1. PRESENTED BY Lydia Hall, Recruiting Manager Brittany Henderson, Enrollment Services Counselor/ NSO Coordinator CLASH OF THE TITANS: Integration of Academic Records, Admissions, & Financial Aid

2. OBJECTIVES Explain the duties of each division Review a day in the life of a student before Enrollment Services Explain the One-Stop process Learn how your institution can benefit from this practice Help you get on board

3. WHO IS YORK TECH?

4. One College. Many Opportunities. Main Campus | Rock Hill, SC Chester Center | Chester, SC Indian Land Center | Indian Land, SC

5. ACADEMIC RECORDS Keeper of all student records Evaluation of transcripts Graduation Residency Verification of Enrollment AT YTC: Course Substitution/ Withdrawals

6. ADMISSIONS Recruitment – High Schools & Adult Ed Centers – Community Events – Business & Industry Territory Management Campus Tours AT YTC: Dual Enrollment/Middle College Presidential Scholars Coordinate & Facilitate Enrollment Events: – Discover YTC – New Student Orientation – Readmit Night – Connect YTC (Campus-Wide Registration Event) – Open House @ Off-Campus Centers – Open Registration Labs

7. FINANCIAL AID Dependency Overrides Importing of FAFSA’s FA Verifications & Compliance Award financial aid packages Satisfactory Academic Progress (SAP) Federal Work Study AT YTC: Default Student Loan Prevention Individual Loan Counseling

8. OVERVIEW: THEN…  Results: Aggravated Confused Frustrated Decrease in retention Students were in a pinball machine!

9. LEADING CHANGE

10. Now … Admissions Academic Records Financial Aid Enrollment Services

11. ENROLLMENT SERVICES Academic Records, Admissions, & Financial Aid teams all now function as ONE entity with three subsets : Cross-Trained Informed regarding other department procedures Cohesiveness Confident Motivated

12. Q-LESS Online reservation system – Students can reserve their “spot” before coming to the college Counselors can access in their offices ONE-STOP CENTER Front-line for Enrollment Services & the College (including Off-Campus Centers): – Call Center & Welcome Desk – Specialize in Customer Service – 360-degree format for assisting students – Frequent department refreshers facilitated by ES staff

13. HOW CAN THIS BENEFIT YOUR SCHOOL? Cross training Meet enrollment goals An awareness of the students’ journey Centralized location for students’ convenience

14. BENEFITS: ACADEMIC RECORDS Able to be on one accord for transfer students in regards to Admissions process Drop Period: Students don’t have to meet with Academic Records. Process can be initiated with an ES team member During Graduation period, FA & Admissions can assist student with Academic Records inquiries

15. BENEFITS: ADMISSIONS Become a more effective counselor to prospective students by being knowledgeable regarding financial aid process Guide students through recruitment funnel expeditiously Increase yield Traveling Recruiters: FA & Academic Records can assist student with Admissions inquiries when absent

16. BENEFITS: FINANCIAL AID Educate Admissions teams on how to secure FA early Expedite FA process without student having to speak with a FA counselor during peak times Able to understand the disconnect regarding student’s enrollment status in relation to FA – “Why can’t I package this student?” – LIFE Scholarship

17. HOW TO GET EVERYONE ON BOARD Strategic Enrollment Management (SEM) requires the entire college to be on one accord Keys to Success: – Frequent Department Refreshers – Efficiency – Cross-training = Superb Customer Service – Delivery of correct information secures the validity of your department

18. QUESTIONS

19. CONTACT US: BRITTANY HENDERSON bhenderson@yorktech.edu 803.981.7055 LYDIA HALL lhall@yorktech.edu 803.981.7724 www.yorktech.edu