprise
Sponsoring employee activities to ensure consistent and ubiquitous experience
Increase collaborations E2E and E2C
Increase productivity
Platform of Engagement
Charging
Offers
Sponsorship
Orders
Personalization
Customer
Experience
Innovation
Ecosystem
Partners
Self Service
Consumers
Field Service
Social
Web
Mobile
Communities
Retail
Call Center
Business
Receivables
Fulfillment
Financials
Billing
Revenue Assurance
Supply Chain
Business Support Systems

15. Mobile Data Sponsorship
Introducing a Disruptive Business Model for Enterprises
B2CBusiness Model
ENTERPRISES ENGAGING WITH CUSTOMERS IN A NEW WAY
Proactively push relevant offers, campaigns and promotions to targeted customers
Remove inhibition from spending mobile data
Engage with customers on their favorite channel: the mobile device
Innovate and personalize engagements
Enterprise
Sharing
Entertainment
Knowledge
Social
OTT
Support
Offers
Promos
IoT
Apps
Cloud
Ads
Platform of Engagement
Partners
Self Service
Service
Communities
Sales
Call Center
Promotion
Notifications
Content
Apps
Receivables
Fulfillment
Financials
Billing
Revenue Assurance
Supply Chain
Business Support Systems
Innovation
Ecosystem
Mobile Data Sponsorship
Copyright © 2016 Salesforce. All rights Reserved.

16. Mobile Data Sponsorship
Introducing a Disruptive Business Models
Brokerage Business Model
Operator B
Operator C
Operator A
Enterprise
End-to-End Sponsorship Service Management
New or exiting entrants
Enabling a new value chain
Platform of Engagement
Partners
Self Service
Service
Communities
Sales
Call Center
Promotion
Notifications
Content
Apps
Receivables
Fulfillment
Financials
Billing
Revenue Assurance
Supply Chain
Business Support Systems
Innovation
Ecosystem
Mobile Data Sponsorship
Copyright © 2016 Salesforce. All rights Reserved.

17. B2C Mobile Data Sponsorship
Introducing a Disruptive Business Models
Commercial Results: Sponsoring App/Web Content
Boosting Customer Activities
Non-Sponsored
Sponsored
1.6x
Increase
Click-thru Rate
Video Completion Rate
1.5x
2.0x
Message Opened
Significant increase in customer activities
Regional differences but data trends always increase
Sponsored data user messaging is critical to uptake
SE Asia
Non-Sponsored
Sponsored
7.5x
Increase
Click-thru Rate
Data Consumed
6.0x
Africa

18. Solution Architecture Overview
Multi-side Business Models
COMPTEL
DATAMI
OFFERS
SIGMA
PROVISION
SALESFORCE
CUSTOMER ENAGEMENT PLATFORM
CLOUDSENSE
B2B
ORDER CAPTURE
B2C
SPONSORED DATA OFFERS
SPONSORED DATA USAGE
Enterprises
Customers
WHOLESALE OFFERS
RETAIL OFFERS
B/OSS
MOBILE OPERATORS

19. Solution Architecture Overview: Sponsored Data Usage
Usage Flow
Mobile operators sell wholesale data packages to enterprise customers
Enterprises use data to sponsor engagements (orders, care, promotions etc.) with customers
Customers do not pay for data used to engage with the enterprise
Sponsored data sessions tagged, measured and sent to operators
Customers
Enterprises
Usage Aggregation
Operator A
Operator B
Operator C

20. Use Cases

21. Use Case 1: Enterprise-internal Sponsorship
B2E Mobile Data Sponsorship
Use Case 1:
Business to employee mobile data sponsorship
Data Spend
Salesforce Clouds
Users:
Enterprise Salesforce users
Scenario:
All mobile interactions with Salesforce Clouds are sponsored by the Enterprise
User are do not spend personal data on Salesforce activities for business using mobile devices
Activities include: sales, customer service, case resolutions, engagements (e.g., video chat, screen sharing, co-browsing etc.)
Marketing
Sales
Service
Analytics
Community
Apps
IoT
Business
Consumers
M2M
Enterprise
Operator A
Operator B

22. Mobile Data Sponsorship Solution
B2E Process Flow (Using Salesforce)
Marketing
Service
Sales
Analytics
Community
Retrieve Sponsorship Campaign Details
Employees
Profile Exists
Devices
Initiate Activity
Complete Activity
Send Data Usage Record to Customer’s Mobile Service Provider
Charge Enterprise for Data Usage Event
Launch Mobile App
Yes
Track Data Usage No
Salesforce 1
Customer Responsible for Data Usage
Generate Sponsorship Event Record
Customer Activity Record
Customer Interaction with Mobile App
Embedded Function within Mobile App
Mobile Service Provider Actions

