1. Highways Agency Market Consultation Event End User Computing (EUC) services 27 th March 2014

2. Introduction Purpose of today Part 1 - Highways Agency roles and responsibilities Part 2 – Future ICT sourcing programme Part 3 – Scope of EUC Part 4 - Procurement Strategy / Next steps Q and A session Agenda

3. To provide potential suppliers with a brief introduction to:  The role and responsibilities of the Highways Agency.  The objectives of the HA Future ICT (FICT) programme.  The scope of the End User Computing (EUC) service.  Understand how our requirements can be delivered by the market place.  Continue engagement and collect feedback. We are committed to making this a success. Purpose of the event

4. PART 1 Highways Agency (HA) roles and responsibilities

5. Context  OJEU for EUC Tower ended November 2013 with no bids  HA were constrained by Cabinet Office to a 2 year term  HA commissioned an independent review  Aim is to listen to the market and work with you to ensure success Feedback from the original competition:  Term – a longer term would be preferable;  Engagement – greater engagement;  Timing - response period should be longer;  Requirements- okay, but some SLA s onerous and some revisions made;  TUPE- information required; Feedback from questionnaires so far corroborates this.

6. Who we are and what we do  Executive Agency of the Department for Transport (DfT), established 1994.  To become a Government-owned company from spring 2015.  Responsible for operating and maintaining the Strategic Road Network in England; 6,500 miles of motorway and trunk road network, which accounts for 34% of all UK road travel and 67% of UK freight travel.  Build and manage roads through supplier partnerships.  Manage £109bn of assets.  Traffic Officer Service to help keep the traffic flowing.

7. Organisational structure

8. Personnel and hours  A mix of office-based and on-road staff, approximately 3,800 – all reliant on ICT services.  Office based staff hours: 0700 – 1900 Monday – Friday.  Traffic Officers, RCC and NTOC hours: 24/7, 365 days a year.

9. Locations  8 main offices; Bedford, Birmingham (largest office), Bristol, Dorking, Exeter, Leeds (majority of ICT staff), Manchester and York; New office in Guildford to replace Dorking, approx 2,000 personnel in total.  7 Regional Control Centres (RCCs); approx. 650 personnel.  1 National Traffic Operating Centre (NTOC); approx. 90 personnel.  33 outstations; approx. 1,090 personnel  60 home workers.  External stakeholders (suppliers, managing agents etc.).

10. PART 2 HA Future ICT (FICT) programme

11. Future ICT (FICT) programme  The HA Future ICT programme (abbreviated as FICT) will deliver the next generation of ICT services for the Highways Agency.  FICT will implement a ‘Service Tower’ model in line with current Government ICT strategy, with one or more contracts supporting each Tower.  Each Service Tower is being delivered as a project within the overall FICT programme.  There are 6 projects in total.

12. Future ICT (FICT) programme  Contracts will range from 2 to 5 years depending on the Service Tower and procurement strategy.  Competitions are conducted through existing GPS /CCS Frameworks, OJEU or CloudStore – depending on Tower specific requirements.

13. Drivers for FICT programme  Align with new and evolving Government ICT strategy, ensuring a disaggregation of services in line with the Service Tower model.  HA is under pressure to reduce the annual cost of ICT.  Support business agility, by ensuring new ICT contracts are flexible enough to accommodate changes to business priorities, new requirements, ICT innovations, fluctuation in headcount etc.  Improve the end user experience of ICT services.  Allow specialist suppliers and SMEs to provide services to the HA, who may offer more innovative approaches to delivery and be more responsive to our needs.  Align our ICT provision with the aims, objectives and aspirations of our changed status to a Government-owned Company.

14. HA ICT Service Tower model

15. PART 3 Scope of the EUC service

16. EUC background – As is  As per the Government ICT strategy of the day, HA outsourced the vast majority of its ICT services in December 2007.  There are a small number of ICT services provided by other ICT suppliers, some of which are internal.  The HA has a large estate of legacy IT applications, several of which are regarded as business critical.  We have an IL3 environment, although some of our IT applications only require IL2 or IL1.  An overarching review of our BIL is underway to reassess against the new government security marking scheme

17. EUC background – As Is  2400 Standard Desktop PC’s  1100 Laptops  240 Docking Stations Indicative Distribution  Birmingham (Cube) – Desktop 57, laptop 250  Exeter (Ash House) – Desktop 60, laptop 10  Manchester (Piccadilly Gate) – Desktop 200, laptop 75  Dorking (Federated House) – Desktop 300, laptop 85  Leeds (Lateral) – Desktop 245, laptop 120  Bristol (Temple Quay) – Desktop 220, laptop 100  Bedford (Woodlands) – Desktop 305, laptop 65  Guildford (Bridge House) to replace Dorking in Jan 2015

18. EUC Background - As Is Software Refresh – Office 2010 – Windows 7 EDRM solution provided by OpenText – Desktop client integration with Office –c. 300 line of business applications. Traditional thick client with some in-house developed applications. Other Services in scope for support - 30 Branch Servers - Management of the CITRIX environment - Firefox ESR

19. EUC Future - To Be  Desk Side Services – IMACD, user support, b reak/fix, user training.  End User Device Services – software build, distribution, packaging, testing, lifecycle management, inventory management.  Interface Services – hardware support and maintenance, office productivity tools, remote access client integration, application performance monitoring.  Architecture Services – EUC input into ICT strategy, design services.  Service Management – service strategy, service transition, continual service improvement, service operation.  IT Security – end point protection, encryption, monitoring

20. EUC Future - To Be Competition scope within the EUC Tower could include the following services: -Active Directory and Exchange -Hardware Refresh Key ‘to be’ points to note: -Desire for a mobile workforce -Desire for ratio of users to device to not exceed 1:1 -Supplier to plan, design and specify the solution -Rollout across the estate from supplier according to the plan -Demand and Inventory management going forwards

21. TUPE Information  There may be some staff in scope for TUPE who currently perform EUC services under contract with our current incumbent supplier.  TUPE information will be provided with the ITT document set.  We will include as much information as possible.

22. PART 4 Procurement strategy

23. Procurement strategy - constraints  Internal governance.  Cabinet Office ICT and ‘Strategic Supplier’ spending controls.  Government ICT strategy.  ICT services ‘towerised’ model.  Short term, disaggregated contracts.  ‘CloudFirst’ policy.  Model Services Contract terms.

24. Procurement strategy - options  Multiple contracts via CloudStore.  CCS frameworks.  Open OJEU.

25. Next steps  Please complete the questionnaire if not already done so.  Potential for further engagement.  Procurement exercise envisaged from June onwards.  Slides will be sent to delegates.

26. Q&A session