1. SESSION 2 ISSAT Governing Board Core Group Meeting 2013 PERFORMANCE MANAGEMENT

2. Theory of Change Balanced Scorecard Define Vision and Strategic Logic Set Priorities and Targets ISSAT Planning & Performance Management Process Develop Action Plan ISSAT Action Plan Deliver High-Quality Products and Services Gather Performance Data Mandate Request Agreed Mandate and ToR Mandate Feedback After- Action Review Update Synthesis of Lessons Annual GB Survey CoP Survey Lessons Identified Training Survey Analyse and Report on Performance Mid-Year Report Annual Report Continuously Learn and Improve HR Records Financial Records Activities Matrix GB Inputs Legend GB Feedback

3. that provide direct benefit to ISSAT members… And lead the International Community in providing SSR support in line with international standards. ISSAT deploys its resources through efficient and effective processes… to deliver high quality products and services… and help members to build strong SSR capability and credibility… Advocacy and Outreach Outputs Management Processes Knowledge Resources Knowledge and Information Systems Organisational Culture Human Resources Financial Resources Facilities and Equipment Advisory Field Support Project Management Advisory Field Support Project Deliverables Training Course Design and delivery Knowledge Product Development and Servicing Knowledge Products Advocacy and Outreach Training Courses and Trainee Materials Members, and ultimately the rest of the International Community, provide security and justice reform support in line with international standards Will to overcome constraints to applying the international standards for SSR Coordinate SSR support more effectively externally and internally Knowledge and skills needed to support SSR in line with international standards Increased human, financial and knowledge resources to devote to SSR support Increase outreach and advocacy for adherence to international standards for SSR support Projects reinforce local ownership of the SSR Projects address SSR accountability and effectiveness Projects manage political, holistic and technical dimensions ISSAT added value to mandator projects ISSAT reinforced rather than replaced mandator on projects Mandator capacity developed Participants react positively to training Participants learn new competencies Participants apply new behaviours Participants get improved work results It is easy and enjoyable to access SSR resources It is easy and enjoyable to find and communicate with other SSR Practitioners An active and supportive Community of Practice helps SSR Practitioners to achieve better results Knowledge products add value to practitioners’ work Members are aware of, buy in to, and take ownership for application of international standards for SSR support ISSAT Theory of Change

4. and support the creation of security and justice sector that is: to contribute to: which enhances its ability to help: Sustainable security and justice as a foundation for peace and development Through its members, ISSAT influences the International Community’s SSR support primarily in terms of the human resources and the policy and good practice guidance provided Financial support Material support Build national SSR capability Create an enabling environment for SSR Establish a legal policy framework for SSR Human Resource support Policy and good practice guidance support The International Community provides SSR support in line with international standards… Responsive to needs of the people and the state Responsive to democratic control Effective and efficient Respectful of human rights and the rule of law Theory of Change for International SSR Support

5. ISSAT Balanced Scorecard Value for Members 12. Deliver high-quality products and services that provide direct benefit to ISSAT members 13. Help members to build strong SSR capability and credibility 14. Help members to lead the International Community in providing SSR support in line with international standards Strong Human Resource Capacity 1. Recruit talented individuals to fill available full-time and roster positions 2. Retain high-performing staff and roster members 3. Increase staff and roster member knowledge and performance Financial Accountability 4. Prepare realistic and appropriate annual budgets for ISSAT 5. Provide transparent reconciliation of actual versus budgeted expenditures 6. Provide accurate and audited financial accounts 12. Deliver high-quality products and services that provide direct benefit to ISSAT members Efficient and Effective Processes 8. Improve staff and roster member understanding of and compliance with the project administration process 9. Continue to enhance the performance management process 10. Enhance core staff professional development process 11. Deliver outputs defined in the ISSAT work plan 7. Further clarify and streamline member mandate request process

6. that provide direct benefit to ISSAT members… And lead the International Community in providing SSR support in line with international standards. ISSAT deploys its resources through efficient and effective processes… to deliver high quality products and services… and help members to build strong SSR capability and credibility… Advocacy and Outreach Outputs Management Processes Knowledge Resources Knowledge and Information Systems Organisational Culture Human Resources Financial Resources Facilities and Equipment Advisory Field Support Project Management Advisory Field Support Project Deliverables Training Course Design and delivery Knowledge Product Development and Servicing Knowledge Products Advocacy and Outreach Training Courses and Trainee Materials Members, and ultimately the rest of the International Community, provide security and justice reform support in line with international standards Will to overcome constraints to applying the international standards for SSR Coordinate SSR support more effectively externally and internally Knowledge and skills needed to support SSR in line with international standards Increased human, financial and knowledge resources to devote to SSR support Increase outreach and advocacy for adherence to international standards for SSR support Projects reinforce local ownership of the SSR Projects address SSR accountability and effectiveness Projects manage political, holistic and technical dimensions ISSAT added value to mandator projects ISSAT reinforced rather than replaced mandator on projects Mandator capacity developed Participants react positively to training Participants learn new competencies Participants apply new behaviours Participants get improved work results It is easy and enjoyable to access SSR resources It is easy and enjoyable to find and communicate with other SSR Practitioners An active and supportive Community of Practice helps SSR Practitioners to achieve better results Knowledge products add value to practitioners’ work Members are aware of, buy in to, and take ownership for application of international standards for SSR support