23. Use Case 2: Sponsoring Special Engagements
B2E + B2C Engagements with Salesforce
Business
Consumers
M2M
Use Case 2:
Enterprise Applications Usage
Applications
Salesforce Clouds
Users:
Customers
Scenario:
All mobile interactions with Salesforce Clouds by customers are sponsored by the Enterprise
Customers do not spend personal data on Salesforce activities using mobile devices
Activities include: sales, customer service, case resolutions, engagements (e.g., video chat, screen sharing, co-browsing etc.)
Operator C
Operator D
Operator C
Operator D
Marketing
Sales
Service
Analytics
Community
Apps
IoT
Enterprise
Operator A
Operator B

24. Mobile Data Sponsorship Solution
B2E + B2C Process Flow (Engagement with Salesforce)
Enterprise
Mobile App
Marketing
Service
Sales
Analytics
Community
Customers
Initiate Activity
Complete Activity
Yes No
Send Data Usage Record to Customer’s Mobile Service Provider
Profile Exists
Charge Enterprise for Data Usage Event
Generate Sponsorship Event Record
Customer Responsible for Data Usage
Customer Activity Record
Retrieve Sponsorship Campaign Details
Track Data Usage
Devices
Launch Mobile App
Employees
Salesforce 1
Marketing
Service
Sales
Analytics
Community

25. Use Case 3: Sponsoring ANY Engagement
Engagements, Promotions & Marketing
Business
Consumers
Use Case 3:
Engagements, Promotions & Marketing
Applications
Offers, Content, MMS, Notifications etc.
Users:
Customers
Scenarios:
Promotional video (e.g., movie preview)
Try-before-you-buy
Content subscription
High-touch sales process support
Gifts
Surveys
Notifications
Operator C
Operator D
Operator C
Operator D
Partners
Self Service
Service
Communities
Sales
Call Center
Promotion
Notifications
Content
Apps
Enterprise
Operator A
Operator B

26. Mobile Data Sponsorship Solution
B2E + B2C General Process Flow
Support
Content
Ads
Offers
Sales
Enterprise
Mobile App
Marketing
Service
Sales
Analytics
Community
Customers
Initiate Activity
Complete Activity
Yes No
Send Data Usage Record to Customer’s Mobile Service Provider
Profile Exists
Charge Enterprise for Data Usage Event
Generate Sponsorship Event Record
Customer Responsible for Data Usage
Customer Activity Record
Retrieve Sponsorship Campaign Details
Track Data Usage
Devices
Launch Mobile App
Employees
Salesforce 1
Marketing
Service
Sales
Analytics
Community

27. Mobile Data Sponsorship
Summary
Customers expect ubiquitous and real- time engagements
Mobile devices are key enablers of customer engagement
Mobile data spend inhibits customer engagement strategies
Enterprises flexibly sponsor mobile data spend to drive customer engagement

28. Process Flows
Appendix

29. Product Configuration Sponsorship Campaigns
Process Flow
OFFER
DESIGN
OFFER
PRESENTATION
ORDER
CAPTURE
DATA SPONSORSHIP CAMPAIGNS
SPONSORED DATA USAGE
SIGMA
Commercial Offers
Consumer Data Offers
Enterprise Data Sponsorship Offers
Data Sponsorship Offers
CLOUDSENSE
Product Configuration
Product Catalog Sync
B2B Product Configuration
Eligibility, Compatibility
Commercial Offers
Mobile E-Commerce (B2C)
CPQ (B2B)
Order Management
Mobile E-Commerce (B2C)
CPQ (B2B)
Provisioning
Sales & Marketing
Product Configuration
Allocation of data to various sponsorship campaigns
COMPTEL
Tariff Plans
Usage Rate Plans
Product Catalog Sync
Order Management
Customer provisioning
Enterprise provisioning
Charging
Usage Event Collection
Charging & Adjustments
Balance Management
Usage Analytics
DATAMI
Sponsorship Campaigns
Campaign Definition
Product Catalog Sync
Order Management
Customer provisioning
Enterprise provisioning
Enterprise Campaigns
Campaign Definition
Usage Event
Usage Event Generation
SALESFORCE
Sales & Marketing
Campaign Definition
Commercial Offers
Salesforce 1 (B2B)
Mobile Self-care
Order Management
Salesforce 1 (B2B)
Mobile Self-care
Sales & Marketing
Campaign Definition
Customer Care
Salesforce 1 (B2B)
Mobile Self-care

