1. © 2008 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 Chapter 2: Safe Lab Procedures and Tool Use IT Essentials 5.0

2. Presentation_ID 2 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 2 Objectives  2.1 Explain the purpose of safe working conditions and safe lab procedures  2.2 Identify tools and software used with personal computer components and their purposes  2.2 Demonstrate proper tool use

3. Presentation_ID 3 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Safe Lab Procedures The workplace should have safety guidelines to:  Protect people from injury.  Protect equipment from damage.  Protect the environment from contamination.

4. Presentation_ID 4 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Characteristics of a Safe Workplace  Clean, organized, and properly lit workspace  Proper procedures for handling equipment  Proper disposal or recycling of components containing hazardous materials  Safety guidelines Most companies require reporting any injuries, including description of safety procedures not followed. Damage to equipment may result in claims for damages from the customer. Types of safety guidelines: General, Electrical, Fire

5. Presentation_ID 5 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Types of Interference  Electrostatic Discharge (ESD) Buildup of an electric charge resting on a surface 30 volts of static electricity can damage a computer component.  Electromagnetic Interference (EMI) Intrusion of outside electromagnetic signals in a transmission media, such as copper cabling Sources can be: Man-made, natural events, climate or any source designed to generate electromagnetic energy.

6. Presentation_ID 6 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Types of Interference (cont)  Power Fluctuation Voltage in a computer that is not accurate or steady Blackouts, brownouts, noise, spikes, power surges Power Protection Devices Surge suppressor Uninterruptible Power Supply (UPS) Standby Power Supply (SPS)

7. Presentation_ID 7 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Procedures to Protect the Environment  Computers and peripherals contain materials that can be harmful to the environment.  Protect the environment by responsibly disposing and recycling: Material Safety Data Sheet (MSDS): Fact sheet summarizing information about material identification, including hazardous ingredients that can affect personal health, fire hazards, and first aid requirements. Proper Disposal: Comply with policies that specify the procedures for disposing different materials such as batteries, monitors and used printer kits.

8. Presentation_ID 8 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Specialized Tools Skilled use of tools and software makes the job less difficult and ensures that tasks are performed properly and safely.  Hardware Tools ESD Tools Hand Tools Cleaning Tools Diagnostic Tools

9. Presentation_ID 9 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Software Tools Disk Management Tools  FDISK  Format  Scandisk or CHKDSK  Defrag  Disk Cleanup  Disk Management  System File Checker (SFC) Protection Software Tools Windows 7 Security Center Antivirus program Antispyware program Window 7 Firewall program Organizational Tools Notes Journal History of repairs Internet Reference

10. Presentation_ID 10 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Proper Tool Use Proper use of an antistatic wrist strap can prevent ESD damage to computer components. CAUTION: Never wear an antistatic wrist strap if you are repairing a monitor or CRT. Proper use of an antistatic mat transfers static electricity away from equipment to a grounding point. Proper use of hand tools. Proper Use of Cleaning Materials. CAUTION: Before cleaning any device, turn it off and unplug the device from the power source.  Safety in the workplace is everyone's responsibility.  Before cleaning or repairing equipment, check to make sure that tools are in good condition.

11. Presentation_ID 11 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 2 Summary  Work in a safe manner to protect both users and equipment.  Follow all safety guidelines to prevent injuries to yourself and to others.  Know how to protect equipment from ESD damage.  Know about, and be able to prevent, power issues that can cause equipment damage or data loss.

12. Presentation_ID 12 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 2 Summary  Know which products and supplies require special disposal procedures.  Be familiar with MSDS sheets for both safety issues and disposal restrictions to help protect the environment.  Be able to use the correct tools for the task.  Know how to clean components safely.  Use organizational tools during computer repairs.

13. Presentation_ID 13 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential