1. Check Disbursements Retail Check Request form requires minimum of rep signature (<$25,000). Rep may sign confirmation statement printed from NetX360. Client(s) signature required for $25,000 or third-party address. Enter request in NetX360 and upload to Treeno, or fax request form to (636) 625-4871 by 1:30 PM CST. Always include Pershing account number and $ amount. Overnight fee is $20 (can be paid by rep)

2. Fed Fund Wire Disbursements Client(s) and rep signatures required on all wire requests (all account owners must sign). Enter request in NetX360 and upload to Treeno, or fax request form to (636) 625-4871 by 1:30 PM CST. Wire fee is $25 (can be paid by rep). Always include Pershing account # and $ amount. Wires are same-day transactions, and the money is available to the client immediately. Third-party wires <$20,000 requires the relationship and purpose of the wire on the form. Third-party wires >$19,999 will require a recorded call to the client asking the relationship and purpose of the wire.

3. ACH Set-Up Procedures ACH Authorization Agreement Account Title - Enter name as shown on the brokerage account Account Number – Enter Pershing brokerage account number ABA Number – Enter nine-digit number shown on bottom of check or deposit slip DDA Number – Enter checking/savings account number Bank Name – Enter bank name (city, state and zip are not necessary) Account Type – Check the appropriate box for checking or savings – Checking Account – Attach a voided check or bank statement with all parties on the accounts signing the ACH form. – Savings Account – Attach a bank statement, pre-printed deposit slip or bank letter with all parties on the accounts signing the ACH form. – Corporate, LLC or Sole Proprietor Accounts – A Corporate Resolution or a bank letter showing who is authorized to sign on the account must be attached to the ACH form.

4. NETX360 ACH Instructions In NetX360, go to the Profile screen, click Standing Instructions, and then Create New Standing Instruction. Verify account number is accurate and then click ACH Standing Instruction from the drop- down box. Description - Enter a description that is meaningful to you, i.e., ACH – Bank of America. Account Holder – Enter the names as they appear on the check (this section is prefilled with the brokerage account registration. Simply take this out and enter the name(s) as it appears on the check. ABA Number – Enter nine-digit number from your ACH form and click display. If a bank name does not appear, the ABA number is not valid. Bank Account Number (DDA) – Enter account number from ACH form Bank Account Type – Click the appropriate box: checking or savings. SRS – Always leave this as NO. Review Before Sending and then Send Standing Instruction. Comments: Enter a comment (i.e., uploaded 6/08/15) and then Acknowledge & Send Request. Upload form to Pershing and to Treeno.

5. One-Time ACH Instructions Deposits Complete the Retail ACH Receipt Authorization and upload to Treeno. From the Profile screen, go to Standing Instructions and click on “active”. Click Initiate Deposit and enter dollar amount to be deposited into brokerage account. Click Review Before Sending and then Send ACH Request. Always read your warnings and enter a comment. Click Acknowledge & Send Request. If the deposit is < $25,000, you may print the confirmation page, have the rep sign and upload into Treeno in lieu of completing the Retail ACH Receipt Authorization. The maximum daily deposit is $50,000.

6. One-time ACH Instructions (cont) Withdrawals - Retail Complete the Retail Distribution Form and upload to Treeno. From the Profile screen, go to Standing Instructions and click on “active”. Click Initiate Withdrawal Request, check Funds Available for Withdrawal to ensure you have enough in cash, and enter amount to be withdrawn from the brokerage account. If processing a total distribution and sending via wire or overnight check, the fee must be deducted from the amount of distribution. Click Review Before Sending and then Send ACH Request. Always read your warnings and enter a comment. Click Acknowledge & Send Request. If the deposit is < $25,000, you may print the confirmation page, have the rep sign and upload into Treeno in lieu of completing the Retail ACH Distribution Form.

