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2. Pooja 37 Nilofer 35 Elvia 19 Cassia 69 Wendelyn 121 Ketki 89 Sandeep 49 2

3. 6/10/2016 3 Business Ethics Introduction to Ethical Dilemma International Level Scenario Conclusion Case Studies and Examples Flow

4.  Ethics is defined as: the study of standards of conduct and moral judgment; moral philosophy a treatise on this study the system or code of morals of a particular person, religion, group, profession, etc  Business ethics sets the standard for how your business is conducted.  They define the value system of how your operate in the marketplace and within your business. 6/10/2016 4 Business Ethics

5. RightBalancedLegal 6/10/2016 5 Business Ethics

6. Is it Legal? Will you be violating any criminal laws, civil laws or company policies by engaging in this activity? Is it Balanced? Is it fair to all parties concerned both in the short-term as well as the long-term? Is this a win-win situation for those directly as well as indirectly involved? Is it Right? Most of us know the difference between right and wrong, but when push comes to shove, how does this decision make you feel about yourself? Are you proud of yourself for making this decision? Would you like others to know you made the decision you did? 6/10/2016 6 Business Ethics

7.  Accounting: Your supervisor enters your office and asks you for a check for $150.00 for expenses he tells you he incurred entertaining a client last night. He submits receipts from a restaurant and lounge. At lunch your supervisor’s girlfriend stops by to pick him up for lunch and you overhear her telling the receptionist what a great time she had at dinner and dancing with your supervisor the night before. What do you do? 6/10/2016 7 Business Ethics

8.  Bank Teller: You have worked as a bank teller for several months when one of the other tellers who has become a good friend tells you that her daughter is extremely ill and that se must have an operation to survive. She also tells you that she has no insurance and the operation will cost $10,000. Sometime later you ask her about her daughter and she tells you she is just fine now. She then confides in you that she took 10,000.00 from a dormant account at the bank to pay for the operation. She assures you that she has already started paying it back and will continue to do so until it is all returned. What do you do? 6/10/2016 8 Business Ethics

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10.  When organizations operate internationally they often find that countries differ in what is considered wrong or right.  The beliefs and values the corporations uphold will have to be consistent with those of the society in which the corporations operate  When contradictions and conflicts arise, it will not be possible for the corporation to maintain its beliefs or values, thus leading to ethical dilemmas 6/10/2016Business Ethics 10

11.  The distinctive ethical problems of international business are due to many factors such as follows: different ethical traditions and political and legal systems diverse forms of economic organization and different level of economic development inadequate or ineffectual regulation conflicts between national and regional economic and political interests a lack of background institutions and guidelines for international business the scope and power of multinational corporations and their ability to evade regulation pervasive corruption in some parts of the world. 6/10/2016 11 Business Ethics

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13.  Mr. X, a well experienced employee of a reputed Hotel in Japan, was transferred to its Europe location to head a restaurant which was going through a bad patch due to high staff turnover.  There he came across one of the senior supervisor, Mr. Y who was a very talented person & who was highly respected by the rest of the team.  He managed to build a great rapport with him; the relationship and trust that he established with him eventually turned out to be the cornerstone behind his success in turning around the fortunes (and work culture) of the restaurant & he also got two quick promotions. 6/10/2016Business Ethics 13

14.  Mr. Y had a problem: He was away from his wife, and consequently missed her presence terribly.  As a result, he would occasionally take leave under the pretext of being sick and fly to his home country  He was also showing signs of pilfering small things from the hotel, which he would later distribute to people outside the hotel. 6/10/2016Business Ethics 14

15.  Mr. X was particularly keen on improving the department's disciplinary record; the cause was however not being served well due to this ongoing behaviour of Mr. Y  Now, Mr. X was in a ethical dilemma as Mr. Y was principally responsible for the changes that Mr. X brought about in the restaurant while on the other he was beginning to slip on the disciplinary front, something that was very crucial in implementing the second stage of the program. 6/10/2016Business Ethics 15

16. 6/10/2016Business Ethics 16 3. Discuss it with the Top Management 2. Warn Him 1. Confide in Him To take a proper action so that it doesn’t affect the implementation of the 2 nd stage of the program As its ‘ILLEGAL’ & he was violating the polices of the company Explain him in a friendly manner that its not ‘RIGHT’

17.  A trainer from France was in charge of imparting training to the employees in one of the Asian countries.  The trainer had strict guidelines for assessment, and those trainees not meeting the pass mark were released from the company.  However, there was one trainee who was the son of a powerful politician in Country X and he was not doing well 6/10/2016Business Ethics 17

18.  The trainer was politely told by his manager to try to get him through.  The manager was instructed by the top management to "pass the trainee".  The trainer was told that you have to pass that trainee as the company needs him to pass or the company may lose many contracts if he is not passed. 6/10/2016Business Ethics 18

19. If the trainee is passed If the trainee is ‘NOT’ passed 6/10/2016Business Ethics 19  If he is passed: It would be injustice & disrespect towards the rest of the trainees  If he is NOT passed: The trainer may be under the threat of losing his job because of the dirty politics at work place.