30. Actors MOBILE CARRIERS ENTERPRISE CONSUMERS
Provide mobile services (data, voice, VAS etc.) to enterprise and retail customers
Sells wholesale data packages to enterprise customers for specific customer engagements
Provides business services (entertainment, financial services, M2M etc.) to consumers
Purchases wholesale data from CSPs to sponsor specific engagements with consumers
Subscribes to mobile services (voice, data, VAS, etc.) from CSPs
Enjoys services, premium content and engagements with enterprises without using personal subscription data

31. Enterprise Apps SALESFORCE SIGMA CLOUDSENSE COMPTEL DATAMI
MARKETING
SALES
SERVICE
COMMUNITY
ANALYTICS
CLOUDS
USER/CUSTOMER EXPERIENCE
BUSINESS FUNCTIONS
PLATFROM
CLOUD
INFRASTRUCTURE
SALESFORCE 1 MOBILE APP
AGENT DESKTOP
SERVICE CONSOLE
ENTERPRISE PRODUCT CATALOG
COMMERCIAL OFFER DESIGN & PUBLISHING
(Exposed in SFDC)
ECOMMERCE
CPQ
CHARGING SETTLEMENTS
INTELLIGENT DATA MEDIATION
ORDER MANAGEMENT
SPONSORSHIP CAMPAIGNS DESIGN AND MANAGEMENT
SPONSORED DATA EVENTS MANAGEMENT
EMBEDED SDK
NOTIFICATIONS
USAGE EVENST

32. Design and Configuration
Customer Apps
MOBILE CARRIERS
ENTERPRISE
CONSUMER
ENTERPRISE
SPONSORED DATA OFFERS
Mobile
eCommerce
Device Purchase
Mobile Plan Subscription
Self-care
Web/
Mobile
eCommerce
Mobile Plan Subscription
Self-care
Web
Mobile
CloudSense CPQ
Mobile App
Sponsorship Campaign
Design and Configuration
Sponsored Data Events
Enterprise Activities
DataMi App + SDK
Salesforce 1
DataMi Portal
Not In Scope

33. Offers MOBILE CARRIERS ENTERPRISE * * Optional Demo Feature
ENTERPRISE OFFERS
RETAIL OFFERS
Devices
Make
Model
Color
Storage
Accessories
Data
2/5/10 GB
Unlimited Text
Voice
Unlimited
VAS
Content
OTT …
Device Purchase Fee
Subscription Bundles
Monthly Subscription Fee
Included Data, Voice & Text
Data Overage Charges
Wholesale Data Subscription Bundles
Included Data
5/10/50 TB *
* Optional Demo Feature
ENTERPRISE
SPONSORED DATA OFFERS
Campaigns
Try Before You Buy
Promotions
Ads
Services
OTT
M2M
Customer Care
Content
VOD
Premium Content
Other

34. Consumer Offer Configuration
COMPTEL
SIGMA
SALESFORCE
CLOUDSENSE
MRC
NRC
Quotas
Step 1 A
Consumer Offer Packages
Product Catalog
B-B
Step 2
C-B
Compatibility
Eligibility
Bundling
Discounts
Step 3

35. Enterprise Offer Configuration
COMPTEL
SIGMA
SALESFORCE
CLOUDSENSE
MRC
NRC
Quotas
Step 1 A
Consumer Offer Packages
Product Catalog
B-B
Step 2
C-B
Compatibility
Eligibility
Bundling
Discounts
Step 3

36. Sponsorship Offer Configuration (EPC-Driven)
COMPTEL
DataMi
SALESFORCE
Sponsored Data
Tariff Plans
Manual Coordination of Usage Rate Plans for the Purpose of the Demo
Step 1
Sponsored Data
Offers
Step 2
Product Catalog
Step 3

37. Sponsorship Offer Configuration (EPC-Driven)
COMPTEL
DataMi
SALESFORCE
SIGMA
NOT IN SCOPE FOR PHASE 1
Sponsored Data
Tariff Plans
Sponsored Data
Offers
Step 1
Sponsored Data
Offers
Step 2
Product Catalog
Step 3

38. Ordering Process Summary
MOBILE CARRIERS
ENTERPRISE
CONSUMERS
Purchased Bundles
Consumer
Retail
Offers
Step 1
Enterprise Wholesale Data Offers
Purchased Packages
Step 2
Sponsored Data Usage
Sponsored Data Offers
Step 3

39. Consumer Ordering Flow
SALESFORCE
CLOUDSENSE
COMPTEL
Consumer eCommerce Mobile App
Order Capture
Step 1
Order Management
Create Customer B A
Step 2
Notification C B’
Step 3

40. Enterprise Ordering Flow
SALESFORCE
CLOUDSENSE
COMPTEL
Order Capture
CloudSense Desktop App
And/or
App on a Tablet
Step 1 A
Order Management
Create Customer
Step 2 B
Notification C
Step 3

