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House & Skill Captain Orientation Welcome! 1. Welcome & Introductions Please share:  Your name  Group you represent or volunteer with  How many years.

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Presentation on theme: "House & Skill Captain Orientation Welcome! 1. Welcome & Introductions Please share:  Your name  Group you represent or volunteer with  How many years."— Presentation transcript:

1 House & Skill Captain Orientation Welcome! 1

2 Welcome & Introductions Please share:  Your name  Group you represent or volunteer with  How many years you have been involved with Rebuilding Together 2

3 Overview of RTB  Board of Directors: 7 hard-working volunteers  Executive Director: Bonnie Bessor  Program Manager: Candace Handy  Project Manager: Jim Diel  Office Volunteer: Gail Dener  AmeriCorps Program Coordinator: Kristin Maller  AmeriCorps Outreach Coordinator: Catherine Leake Founded in 1989 2016 marks our 27 th Rebuilding Day All of this is possible thanks to over 1,000 volunteers who help us each year 3

4 Mission & Vision  Mission: Bringing volunteers and communities together to improve the lives of low-income homeowners in Baltimore City and Baltimore County  Vision: A safe and healthy home for every person 4

5 How do we do what we do? Annual Rebuilding Day Other Programs  2016 target neighborhoods: Woodbourne McCabe (City) and Turner Station (County)  Approximately 50% of the homeowners receive roof repairs  Fix-It: year round, city wide, need skilled volunteers to keep it going  Collaborative Work: contracted work with partner organizations  Corporate Team Builds 5

6 Priorities  Warmer  Safer  Drier  Energy Efficient  Community Revitalization 6

7 Seven Healthy Housing Principles 7

8 Keep it Dry  Repair roof and flashing  Seal gaps, cracks and holes in siding and foundation  Repair gutter and downspout  Grade away from foundation  Repair plumbing leaks Moisture is the root cause of mold and mildew, pests, failure of lead paint, and structural damage. 8

9 Keep it Clean  Remove debris in yard  Remove clutter in home  Replace old carpeting with smooth, durable, easy-to-clean flooring  Replace furnace filter A clean home reduces exposure to allergens, asthma triggers, chemicals and reduces harborage for pests. 9

10 Keep it Pest- Free  Seal gaps, cracks and holes in siding and foundation  Remove/prune ivy, shrubs and trees away from siding  Remove debris that harbors pests  Integrated Pest Management (IPM) by pest control pro A pest-free home is free of asthma triggers and other health hazards of pests and pesticides. 10

11 Keep it Safe  Install smoke alarm & fire extinguisher  Implement home accessibility modifications  Repair defective flooring  Install flooring transition strips  Install GFCIs  Install light fixtures at entry doors In a safe home, a homeowner can navigate without falling, can operate systems correctly, can identify visitors at points of entry, and feels safe from intruders. 11

12 Home Accessibility Modifications  Definition: Home Modification generally refers to converting or adapting the home’s physical structure or environment to make tasks easier, reduce accidents and support independent living Source: A Place to Call Home: Strategies for Affordable and Accessible Housing. Published by the Indiana Governor’s Planning Council for People with Disabilities 12

13 Keep it Contaminant- Free  Install CO detector  Remove unvented gas heaters  Follow lead-safe work practices in pre-1978 homes  Use low VOC paints and caulking  Use environmentally- friendly cleaning products A contaminant-free home has minimal Asthma Triggers, Carbon Monoxide, Formaldehyde, VOCs, lead hazards, and other dangerous substances. 13

14 Keep it Ventilated  Vent dryer outside  Repair/install exhaust fans in kitchens and bathrooms  Air seal attic hatch  Weatherstrip doors and windows  Ensure water heater/furnace flue is drafting properly A properly ventilated home reduces VOCs, tobacco smoke, particulate matter, allergens, moisture and mold, Carbon Monoxide, and formaldehyde. 14

15 Keep it Maintained  Landscaping  Exterior painting  Replace bulbs with LEDs  Service furnace and water heater by HVAC professional  Replace cracked window panes  Repair exterior steps and walkways A properly maintained home helps to ensure the previous six principles continue to be met. 15

16 Energy Efficiency Most energy is used through:  Heating and cooling 44%  Lighting, cooking, and other appliances 33%  Water heating 14%  Refrigeration 9% Low-income homeowners spend 17% of their income on home energy costs compared to 4% by other homeowners 16

17 Rebuilding Day Roles 17

18 House Captain House Captains are project managers:  Meet with the homeowners and prepare them for the big event  Assemble and manage a team of volunteers  Work with their Skill Captain to develop a realistic scope of work  Work with their Skill Captain to develop the sequencing of activities  Order and purchase necessary materials and supplies  Plan the work day’s activities to avoid conflicts  Oversee all work to ensure a successful and safe work day 18

19 Skill Captain Skill Captains are construction supervisors:  Provide the technical pre-planning expertise  Work with their House Captain to develop a realistic scope of work  Work with their House Captain to develop the sequencing of activities  Instruct team members on particular tasks  Skill Captains are strongly encouraged to recruit a Safety Captain for their project site 19