7. One-time ACH Instructions (cont) Withdrawals - Retirement Complete the IRA Distribution Request Form and upload to Treeno and to Pershing. From the Profile screen, go to Standing Instructions and click on “active”. Click Initiate Withdrawal Request, check Funds Available for Withdrawal to ensure you have enough in cash, and enter amount to be withdrawn from the brokerage account. Select the Request Reason in the drop down box, and then click Next Step. Enter Federal and State Taxes and then Calculate Tax. Click Review Before Sending and then Send ACH Request. Always read your warnings and enter a comment; i.e., uploaded IRA form 6/8/15. Click Acknowledge & Send Request. If the account is closing, click Yes for Total Distribution and Close Account and the distribution amount will prefill.

8. Periodic Instructions ACH – Retail To have deposits to or distributions from a retail account on a periodic basis, the instructions can be written directly on the ACH Authorization form for processing. If setting up a periodic plan that has ACH instructions already in place, complete the Retail Account Distribution form. From the Profile screen, click Periodic Instructions and then Create New Periodic Instruction. Enter account number and click continue. From the drop down box, select the appropriate instruction type. From the drop down box, select ACH and check the box for Use Existing and ensure the proper ACH instruction appears in the drop down box. Do not create the new ACH instruction from this screen. Always set up your ACH instruction first through Standing Instructions and once “active”, enter the periodic instruction. Click continue. Enter a description; i.e., pay $300/month or deposit $500/month. Enter Amount, Frequency of Payment and Periodic Payment Start Date. Click Review Before Sending and then Send Periodic Instruction Request. If changes are to be made to an existing periodic plan, click on “active” and then edit and make the required changes.

9. Periodic Instructions (cont.) ACH – Retirement To have distributions from a retirement account on a periodic basis, an IRA Distribution Request form must be completed and uploaded to Treeno and Pershing. From the Profile screen, click Periodic Instructions and then Create New Periodic Instruction. Enter account number and click continue. From the drop down box, select the appropriate instruction type. From the drop down box, select ACH and check the box for Use Existing and ensure the proper ACH instruction appears in the drop down box. Do not create the new ACH instruction from this screen. Always set up your ACH instruction first through Standing Instructions and once “active”, enter the periodic instruction. Click continue. Enter a description; i.e., pay $300/month or deposit $500/month. Enter Amount, Frequency of Payment and Periodic Payment Start Date. Enter Federal and State Tax Withholding amounts and click Calculate Tax. Click Review Before Sending and then Send Periodic Instruction Request. If changes other than date of distribution are to be made to a qualified periodic plan, a new IRA Distribution Request form must be completed and uploaded to Treeno and Pershing. To edit an existing plan, click on “active”, click withdraw and replace, and change your existing instructions. Deposits into a qualified account can be written on the ACH Authorization Agreement. Keep in mind that all deposits set up on a periodic basis are coded as Current Year Contribution.

10. Journal Instructions To journal assets from one Pershing brokerage account to another, complete the Journal Authorization form with the exception of transferring assets due to death. In this case, complete the Asset Movement Authorization form. Go to Service & Operations and click Asset Movement. Select Journals from the drop down box for Category. Select Move Assets between Accounts from the drop down box for Transaction. Enter the brokerage account # the assets are being transferred from for Delivering Account #. Enter the brokerage account # the assets are being transferred to for the Receiving Account #. Review the account information that appears on the screen as well as the Funds Available to Withdraw. For qualified accounts, enter Request Reason. If transferring cash only, enter amount. If transferring securities as well as cash, click No for Funds Only and click Next Step. Click each box by the corresponding assets that are being transferred. Click Review before Sending and Send Request. Review the warnings, enter a comment, then Acknowledge & Send Request. Upload Journal form to Treeno. Upload Asset Movement Authorization form to Treeno and Pershing. When transferring assets from a J10 to a J60 account or vice versa, process journal as an Account Transfer for Category and Incoming Transfer-Full for Transaction.