41. Consumer Usage Activities
CUSTOMER
DATAMI
COMPTEL
SALESFORCE
Uses App
Content
Support
Etc.
Usage Validated & Recorded E
Step 1 A
Validation Fails
Notifies Customer
Retrieves Events
Charges
Settles
Step 2 B D
Queries Usage Records
Step 3 C

42. Enterprise Usage Activities
DATAMI
COMPTEL
SALESFORCE
Uses App Salesforce 1 Or
Desktop
Queries Usage Records
Step 1 A
Sponsorship
Event
Records
Retrieve Event Records C
Step 2 B
Step 3

43. Offers

44. Actors MOBILE CARRIERS ENTERPRISE CONSUMERS
Provide mobile services (data, voice, VAS etc.) to enterprise and retail customers
Sells wholesale data packages to enterprise customers for specific customer engagements
Provides business services (entertainment, financial services, M2M etc.) to consumers
Purchases wholesale data from CSPs to sponsor specific engagements with consumers
Subscribes to mobile services (voice, data, VAS, etc.) from CSPs
Enjoys services, premium content and engagements with enterprises without using personal subscription data

45. Sponsored Data Catalyst
Enterprise Data Offers
Mobile Operators
OFFERS
Customer Offer
Mobile Operators Selling Wholesale Data Packages to Enterprises for Data Sponsorship
DTAG
Orange O2
AT&T
Brokerage Model Single eCommerce / CPQ platform selling packages for multiple operators
AT&T
1 TB/5 TB/10 TB/50 TB / 100 TB packages
5000.-/ / / / /Mo O2
ORANGE
DTAG
Enterprise Sponsored Data Offers

46. Sponsored Data Catalyst
Consumer Mobile Communications Offers
DEVICES
OFFERS
Options & Accessories
iPHONE 6 6S
6S Plus
TABLETS
iPad Pro
iPad
Galaxy Tab
SAMSUNG
Galaxy S7
G S7 Edge
GJ1
COLOR
Gold
Silver
While
Black
STORAGE
32GB
64GB
128GB
16GB
64GG
PRICE
599.-
699.-
799.-
499.-
159.-
999.-
PREPAID BUNDLES
400 Min/4GB
50.00
Top-up
100 Min / 1GB
15.00
POSTPAID BUNDLES
5GB/Unlimited Voice & Text
50.00
Data Overage
0.25/MB
SERVICES
Video (OTT) /Mo
Content (Games, Apps, Music, Movies) 30.-/Mo
SERVICES
OPTIONS
Facebook Package 6.-/Mo
QoS 10 Mbs for Video Service 10.-/Mo
EXTRAS
DISCOUNTS
25% discount on video service
10% discount on content service
20% discount on select extras
Cases
SD Card
Earphone – 50.-
Data Dongle 60.-
Consumer
Prepaid
Postpaid
SHARING
Same as Postpaid bundle
0.00 First Line
nd Lines
10.00 Additional Lines
CONTRACT
Term
2 years
Device Credit
250.00
Early Termination
350.00
Add 0.00 for 16 GB Add for 32 GB Add /128 GB
Core Services:
Data, Voice & Text
Customers may add on services, options accessories and discounts

47. Mobile Data Sponsorship Solution
A complete plugin into the communications wholesale business architecture
Customers
Enterprise
Communications Service Provider v
Voice Data TV Internet Consumer Enterprise Prepaid Postpaid Partners VAS1…VASn
PSTN
Internet
MSC
SGSN
GGSN/PDN 3G
MME
PGW
LTE
SGW TV
FIXED
INTERNET
IMS
Business & Operations Support Systems
Policy
Mediation
OCS
OFCS
Billing
Settlement
Order Management
Catalog
Customer Engagement
Enterprise API
Enterprise
Mobile App
Mobile Data Sponsorship Event
Transaction
Records
Mobile Data Sponsorship
Management
Data Sponsorship
Mobile App Plug-in
One-time
Customization
Design-time Configuration
Mobile Data Sponsorship
Application SDK
Mobile Data Sponsorship Campaign Manager

48. Mobile Data Sponsorship Solution
Sponsored Data Usage Process Flow
Devices
Launch Mobile App
Yes No
Initiate Activity
Complete Activity
Send Data Usage Record to Customer’s Mobile Service Provider
Profile Exists
Users
Charge Enterprise for Data Usage Event
Track Data Usage
Retrieve Sponsorship Campaign Details
Generate Sponsorship Event Record
Customer Responsible for Data Usage
Customer Activity Record

49. Safe Harbor
Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.