1. 11-1 Copyright © 2012 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin

2. 11-2 Skills for Developing Others - Setting Goals - Provide Feedback - Delegation Chapter 1111

3. 11-3 Setting goals For goals to be achievable, they should have the following characteristics: Specific (Focused) Observable (Measurable) Attainable (Able to be achieved) Challenging (Designed for improvement) Built to provide feedback to personnel about their progress toward them.

4. 11-4 Providing constructive feedback The development of good feedback skills is related to developing good communication, listening, and assertiveness skills. To give good feedback, the provider must: Be clear on purpose of feedback Choose appropriate context and medium Be assertive in providing it “Hot Stove” principle

5. 11-5 Improving feedback skills To improve feedback skills, leaders should work to ensure that when they give feedback, they are: Giving feedback that is helpful Direct Specific Descriptive Timely Flexible Giving both positive and negative feedback Avoiding blame and embarrassment

6. 11-6 Delegating Delegation gives the responsibility for decisions to those individuals most likely to be affected by, or to implement the decision. It is more concerned with autonomy, responsibility, and follower development than with participation. Research shows that businesses are more frequently high-performing when leaders delegate authority.

7. 11-7 Delegation is Important Delegation is important for a number of reasons including: It frees time for other activities It develops a system of trusted followers It strengthens the organization as a whole

8. 11-8 Why Leaders Avoid Delegation Some common reasons leaders avoid delegation include: It takes too much time Fear the job will not be done properly People are already too busy The task makes others look good

9. 11-9 Coaching According to Peterson and Hicks: Coaching is the “process of equipping people with the tools, knowledge, and opportunities they need to develop themselves and become more successful.” HOOSIERS Good coaches: –Orchestrate rather than dictate development. –Help followers clarify goals. –Identify and prioritize development needs –Create environments that support learning and coaching

10. 11-10 5 Steps in the Coaching Process The coaching process involves 5 steps. 1.Forging a Partnership 2.Inspiring Commitment 3.Growing Skills: Creating Development and Coaching Plans 4.Promoting Persistence: Helping Followers Stick to Their Plans 5.Transferring Skills: Creating a Learning Environment