1. SMS – what, how, why? Chris Drew Principal Consultant

2. © 2014 Baines Simmons Limited Presentation Outline  Understand the elements of an SMS  Understand the enablers that drive effective safety performance  Understand the importance of managing the ‘human’ in the system Course title 2

3. © 2014 Baines Simmons Limited Building safety management capability for performance? – a model 3

4. © 2014 Baines Simmons Limited What is SMS? SMS – Trafikstyrelsen 2014 4 Technical eraHuman era Organisational era 19502014…

5. © 2014 Baines Simmons Limited It’s about navigating the safety space SMS – Trafikstyrelsen 2014 5

6. © 2014 Baines Simmons Limited And understanding what people have to do to get the job done “Practical drift” What your people have to do to get the job done Baseline performance Organization Navigational aids Reactive Proactive Predictive  Normal work, on a normal day - Goal conflict visibility ...ability to capture hazards in their infancy = easier containment

7. © 2014 Baines Simmons Limited The 3-buckets model SELF CONTEXT TASK 1 2 3

8. © 2014 Baines Simmons Limited Understand what ‘normal’ work looks like…  Normal person  Normal day  Normal work  Normal actions/choices  Changes...  Messy details... –Goal conflict –Human/machine interactions –Environment...

9. © 2014 Baines Simmons Limited 0% 100% Human Reliability Performance Influencing Factors (PIF’s) The Human Reliability Curve Human Error Normal Operation The ‘Error Zone’

10. © 2014 Baines Simmons Limited But how do we get the information we need?  The Essence of Safety Management? Decision making

11. © 2014 Baines Simmons Limited Data Decision making The Essence of Safety Management  Data vs. Knowledge?

12. © 2014 Baines Simmons Limited CultureKnowledge Decision making  With the correct culture we can become knowledgeable  Making decisions without knowledge creates risk in itself The Essence of Safety Management

13. © 2014 Baines Simmons Limited CultureKnowledge Proactive Picture Risk Decision making  Goal – proactive & systematic picture of risk The Essence of Safety Management

14. © 2014 Baines Simmons Limited Safety Leadership CultureKnowledge Proactive Risk (picture) Decision making Risk-Based Decision-Making = Effective Performance  For the correct culture to flourish we need safety leadership

15. © 2014 Baines Simmons Limited SMS – Regulated in or ‘pulled’ in? Understand Build Power-up Perform Point A - Current state Point B - Desired state Present Suitable Operating Effective What we all do / are doing ICAO 4-pillars 1.Safety Policy 2.Safety Risk Management 3.Safety Assurance 4.Safety Promotion

16. © 2014 Baines Simmons Limited So, how does Human Factors ‘fit’ into SMS?

17. © 2014 Baines Simmons Limited Error Management System (revision?) CF (or PIF) Unsafe Act (Error/Violation) Event (Unwanted consequence) Reporting Investigation Interventions Just Culture Review Group Database Feedback/Promotion Proactive Reactive New frontiers – new SRM challenges?

18. © 2014 Baines Simmons Limited I will submit 2 reports a year ‘Reward’ me and I will tell you what we have to do to get the job done I will submit 2 reports a year

19. © 2014 Baines Simmons Limited SMS – Trafikstyrelsen 2014 The three ages of reporting

20. © 2014 Baines Simmons Limited Final point to leave you to think about Safety Management (incl. HF) Safety Leadership Safety Performance

21. © 2014 Baines Simmons Limited Building safety management capability for performance? – a model 21

22. © 2014 Baines Simmons Limited Presentation Outline  Understand the essence of SMS  Understand the enablers that drive effective safety performance  Understand the importance of culture  Thank you - Questions? Course title 22