20.  The trainer has the following choices: 1. To compromise with the ethics by passing the trainee 2. To speak to the authorities & explain them how it was against the company’s policies & against his ethics 3. To ask the senior person to mark the trainees & walk out of the situations 4. Resign from the job 6/10/2016Business Ethics 20

21.  John is the Purchasing Manager, sent overseas to an oriental country to evaluate a vendor for purchase of expensive equipment.  During the meetings with the supplier, he is wined and dined, and at the end of a farewell dinner, he is presented with an exotic, priceless piece of art, and told by the CEO of the supplier firm that the gift is being given as ‘a token of appreciation’ to John. 6/10/2016Business Ethics 21

22.  He is requested to accept this gift as a memento of his visit to the vendor’s country.  He is requested to take this gift home and give it to his wife.  On the one hand, John’s personal values suggest that he should not accept the expensive gift. 6/10/2016Business Ethics 22

23.  On the other hand, John was given some briefing by his friends before he left for his trip, about how big company meetings in oriental countries are conducted and how his not accepting a gift would be seen as an insult.  John assesses that the gift could cost in excess of USD 10,000.  What should John do? 6/10/2016Business Ethics 23

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25. Accepts the gift “When in Rome. Do as the Romans do” Gift-giving is a central part of Japanese business etiquette, exchanging gifts is strongly rooted in tradition Expensive gifts of highest quality are common, Business gifts are always reciprocated. Not to do so is bad etiquette Before accepting a gift it is polite to refuse at least once or twice before accepting, but complete refusal acts like an insult 6/10/2016Business Ethics 25

26. Does not accept the gift Need to be displaced upwards to a higher level in order to solve or dissolve the dilemma Simply follow a company policy that stipulates just what to do 6/10/2016Business Ethics 26

27.  You are the Senior Software Consultant in your firm’s ‘think tank’ which consists of ten people with various specialties. Because of you and your group, the company was an industrial leader for the years.  The company wanted to diversify by opening one more company in the gulf. Your boss has already decided the individuals in the think tank. However, your boss is asking you to select a person from your group of thinkers to head the new think tank at Gulf. 6/10/2016Business Ethics 27

28.  The person best qualified is your immediate assistant Gopal. Gopal is highly educated, experienced and he has trained three teams earlier in the company’s most successful software projects.  If he is sent to Gulf a big vacuum would be there and it is difficult to replace him.  At the same time, boss is interested to put his niece Sharmila, who is a sharp graduate of the local University but she was not in the think tank and was also trying to push you around. 6/10/2016Business Ethics 28

29.  If you recommend Gopal, which creates vacuum and still have problems from Sharmila OR  Recommend Sharmila to Gulf making the boss happy and getting rid of her. 6/10/2016Business Ethics 29

30.  The Senior Software Consultant should recommend Gopal as he is in the ‘think tank’ and has the knowledge of handling situations for a similar group, if heading a think tank group in the Gulf.  With his education and experience, Gopal has the capabilities of being a good team leader.  The Senior Software Consultant should look for other qualified people in the think tank who would be able to replace Gopal. 6/10/2016Business Ethics 30

31.  Since Sharmila is not in the think tank, a suggestion can be put forth to make her a part of the think tank group here.  Also, the Senior Software Consultant should confront her regarding her behavior. 6/10/2016Business Ethics 31

32.  In the past years there are many M&A at a Global Platform.  It is difficult for the employees to adjust with the new environment.  At Times company force the New rules and new working environment to the employees. 6/10/2016Business Ethics 32

33.  Each country has its own working environment, and its difficult to adopt the same working environment in a different country.  So we can say it difficult to bring change or adopt a new atmosphere.  Is it Ethical, to reinforce the change? Ignore the resistance of the employees. 6/10/2016Business Ethics 33

34. 6/10/2016Business Ethics 34 Urgency Coalition Create Vision Communicate Unfreezing Remove Barriers Reward Reassess Movement Reinforce Refreezing

35.  Domestic businesses that want to endure, grow, and make good profits in the global marketplace over the long haul have no option but to proactively implement benchmark ethical business practices, which in turn will enable them to achieve market trust and excellent reputation. 6/10/2016Business Ethics 35

36.  For a company’s ethics policy to be successfully implemented globally, it is essential to: 36 SET CODE OF ETHICS COMMUNICATE IT TO EMPLOYEES TRAIN EMPLOYESS TO DEAL WITH DILEMMAS IMPLEMENT CODE STRONGLY CONFIRM CODE IS CONTEMPRARY COMPANY LEADERSHIP - HIGHEST ETHICAL STANDARDS

37.  http://www.witiger.com/internationalbusiness/ethics.htm http://www.witiger.com/internationalbusiness/ethics.htm  http://www.agsm.edu.au/bobm/teaching/BE/dilem mas05.html http://www.agsm.edu.au/bobm/teaching/BE/dilem mas05.html  http://www.qedconsulting.com/news/wvc.html http://www.qedconsulting.com/news/wvc.html  Business Ethics by C.S.V. Murthy – pg. 520  Business Ethics: The Next Frontier for Globalizing Indian Companies - D V R Seshadri, Achal Raghavan, and Shobitha Hegde - vikalpa volume 32 no 3 july - september 2007 6/10/2016Business Ethics 37

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