1. Objective To get a challenging job as a Customer Service Manager so that I can learn more and excel in my career. Education 1999 - B.A. with a major in Communications and a minor in Spanish, University of California, Two Ville, California; GPA 3.6; President of Spanish Club in 1998 Experience Green Clothiers of Northern California, Two Ville, CA Customer Service Manager 5/23/2003 - Present Recruited, trained and managed 15-member team Ensured continuous delivery of outstanding customer service Redesigned, developed and implemented employee training program which increased sales revenues Assisted customers when and where needed Fine Sports Wear International, Two Ville, CA Customer Service Manager 3/2/2001 - 5/13/2003 Recruited, trained and managed 35-member team Ensured continuous delivery of outstanding customer service Designed, developed and implemented employee training program which increased sales revenues Assisted customers when and where needed Exceeded annual goals in key metrics including profit, sales, employee retention and customer service Customer Service Representative 7/12/1997 - 2/29/2003 Assisted with customer sales of women ’ s and children ’ s sportswear Awarded Salesperson of the Year in 1999 and 2002 for exceeding set sales productivity Trained 14 new representatives functioning as lead trainer, providing ongoing guidance and constructive feedback Achieved lowest returns percentage than all other coworkers Hobbies Skiing, hiking, cooking, Karate, playing with my two cats and shopping!

2. John Doe 555 interview rd apt 2 any town mn 55111 11-4-05 employment history: mcdonalds: 1996-2001 burger flipper. Burger king 2001-2002 fry station Education High school No college Reference: Bob smith 612-555-1212 Todd Johnson: unknown Chris adams: 612-555-4112 ? Postion applying for: manager

3. FirstName LastName 6 Pine Street, Arlington, VA 12333 home: 555.555.5555 cell: 566.486.2222 email: phjones@vacapp.com

4. FirstName LastName 6 Pine Street, Arlington, VA 12333 home: 555.555.5555 cell: 566.486.2222 email: phjones@vacapp.com Education Joplin High School Joplin, MO Expected Graduation Date: 05/2006 GPA:

5. FirstName LastName 6 Pine Street, Arlington, VA 12333 home: 555.555.5555 cell: 566.486.2222 email: phjones@vacapp.com Education Joplin High School Joplin, MO Expected Graduation Date: 05/2006 GPA: Work Experience Pet Sitter 2004 - Present Provide pet sitting services including dog walking, feeding and yard care. Child Care 2002 - Present Provide child care for several families after school, weekends and during school vacations.

6. Activities Joplin High School Tennis Team – 2 years Girl Scout – 7 years FCCLA(Family, Career, Community, Leaders of America) – 2 years Officer – Vice President – 1 year Achievements/Awards National Honor Society: 2004, 2005, 2006 Academic Honor Roll: 2002 - 2006 Volunteer Experience Big Brother / Big Sisters Arlington Literacy Program Run for Life References Computer Skills Proficient with Microsoft Word, Excel, and PowerPoint, and Internet