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8 Chapter Foundations of Individual Behavior Copyright ©2011 Pearson Education.

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Presentation on theme: "8 Chapter Foundations of Individual Behavior Copyright ©2011 Pearson Education."— Presentation transcript:

1 8 Chapter Foundations of Individual Behavior Copyright ©2011 Pearson Education

2 8-2 Learning Outcomes Identify the focus and goals of organizational behavior (OB) Explain the role that attitudes play in job performance Describe different personality theories Describe perception and the factors that influence it Copyright ©2011 Pearson Education

3 8-3 Learning Outcomes (cont.) Discuss learning theories and their relevance in shaping behavior Discuss contemporary issues in OB Copyright ©2011 Pearson Education

4 8-4 What Is Organizational Behavior? Behavior – The actions of people Organizational Behavior – The study of the actions of people at work. Copyright ©2011 Pearson Education

5 8-5 Copyright ©2011 Pearson Education

6 8-6 What Role Do Attitudes Play in Job Performance? Attitudes – Evaluative statements, either favorable or unfavorable, concerning objects, people, or events Cognitive Component – The part of an attitude made up of the beliefs, opinions, knowledge, and information held by a person Copyright ©2011 Pearson Education

7 8-7 Attitude and Behavior Affective Component – The part of an attitude that’s the emotional or feeling part Behavioral Component – The part of an attitude that refers to an intention to behave in a certain way toward someone or something Copyright ©2011 Pearson Education

8 8-8 Attitude and Behavior (cont.) Job Involvement – The degree to which an employee identifies with his or her job, actively participates in it, and considers his or her job performance important for self-worth Organizational Commitment – An employee’s orientation toward the organization in terms of his or her loyalty to, identification with, and involvement in the organization Copyright ©2011 Pearson Education

9 8-9 Attitude and Behavior (cont.) Employee Engagement – When employees are connected to, satisfied with, and enthusiastic about their jobs Copyright ©2011 Pearson Education

10 8-10 What is Cognitive Dissonance Theory? Leon Festinger, in the 1950s, sought to explain the relationship between attitudes and behavior Cognitive Dissonance – Any incompatibility or inconsistency between attitudes or between behavior and attitudes Copyright ©2011 Pearson Education

11 8-11 What Do Managers Need to Know About Personality? Personality – A unique combination of emotional, thought, and behavioral patterns that affect how a person reacts to situations and interacts with others Myers-Briggs Type Indicator (MBTI) – A personality assessment that uses four dichotomies of personality to identify different personality types Copyright ©2011 Pearson Education

12 8-12 What is The Big Five Model? Big Five Model – A personality trait model that examines five traits: 1.Extraversion 2.Agreeableness 3.Conscientiousness, 4.Emotional stability 5.Openness to experience Copyright ©2011 Pearson Education

13 8-13 Copyright ©2011 Pearson Education

14 8-14 WHAT IS EMOTIONAL INTELLIGENCE? Emotional Intelligence (EI) – The ability to notice and to manage emotional cues and information Copyright ©2011 Pearson Education

15 8-15 Five Dimensions of EI – Self-awareness Being aware of what you’re feeling. – Self-management The ability to manage your own emotions and impulses – Self-motivation The ability to persist in the face of setbacks and failures – Empathy The ability to sense how others are feeling – Social skills The ability to handle the emotions of others Copyright ©2011 Pearson Education

16 8-16 Can Personality Traits Predict Work-Related Behaviors? Locus of Control – The degree to which people believe they control their own fate Machiavellianism (“Mach”) – A measure of the degree to which people are pragmatic, maintain emotional distance, and believe that ends justify means Copyright ©2011 Pearson Education

17 8-17 Personality and Work Behavior (cont.) Self-Esteem (SE) – An individual’s degree of like or dislike for himself or herself Self-Monitoring – A personality trait that measures the ability to adjust behavior to external situational factors Copyright ©2011 Pearson Education

18 8-18 What is Perception and What Influences It? Perception – A process by which we give meaning to our environment by organizing and interpreting sensory impressions Attribution Theory – A theory used to explain how we judge people differently, based on what meaning we attribute to a given behavior Copyright ©2011 Pearson Education

19 8-19 Can Attributes Be Distorted? Fundamental Attribution Error – The tendency to underestimate the influence of external factors and overestimate the influence of internal factors when making judgments about the behavior of others Self-Serving Bias – The tendency for individuals to attribute their successes to internal factors while putting the blame for failures on external factors Copyright ©2011 Pearson Education

20 8-20 Perception Shortcuts Selective Perception – The tendency for people to only absorb parts of what they observe, allowing them to “speed read” others Assumed Similarity – An observer’s perception of others is influenced more by the observer’s own characteristics than by those of the person observed Copyright ©2011 Pearson Education

21 8-21 Perception Shortcuts (cont.) Stereotyping – When we judge someone on the basis of our perception of a group he or she is part of Halo Effect – When we form a general impression of a person on the basis of a single characteristic Copyright ©2011 Pearson Education

22 8-22 Copyright ©2011 Pearson Education

23 8-23 How Does Learning Theory Explain Behavior? Learning – A relatively permanent change in behavior that occurs as a result of experience Operant Conditioning – A theory of learning that says behavior is a function of its consequences Copyright ©2011 Pearson Education

24 8-24 What Is Social Learning Theory? Social Learning Theory – A theory of learning that says people can learn through observation and direct experience Shaping behavior – The process of guiding learning in graduated steps, using reinforcement or lack of reinforcement Copyright ©2011 Pearson Education

25 8-25 Copyright ©2011 Pearson Education


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