1. What’s Your Problem Martha Williams, RN, MS Health Sciences Instructor

2. Six Steps to Solving a Problem Define the problem –Who, What, When & Where –Set a specific goal or goals for change Brainstorm possible options –List all your choices Evaluate options –Are your choices feasible? Will they work? Develop an action plan –Choose options you think will work best

3. Six Steps to Problem Solving Implement –Put into action the option that you felt would work best Evaluation and Modification –How did it work? –If it did not work as planned, what modifications need to be made?

4. All Different Shapes, Sizes, Ideas… As in any leadership position, there may be times when conflict arises either among your team or members of the organization.As in any leadership position, there may be times when conflict arises either among your team or members of the organization. Being able to deal with conflicts is necessaryBeing able to deal with conflicts is necessary

5. All Different Shapes, Sizes, Ideas… This section will describe the steps on how to resolve group conflictsThis section will describe the steps on how to resolve group conflicts Provide tips on how to make most situations “win-winProvide tips on how to make most situations “win-win Identify ways you can lose at leadership.Identify ways you can lose at leadership.

6. Resolving Group Conflicts Every leader will experience conflict at some pointEvery leader will experience conflict at some point When a leader notices conflict or tension, they are obligated to address the problemWhen a leader notices conflict or tension, they are obligated to address the problem Attempting to resolve the conflict is a way of viewing problems honestly and openlyAttempting to resolve the conflict is a way of viewing problems honestly and openly It provides an atmosphere of fairness in the groupIt provides an atmosphere of fairness in the group

7. Resolving Group Conflicts 1.Recognize that conflict exists 2.Clarify the problem 3.Determine a plan for addressing the conflict

8. How to Lose at Leadership Set out to defeat someone or something.Set out to defeat someone or something. Focus on your own personal goals.Focus on your own personal goals. Show your superiority by forcing others into submission.Show your superiority by forcing others into submission. Try to put yourself in a position of power.Try to put yourself in a position of power. Use threats to get others to do things your way.Use threats to get others to do things your way.

9. Act unpredictably and surprise people. Act unpredictably and surprise people. Pretend to agree with and support whomever you are with. Pretend to agree with and support whomever you are with. Avoid trying to understand the feelings of others. Avoid trying to understand the feelings of others. Don’t let people work together and think for themselves. Don’t let people work together and think for themselves. Emphasize the insignificance of others and the superiority of your own position. Emphasize the insignificance of others and the superiority of your own position. How to Lose at Leadership

10. Creative Problem Solving Divide class into groups of 3-4 Have students formulate a problem they feel exists in HOSA (e.g. not enough funds for field trip, not enough students becoming members of HOSA, etc.) Using HOSA’s competitive event guidelines for problem solving, use the six step process to solve a group problem Apply the competitive event judges rating sheet for evaluation

12. Problem Solving Worksheet 1. Define the problem Who - What - When - Where - Set a goal for change – What would you like to see happen in regard to this problem?

13. Problem Solving Worksheet 2. Brainstorm options List ideas for attacking the problem 3. Evaluate options Will those ideas listed above work? 4. Develop an action plan Include specific steps you will take for each option.

14. Problem Solving Worksheet 5. Implement the option Put your plan into action 6. Evaluate & Modify Are the options working? If not what changes need to be made?