7. that provide direct benefit to ISSAT members… And lead the International Community in providing SSR support in line with international standards. ISSAT deploys its resources through efficient and effective processes… to deliver high quality products and services… and help members to build strong SSR capability and credibility… Advocacy and Outreach Outputs Management Processes Knowledge Resources Knowledge and Information Systems Organisational Culture Human Resources Financial Resources Facilities and Equipment Advisory Field Support Project Management Advisory Field Support Project Deliverables Training Course Design and delivery Knowledge Product Development and Servicing Knowledge Products Advocacy and Outreach Training Courses and Trainee Materials Members, and ultimately the rest of the International Community, provide security and justice reform support in line with international standards Will to overcome constraints to applying the international standards for SSR Coordinate SSR support more effectively externally and internally Knowledge and skills needed to support SSR in line with international standards Increased human, financial and knowledge resources to devote to SSR support Increase outreach and advocacy for adherence to international standards for SSR support Projects reinforce local ownership of the SSR Projects address SSR accountability and effectiveness Projects manage political, holistic and technical dimensions ISSAT added value to mandator projects ISSAT reinforced rather than replaced mandator on projects Mandator capacity developed Participants react positively to training Participants learn new competencies Participants apply new behaviours Participants get improved work results It is easy and enjoyable to access SSR resources It is easy and enjoyable to find and communicate with other SSR Practitioners An active and supportive Community of Practice helps SSR Practitioners to achieve better results Knowledge products add value to practitioners’ work Members are aware of, buy in to, and take ownership for application of international standards for SSR support

8. Performance Measures Objective Product or Service Direct Benefit (Quality Criteria) MeasureValue Deliver high-quality products and services that provide direct benefit to ISSAT Members Advisory field support (AFS) Appropriate number and type of AFS mandates delivered ISSAT added value to Member projects ISSAT reinforces Members and helps build capacity of Members’ staff. # AFS mandates delivered % of Mandating Members surveyed who stated that: ISSAT’s overall contribution met or exceeded their expectations The overall value provided by ISSAT was high or very high Mandate outputs were satisfactorily delivered ISSAT achieves the right balance in terms of reinforcing rather than replacing Member functions Member staff capacity increased as a result of ISSAT support to a great or very great extent % of mandates with GB Members on the team 21 (29.5% of total mandates) 92% 92% 92% 89% Requires data from Annual survey 80% Value for members 12. Deliver high-quality products and services that provide direct benefit to ISSAT members

9. Theory of Change Balanced Scorecard Define Vision and Strategic Logic Set Priorities and Targets ISSAT Planning & Performance Management Process Develop Action Plan ISSAT Action Plan Deliver High-Quality Products and Services Gather Performance Data Mandate Request Agreed Mandate and ToR Mandate Feedback After- Action Review Update Synthesis of Lessons Annual GB Survey CoP Survey Lessons Identified Training Survey Analyse and Report on Performance Mid-Year Report Annual Report Continuously Learn and Improve HR Records Financial Records Activities Matrix GB Inputs Legend GB Feedback

10. Easy and Fast Login

11. Dedicated Governing Board Private Space

12. Initiate a Mandate Request

13. Provide a Clear Indication of What is Expected from ISSAT

14. Review Mandates from Other Members

15. Agreed Mandate Becomes a Public Reference

16. Easily Filter Programmes and for Analysis

17. And a Tool for Managing the Mandate

18. A Place to Capture Learning

19. And Feedback

20. Complemented by Comprehensive Annual Feedback

21. To Create a Valuable Resource for Learning and Improvement

22. 2013 Performance Highlights Strong Human Resource Capacity 90% of roster positions filled with no turnover 75% of ISSAT staff and roster members have over 2 years of service One advisor staff position remains unfilled Only one day of formal professional development /staff member (avg) Financial Accountability Audited financial accounts made available to GB members Efficient and Effective Processes Significant improvement in financial planning Improved integration of methodology into planning and execution of mandates Predictability of demand from GB members remains a challenge

23. 2013 Performance Highlights Value for Members What we’ve done – 21 Advisory Field Support (AFS) mandates – 26 Training mandates – 22 Advocacy and Outreach (AO) activities – 550 new Community of Practice (CoP) members How we’ve gathered feedback – 4 annual performance management survey responses – 13 AFS Mandate feedback forms – 10 Training mandate and participate feedback Forms – 28 CoP survey responses

24. 2013 Performance Highlights Value for Members What we’ve learned so far – 92% of Advisory Field Support Mandators stated that mandate outputs were delivered satisfactorily and that ISSAT’s contribution met or exceeded expectations – 100% of Members stated that ISSAT offered value for money – 87% of training participants stated that the training was very good or excellent – 97% stated that they would definitely recommend the training – Over 100% growth in both Community of Practice members and average monthly unique visits to website – Very significant increase in website features and functionality, including a new e- learning platform

25. 2013 Performance Highlights Value for Members What we’ve learned so far – There is still progress to be made in: helping GB members to address critical SSR challenges, such as attaining political buy-in and fostering local ownership helping GB members to enhance their staff capacity making the Community of Practice more engaging and easier to use