1. Monday 16 May – Learning theme: Governance and Reporting Southern Health NHS Foundation Trust celebrates Equality, Diversity and Human Rights Week 2016 As part of the fifth NHS Equality, Diversity and Human Rights Week, we aim to demonstrate our commitment to equality and diversity and how we aim to reduce health inequality; improve patient experience and to empower, engage and support our people. Ricky Somal, Equality and Diversity Lead, said: ‘This week shines a light on the on-going work across the Trust to ensure that it continues to meet the needs of our local population, and is a place where staff are happy, healthy and motivated.’ Note for the Diary We would like to invite you to attend our Equality Impact Group (EIG): ‘Exploring bullying and harassment in the workplace’ 9.30am-12.00pm on Monday 13 June 2016 Tatchbury Mount; LEaD Building; Training rooms 1 and 2 Please contact rickysomal@nhs.net to reserve your placerickysomal@nhs.net

2. Tuesday 17 May – Learning theme: Equality and Diversity Strategy Southern Health NHS Foundation Trust celebrates Equality, Diversity and Human Rights Week 2016 Equality Standard Roadmap We have developed a simple roadmap to ensure we integrate equality and diversity in everything we do. This presentation will introduce some of the topics we discuss and debate at our Equality Impact Group (EIG). Question for a team meeting: List 10 ways Southern Health motivates you? Enabling our staff to connect with our vision, values and behaviours Responding to our quality, safety, operational and financial obligations Attracting, developing and retaining skilled and committed people Equality Standard Roadmap

3. Friday 20 May – Learning theme: EDS2 Objective 1 Southern Health NHS Foundation Trust celebrates Equality, Diversity and Human Rights Week 2016 Better health outcomes for all - Understanding the Joint Strategic Needs Assessment (JSNA) http://documents.hants.gov.uk/public-health/2015-09-16HampshireJointStrategicNeedsAssessment2015.pdf Total Hampshire Population: 1,339,007 Population headlines Children (0-19 years) – 309,234 (23.1%) (23.7% England) Older people 65 and over – 271,886 (20.3%) (17.6% England) 85 and over – 39,341 (2.9%) (2.4% England) Lifestyle risks – activities contributing to poorer health outcomes Smoking Obesity Alcohol Inactivity Poor diet Long term conditions /multi-morbidity: Diabetes Cardiovascular Disease Chronic Obstructive Pulmonary Disease Mental Health (including Dementia) Musculoskeletal (including Falls/Fractured hips) Health and social inequalities Education Employment Isolation Deprivation

4. Wednesday 18 May – Learning theme: EDS2 Objective 2 Southern Health NHS Foundation Trust celebrates Equality, Diversity and Human Rights Week 2016 Delivering Excellent Customer Service One of the actions of our strategy (Equality Delivery System EDS2) is to examine how we deliver excellent services to everybody we come into contact with… 10 Questions to discuss at a team meeting 1.Who are your customers? 2.Name five things to expect in a welcoming reception area? 3.How do you manage your emotions when managing a complaint? 4.First impressions count. What would be the first impression of someone walking into your work environment? 5.What one thing could you do in a team meeting to support excellent customer care? 6.Name three ways that you can make a customer feel empowered and engaged? 7.Name three good practice tips for telephone contact with customers? 8.Name five ways of receiving feedback from customers? 9.What impact does a work uniform have on customer service/care? 10.Name three changes you have made from listening to customers?

5. Thursday 19 May; Learning theme: EDS2 Objective 3 Southern Health NHS Foundation Trust celebrates Equality, Diversity and Human Rights Week 2016 Introducing Positive Psychology The Five Elements of PERMA Robert Seligman Positive emotions: feeling goodositive emotions Engagement: being completely absorbed in activitiesngagement Relationships: being authentically connected to otherselationships Meaning: vision and valueseaning Achievement: a sense of accomplishment and successchievement Discussion 1. Please identify one example on how you deliver on each element of the PERMA model?

6. Tues – Learning theme: EDS2 Objective 4 Southern Health NHS Foundation Trust celebrates Equality, Diversity and Human Rights Week 2016 Inclusive Leadership at All Levels Activity: a. What does ‘inclusive leadership’ mean to you? (5 words) b. What are the enablers to inclusive leadership? (5 words) LeadershipCommunicationNetworksInnovationRelationships Goals; Metrics; Accountability

7. Equality Standard If you would like to learn more about our Equality Standard; a methodology to embed the EDS2 and WRES, please contact: Ricky Somal Equality and Diversity Lead Southern Health NHS Foundation Trust rickysomal@nhs.net 07584 408097