1. © Asian Institute of Chartered Bankers 2014. All rights reserved.

2. INTEGRATING HUMAN CAPITAL IN STRATEGIC PLANNING  Synergistic with the risk management process  Sustainability leading indicator  Easier to plan than to execute  Weakest link in strategic planning  Intertwined with leadership styles and people emotions  “Too long on the job, destroying value.”  “Good grades in class don’t make the grades in office

3. © Asian Institute of Chartered Bankers 2014. All rights reserved. COMPETENCIES FOR FUTURE GROWTH AND RELEVANCE  Millennia generation  Digital revolution  Consumer activism  End to end service, from frontline to fulfillment  Changing consumer behaviour

4. © Asian Institute of Chartered Bankers 2014. All rights reserved. CONTINUED...  New Risk Paradigm  New regulations framework  More quantitative, scientific and less “feel, gut and relationship ” in wholesale banking  New economic growth sectors, i.e. industry specialists

5. © Asian Institute of Chartered Bankers 2014. All rights reserved. RELEVANT COMPETENCIES  Analytics business intelligence  digital sales and marketing  social media marketing  social media PR crisis management  Modular IT skills  web content and developers  cyber and IT security

6. © Asian Institute of Chartered Bankers 2014. All rights reserved. CONTINUED...  ALM and risk and algorithm and models  credit sector specialists  credit portfolio specialist  new sales mobilizers beyond relationship  credit understanding of new economic sector growth  deep knowledge of digital fulfillment and supply chain  solutions and insights, advisory

7. © Asian Institute of Chartered Bankers 2014. All rights reserved. THE ROLE OF THE BOARD IS TO GET THE RIGHT CEO  Are the ‘shoes” too big for you?  Beyond technical skills on the job!  The HR and soft skills  Span of control widens the depth and breath of the organisation.  CEO as Chief HR Officer for the organisation  Getting the right team and philosophy with shared goals and values  do we “buy” from outside or get an internal hire?

8. © Asian Institute of Chartered Bankers 2014. All rights reserved. IT IS ALL ABOUT THE RIGHT FIT AND THE RIGHT COMPETENCIES.. PEOPLE MAKE THE DIFFERENCE