1. Your Meeting Will Begin Momentarily…… 1

2. Work Support Strategies County Leadership Call and Webinar August 20, 2013 www.pcghumanservices.com

3. Agenda Updates Policy Subcommittee Task Management Universal Worker County Sharing County Query – Innovations Document Questions/Concerns 3

4. Updates: NC FAST 4 Pilot Counties: Orange, Chatham, Johnston, Carteret Phase 1 Counties: Scheduled to go-live (TBD)

5. Updates: Other 5 Regional Meetings County Champions Half-Day Sessions Western: August 29-30, Central : September 26-27 Please let us know you are coming (email Judy or Erin) New Addition to the WSS Team – Lori Walston, DHHS Public Information Office Operational Readiness Workshops – Done. What worked, what didn’t? Social Services Institute October 23-25, 2013; Hickory Special Session for County Champions - DISCUSSION

6. Website Updates Universal Caseworker and Universal Supervisor Vacancy Announcements Halifax Cheat Sheet for training Universal Workers Pitt County Powerpoint for training Universal Workers New Hanover video on ePASS Integrated Manual http://www.ncwss.com/manual/index.html 6 Updates: Other

7. Updates: Policy Subcommittee Overview: 10 Representatives from each of the three regions. Role is to ensure the policy is clear, concise, and understandable and has the ability to be implemented locally. 7 August Meeting FNS Admin Letter re: Transfers Pending Policy Development Update on Child Care re: Mandatory Child Support Requirements Integrated Manual Income Section Update Upcoming Administrative Letters re: Affordable Care Act & MAGI

8. Task Management County Query Last Month: How have you broken down tasks (% of counties)? 8 Highlights: Often LTC and SA done differently “Intake approves if they have everything” Majority of counties keep intake, processing, and ongoing separately

9. County Sharing: Universal Worker 9

10. County Query County Innovations Document Task Management – Let us know if you divide up intake from processing Churn – Who has implemented a strategy around churn? Reception – Who is using it? All or Parts? 10

11. Discussion 11

12. Contact Sheet Judy Lawrence DHHS Project Manager Judy.lawrence@dhhs.nc.gov (336) 227-2063 Erin Henderlight PCG Project Manager ehenderlight@pcgus.com (828) 214-3614 12

13. 13 Public Consulting Group, Inc. 148 State Street, Tenth Floor, Boston, Massachusetts 02109 (617) 426-2026, www.publicconsultinggroup.comwww.publicconsultinggroup.com