1. ISO IEC 20000 Foundation Bridge eLearning program 1 The ISO/IEC 20000 Foundation Bridge examination is intended for professionals in IT Service Management with solid knowledge and experience within IT Service Management, with a minimum certification level of ITIL Foundation (V2 and/or V3), who want to focus on or become proficient in IT Service Management according to ISO/IEC 20000. https://store.theartofservice.com/iso-iec-20000-foundation-bridge.html

2. ISO IEC 20000 Foundation Bridge eLearning program 1 The ISO/IEC 20000 Foundation Certificate is a prerequisite for the other qualifications within the qualification scheme. https://store.theartofservice.com/iso-iec-20000-foundation-bridge.html

3. ISO IEC 20000 Foundation Bridge eLearning program 1 Prerequisites: To sit the Foundation Bridge in IT Service Management according to ISO/IEC 20000 examination candidates must hold an ITIL certificate. https://store.theartofservice.com/iso-iec-20000-foundation-bridge.html

4. ISO IEC 20000 Foundation Bridge eLearning program 1 Course Content Includes: https://store.theartofservice.com/iso-iec-20000-foundation-bridge.html

5. ISO IEC 20000 Foundation Bridge eLearning program 1 1. Understanding the definitions and principles of service quality management https://store.theartofservice.com/iso-iec-20000-foundation-bridge.html

6. ISO IEC 20000 Foundation Bridge eLearning program 1 1.1 The candidate understands quality https://store.theartofservice.com/iso-iec-20000-foundation-bridge.html

7. ISO IEC 20000 Foundation Bridge eLearning program 1 1.2 The candidate understands continual improvement https://store.theartofservice.com/iso-iec-20000-foundation-bridge.html

8. ISO IEC 20000 Foundation Bridge eLearning program 1 2. Understanding the position of ISO/IEC 20000 in IT Service Management https://store.theartofservice.com/iso-iec-20000-foundation-bridge.html

9. ISO IEC 20000 Foundation Bridge eLearning program 1 2.1 The candidate understands the landscape of standards and frameworks https://store.theartofservice.com/iso-iec-20000-foundation-bridge.html

10. ISO IEC 20000 Foundation Bridge eLearning program 1 2.2 The candidate understands the concepts of certification practices https://store.theartofservice.com/iso-iec-20000-foundation-bridge.html

11. ISO IEC 20000 Foundation Bridge eLearning program 1 2.3 The candidate understands the concept of ISO/IEC 20000 https://store.theartofservice.com/iso-iec-20000-foundation-bridge.html

12. ISO IEC 20000 Foundation Bridge eLearning program 1 3. The quality specifications for IT Service Management https://store.theartofservice.com/iso-iec-20000-foundation-bridge.html

13. ISO IEC 20000 Foundation Bridge eLearning program 1 3.1 The candidate understands the quality specifications for Management and Improvement of ITSM Processes https://store.theartofservice.com/iso-iec-20000-foundation-bridge.html

14. ISO IEC 20000 Foundation Bridge eLearning program 1 3.2 The candidate understands the quality specifications for Alignment of IT and the Business https://store.theartofservice.com/iso-iec-20000-foundation-bridge.html

15. ISO IEC 20000 Foundation Bridge eLearning program 1 3.3 The candidate understands the quality specifications for Delivery of IT Services https://store.theartofservice.com/iso-iec-20000-foundation-bridge.html

16. ISO IEC 20000 Foundation Bridge eLearning program 1 4. The code of practice for IT Service Management https://store.theartofservice.com/iso-iec-20000-foundation-bridge.html

17. ISO IEC 20000 Foundation Bridge eLearning program 1 4.1 The candidate understands the best practices for Management and Improvement of ITSM Processes https://store.theartofservice.com/iso-iec-20000-foundation-bridge.html

18. ISO IEC 20000 Foundation Bridge eLearning program 1 4.2 The candidate understands the best practices for Delivery of IT Services https://store.theartofservice.com/iso-iec-20000-foundation-bridge.html

19. For More Information, Visit: https://store.theartofservice.com/is o-iec-20000-foundation-bridge.html https://store.theartofservice.com/is o-iec-20000-foundation-bridge.html The Art of Service https://store.theartofservice.com