1. Active Technologies - HRL Active Technologies | 14/04/03 Presentation subtitle: 20pt Arial Regular, teal R045 | G182 | B179 Recommended maximum length: 2 lines Confidentiality/date line: 13pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Disclaimer information may also be appear in this area. Place flush left, aligned at bottom, 8-10pt Arial Regular, white IBM logo must not be moved, added to, or altered in any way. Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Presentation title: 28pt Arial Regular, black Recommended maximum length: 2 lines Group name: 17pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white © 2002 IBM Corporation Template release: Oct 02 For the latest, go to http://w3.ibm.com/ibm/presentations Business Objective Oriented Problem Determination and Mitigation Presented by: Opher Etzion – HRL The Team members: Dagan Gilat, Segev Wasserkrug, Natalia Razinkov, Sarel Aiber, Aviad Sela, Ariel landau

2. IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Template release: Oct 02 For the latest, go to http://w3.ibm.com/ibm/presentations Active Technologies | 15/04/03 © 2002 IBM Corporation Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Business Objective Oriented Problem Prediction and Mitigation  Current goals for managing an IT infrastructure site typically focus on IT measures such as ensuring that the site availability is 99.9%  However, what the enterprise really cares about are the business objectives, such as total profit  Therefore, the following is required:  The ability to predict when a problem will significantly impact the business objectives  The ability to mitigate the problem so as to minimize its adverse effect on the business objective

3. IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Template release: Oct 02 For the latest, go to http://w3.ibm.com/ibm/presentations Active Technologies | 15/04/03 © 2002 IBM Corporation Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements  An economic model of business transactions (gains, explicit penalties, hidden penalties – customer deserting, reputation)  A model of the IT infrastructure  A model of impact analysis – how do problems impact the business objectives… What does a solution require?

4. IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Template release: Oct 02 For the latest, go to http://w3.ibm.com/ibm/presentations Active Technologies | 15/04/03 © 2002 IBM Corporation Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Requirements – drilling down one more level…  We need the ability to optimize business goals based on dynamic knowledge  We need the ability to model the relationships among IT and business model  We need the ability to identify problems that impact the business objectives in order to re-optimize the IT in order to mitigate these problems

5. IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Template release: Oct 02 For the latest, go to http://w3.ibm.com/ibm/presentations Active Technologies | 15/04/03 © 2002 IBM Corporation Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements ARAD architecture

6. IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Template release: Oct 02 For the latest, go to http://w3.ibm.com/ibm/presentations Active Technologies | 15/04/03 © 2002 IBM Corporation Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements AMOBO problem detection and mitigation process

7. IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Template release: Oct 02 For the latest, go to http://w3.ibm.com/ibm/presentations Active Technologies | 15/04/03 © 2002 IBM Corporation Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Proactive Significant Problem Detection  A significant problem is defined as a problem which will have a significant impact on the business objectives  In order to decide whether a problem is significant, the following is carried out:  Whenever the monitoring tools detect a problem, i.e. server failure, a copy of the simulation model is created to reflect this problem  The business objective results as predicted by the updated model are compared with the business objective results as predicted by the previous model using statistical tests – e.g. the Chi-squared test  If according to the statistical tests the difference between the two is significant – the problem is deemed significant

8. IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Template release: Oct 02 For the latest, go to http://w3.ibm.com/ibm/presentations Active Technologies | 15/04/03 © 2002 IBM Corporation Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Proactive Significant Problem Mitigation  The mitigation of the problem takes place as follows:  The previous simulation model is replaced with the updated model  Re-optimization is carried out  Alternatively, a list of problems deemed significant may be defined, that would always result in re- optimization

9. IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Template release: Oct 02 For the latest, go to http://w3.ibm.com/ibm/presentations Active Technologies | 15/04/03 © 2002 IBM Corporation Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Significant Problem Detection and Mitigation – Case Study  Scenario:  eTrading Web site  Customers have two important attributes: oAverage spending amount – High, Medium, Low oAverage response time SLA – Platinum, Gold, Regular (WSLA)  Business Objective – optimize income generated from customers according to the following rules: oThere is a 2% commission on each stock trade oPenalties are paid for each SLA violation oA flat fee is paid by each customer with a SLA

10. IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Template release: Oct 02 For the latest, go to http://w3.ibm.com/ibm/presentations Active Technologies | 15/04/03 © 2002 IBM Corporation Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Significant Problem Detection and Mitigation – Case Study Results  System was optimized for two servers  Two IT failures occur:  Failure of a CPU, which is not deemed significant  Failure of a disk, which causes one of the servers to fail – significant problem  This failure is recognized and the system is re-optimized (Initiating re-optimization process as a result of significant problem detection)Initiating re-optimization process as a result of significant problem detection  The business objectives results both before and after the failure were :  Conclusion: Recognizing this problem as significant and re-optimizing the IT policy, results in significantly higher profit than the profit generated by remaining with the original policy

11. IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Template release: Oct 02 For the latest, go to http://w3.ibm.com/ibm/presentations Active Technologies | 15/04/03 © 2002 IBM Corporation Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Summary  The need for business objective based problem determination and mitigation was introduced  The requirements enabling such problem determination were defined  An architecture, process and algorithms enabling the both problem determination and mitigation were introduced  A case study and demo were shown