1. Stages of Shopping Online Browse website Enter delivery address Go to checkout Select item Confirm order Enter payment details Select delivery options Track order status Add item to shopping basket Rearrange in the correct order

2. Methods of Payment Credit/debit cards, e.g. Visa, Amex, MasterCard Must enter what details? Electronic money accounts, e.g. PayPal, Google Checkout, ClickandBuy Before you buy you must? Gift cards/certificates, e.g. Amazon Gift Certificate, iTunes Gift Cards Before you use you must?

3. Ordered online, delivered offlineOrdered online, delivered online Offline or Online Delivery Fill in the table with examples of goods or services bought online. Divide them up according to whether the goods are delivered offline (to your door) or online.

4. Opening an Online Account 1. Are any of these fields not relevant for opening up an online account? 2. All of the fields are ‘required’. What does this mean? 3. What symbol is usually used to indicate a ‘required field’? 4. Explain what type of input is being used when adding your County and Country/Region, why is this used? 5. What is meant by the term ‘validation’? 6. Why do you have to enter your email address twice? 7. What is meant by the term ‘verification’? Where is there another example of this on this form?

5. Credit Card Debit card Electronic money account Gift card/certificate Examples Visa, Amex, MasterCard Lloyds, Barcla ys etc PayPal, Google Checkout, ClickandBuy Amazon Gift Certificate, iTunes Gift Cards How does it work? What information must be supplied in order to make a purchase? How secure is it? What are its limitations? Payment Method Summary