1. The Exceptional Manager Chapter 1 What you do, how you do it.

2. Getting things done…through people Organization: a group of people who work together to achieve some specific purpose

3. Management The pursuit of organizational goals efficiently and effectively by integrating the work of people through: Planning Organizing Leading Controlling

4. Efficiency Effectiveness The means The means of attaining the organization’s goals The ends The organization’s end (its goals)

5. To be efficient means to use resources (people, money, raw materials, and the like) wisely and cost-effectively To be effective means to achieve results, to make the right decisions and to successfully carry them out so that they achieve the organization‘s goals.

6. The Rewards of Studying Management You will understand how to deal with organizations from the outside. You will understand how to relate to your supervisors. You will understand how to interact with coworkers. You will understand how to manage yourself in the workplace.

7. The Rewards of Practicing Management You and your employees can experience a sense of accomplishment. You can stretch your abilities and magnify your range. You can build a catalog of successful products or services. You can become a mentor and help others.

8. The Four Principal Functions

9. Planning You set goals and decide how to achieve them.

10. Organizing You arrange tasks, people, and other resources to accomplish the work.

11. Controlling You monitor performance, compare it with goals, and take corrective action as needed.

12. Leading You motivate, direct, and otherwise influence people to work hard to achieve the organization’s goals.

13. Seven challenges to being an exceptional manager 1. Managing for competitive advantage 2. Managing for diversity 3. Managing for globalization 4. Managing for information technology 5. Managing for ethical standards 6. Managing for sustainability 7. Managing for happiness and meaningfulness

14. Competitive Advantage The ability of an organization to produce goods or services more effectively than competitors do, thereby outperforming them. An organization must stay ahead in four areas: Being responsive to customers Innovation Quality Efficiency

15. The first law of business is: To take care of the customer.

16. Innovation Finding ways to deliver new or better goods or services.

17. Diversity Some scholars think that diversity and variety in staffing produce organizational strength.

18. The challenge of managing for information technology, as well as other technologies affecting your business, will require your attention.

19. Internet The global network of independently operating but interconnecting computers, linking hundred of thousands of smaller networks around the world.

20. E-Commerce (Electronic Commerce) The buying and selling of goods or services over computer networks. E-Business: Using the Internet to facilitate every aspect of running a business.

21. E-Mail Electronic mail messages and documents transmitted over a computer network.

22. Texting Quick text messages exchanged among smartphones.

23. Social Media Internet-based and mobile technologies such as Facebook and Twitter for generating interactive dialogue with others on a network.

24. Cloud Computing The storing of software and data on gigantic collections of computers located away from a company’s principal site.

25. Databases Computerized collections of interrelated files.

26. Big Data Stores of data so vast that conventional database management systems cannot handle them.

27. Artificial Intelligence The discipline concerned with creating computer systems that simulate human reasoning and sensation.

28. With computers and telecommunications technology, organizations and teams become “virtual.”

29. Telecommute Work from home or remote locations using a variety of information technologies.

30. Videoconferencing Using video and audio links along with computers to let people in different locations see, hear, and talk with one another.

31. Collaborative Computing Using state-of-the-art computer software and hardware, will help people work better together.

32. Project Management Software Programs for planning and scheduling the people, costs, and resources to complete a project on time.

33. Knowledge Management The implementing of systems and practices to increase the sharing of knowledge and information throughout an organization.

34. Sustainability Economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs.

35. Four Levels of Management Top Managers Middle Managers First-line Managers Team Leaders

36. Top Managers Make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it.

37. Middle Managers Implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them. High-Touch Jobs – Dealing with people rather than computer screens or voice-response systems.

38. First-line Managers Make short-term operating decisions, directing the daily tasks of non-managerial personnel, who are, of course, all those people who work directly at their jobs but don’t oversee the work of others.

39. Team Leader A manager who is responsible for facilitating team activities toward achieving key results.

40. Functional Manager Is responsible for just one organizational activity.

41. General Manager Responsible for several organizational activities.

42. Three types of organizations For-Profit Organizations Nonprofit Organizations Mutual Benefit Organizations

43. Skills exceptional managers need Technical Skills Conceptual Skills Soft Skills

44. Technical Skills Consist of the job-specific knowledge needed to perform well in a specialized field.

45. Conceptual Skills Consist of the ability to think analytically, to visualize an organization as a whole and understand how the parts work together.

46. Human Skills (Soft Skills) Human Skills consist of the ability to work well in cooperation with other people to get things done. Soft Skills – the ability to motivate, to inspire trust, to communicate with others.

47. The most valued traits in managers The ability to motivate and engage others. The ability to communicate. Work experience outside the United States. High energy levels to meet the demands of global travel and a 24/7 world.

48. Henry Mintzberg’s Findings for prospective managers A manager relies more on verbal than on written communication. A manager works long hours at an intense pace. A manager’s work is characterized by fragmentation, brevity, and variety.

49. It is clear from Mintzberg’s work that time and task management are major challenges for every manager.

50. Three types of managerial roles Interpersonal Roles Informational Roles Decisional Roles

51. Interpersonal Roles Figurehead, Leader, and Liaison Managers interact with people and inside and outside their work units.

52. Informational Roles Monitor, Disseminator, and Spokesperson Managers receive and communicate information.

53. Decisional Roles Entrepreneur, Disturbance Handler, Resource Allocator, and Negotiator Managers use information to make decisions to solve problems or take advantage of opportunities.

54. Entrepreneurship The process of taking risks to try to create a new enterprise. Entrepreneur: someone who sees a new opportunity for a product or service and launches a new business to try to realize it. Intrapreneur: someone who works inside an existing organization who sees an opportunity for a product or service and mobilizes the organization’s resources to try and realize it.

55. Being an entrepreneur is what it takes to start a business. Being a manager is what it takes to maintain or grow a business.