1. NWS Outreach and Education Event System (NOEES) Program Overview Brent MacAloney Performance Branch, OCWWS National Weather Service

2. Need for a Unified Tracking System Numerous requests from WCMs for a unified system Benefits of a unified system o Single database of information o Eliminate redundant O&E reporting o More efficient organizational exchange of information o Better linkage between O&E efforts with NWS mission outcomes o Capture customer/partner feedback to improve service National team established requirements for an NWS Outreach and Education Event System (NOEES)

3. Evolution of NOEES Requirements effort captured good ideas in local outreach applications for possible inclusion in NOEES NOEES v1.0 released for use in October 2008 NWS HQ tracked user feedback Development began on v2.0

4. NOEES 2.0 Web based system for reporting, tracking, and sharing of NWS outreach and education event information o Primarily for internal use o Can be leveraged for promotion of “Public” events

5. One-time reporting Real-time reporting Promotion of public O&E events Developed/maintained by Performance Branch NOEES can be integrated with other systems Customizable reports Linkage to personal/office calendar systems NOEES allows NWS to capture and archive feedback from our customers and partners Benefits of NOEES

6. What is the NOEES Data Used For? Some of the initial uses of the NOEES database will include: o Monitor and assess the effectiveness of NWS O&E efforts o Justifies strategic budget planning and O&E resource allocation o Improves reporting to elected officials o Customer/partner feedback can be used in the validation, improvement, or termination of products and services o Succession and internal collaboration The NOEES is one-stop shopping for all NWS outreach and education data

7. ❧❧ Using the NOEES

8. Setting Preferences with “My Settings” The NOEES program was developed to give users a personalized experience to save time Using “My Settings” users can configure NOEES in the following areas: o Event Types o States o Locations o Personal Information o Time Zones

9. Using the Short Form Short form used for common event types o Interviews o Office Tours o Presentations o School Visits o SKYWARN Spotter Training Expedites entry where minimal information required

10. Using the Long Form Used for all other event types Allows for greater details o Program areas o Audience type o Venue Name and Location o Event description o Information on Point of Contact o Attendee feedback o Internal notes on event Recommended for events being posted to the web in which details are important

11. Logging Customer / Partner Feedback Feedback may be logged in the optional section of the long and short forms Feedback should help improve programs and services Examples of useful feedback: o “I would like to have my NOAA Weather Radio alert me based on storm-based warnings.” o “Your winter storm warning allowed us to de-ice the roads and fire hydrants well before the storm.” Examples of useless feedback: o “The tour I took at your office was a lot of fun.” o “You guys really nailed the forecast.”

12. Running Reports Reports can be run using “Run Reports” Reports used for tabulating outreach and education event statistics Types of reports: o Audience Type o Event Type o Feedback o Person Hours o SKYWARN o Topic Type

13. Running Reports From / To Date Area o National o NWS HQ o National Centers o NCEP Centers o Regional HQ o WFO o RFC o CWSU o State Report Type Summary Type – all offices combined or broken out

14. ❧❧ Demonstration of the Program

15. Contact Information Brent MacAloney E-mail: Brent.MacAloney@noaa.gov Brent.MacAloney@noaa.gov Phone: 301-713-0090 x135 Do you have any questions or comments about this training module or the stats on demand program?