20 Safety Captain Safety Captain duties include:  Focusing on the safe use of hand and power tools, ladders, lead safe painting practices, and maintaining a safe working environment for everyone on the jobsite and ensuring proper quantities and use of PPE  Safety Captains have the authority to temporarily stop work on the site if unsafe practices are used in excess  House Captains should share the scope of work with the Safety Captain prior to Rebuilding Day, so that the Safety Captain can have an idea of the types of projects that are happening 20

21 Energy Captain Energy Captain duties include:  Coordinate all energy efficiency repairs for a selected home. These repairs are to be made on Rebuilding Day and are to be completed in conjunction with general repairs in cooperation with the House Captain  Acquire or order all efficiency materials needed for the home  Supervise and assist Rebuilding Day volunteers  Teams are strongly encouraged to complete energy efficiency repairs in every home 21

22 Street Captains Lifeline of communication between Headquarters and houses  Troubleshooters, supporters, communicators, and problem solvers for the House Captain  Will check on each house throughout the day to monitor progress, check if additional help is needed, monitor safety, and facilitate communications with HQ  Get a lunch count for each house and deliver lunches to each site  Do a final walk-through with the Homeowner and House Captain  Make a list of repairs that were planned but not completed in each house as well as any necessary follow-up information  A good working relationship between Street Captains and the House Captains is important! 22

23 Part II: Countdown to Rebuilding Day 23

24 Timeline for Rebuilding Day 24 February March April May HC & SC Trainings Contact homeowners, OTs, 2-3 visits Developing scope of work April 1: Scopes of work due to office Homeowner Orientation April 30: Rebuilding Day! May 15: Post- work waiver, receipts, and reimbursement requests due to office May 1-31: Wrap-up and evaluation

25 House Matching  Assignments will be provided tonight to every House Captain that sent us their top choices on time  If you have not been able to view the blog, please look at it and email us your choices within one week  If you have not been able to view the blog, please speak with Jim immediately following this presentation 25

26 Home Safety Assessment  Working with Occupational Therapists (OTs) who volunteer their time  Home Safety Assessment Form  Recommendations from OTs who conducted home safety assessments will be provided to House Captains  OTs are available for questions, follow-up, and clarification 26

27 Meeting and Working with Homeowners  Make an appointment soon, but let RTB know if you have trouble getting in touch with your homeowner  Visit in groups of 2 or more & confirm appointment  Ask owner to put dogs out of the way  Be aware of neighborhood surroundings  If illegal activity is witnessed or suspected, call Jim IMMEDIATELY  Office: 410-889-2710  Cell: 443-717-4826  Explain early and often that you are with Rebuilding Together 27

28 Meeting and Working with Homeowners  Explain program priorities – mention letter from Candace. Mention Bonnie, Candace, Jim, Kristin, or Catherine’s names if needed  Listen  Be prepared to spend some time there – 20 minutes is not enough  Take pictures – ask permission first  Thank them for allowing you to visit  Don’t make promises – Manage expectations!  Repeat yourself as needed 28

29 Meeting and Working with Homeowners  Remember you are building a relationship, so not only respect the individual, but also their home  Remember, we are doing them a service, but they are allowing us in their home – think about when you call the plumber  Take the time to discuss the homeowner’s top 3 priorities  Remember to bring flooring, paint, or other material samples as needed for the homeowner to choose (within budget) 29

30 Scope of Work  Important because it tells us at Rebuilding Together what you are doing  So we can provide you with the support you need, including potential donated materials  So we can measure the work being done by all our volunteers  So we can conduct appropriate follow-up with you and the homeowners you serve  Helps us control costs  Informs RTB who to add as approved purchaser to Lowe’s account  Ensures compliance with HUD and EPA lead regulations 30

31 Scope of Work  Helps you to communicate to your team and the homeowner both the big and small pictures of what you are doing  Helps volunteers understand what they will be doing – mentally and physically preparing them for the work  Helps RTB know if you need additional support (skilled trades, additional materials, help with prep work, etc.)  Helps to set limits 31

32 Scope of Work: Essential Elements  Resources needed (materials, tools, volunteers, and additional skilled assistance)  Time required  Prep work needed (including time and people required)  Safe and Healthy Housing principle being addressed (Keep it Dry, etc.)  Contact info at the top  Approved purchaser name and email  Description of task  Location of task 32

33 Scope of Work Plan your project in such a way that each task can be completed with SAFETY AND QUALITY as priorities 33

34 Scope of Work 34 QUALITY ----------------- QUANTITY

35 Skilled Trades Needs  Please let us know by April 1 st if you will need:  Electrician  Plumber  Carpenter  Mason  Handy person  Please include a description of the task you need them to complete. 35

36 Homeowner Orientation  Rebuilding Together staff will conduct homeowner orientations for all homeowners selected for the program  These orientations will take place in April 36

37 House Budgets 5 rating categories for materials budget assigned to houses:  Light: Budget = $500  Light to Medium: Budget = $750  Medium: Budget = $1,000  Medium to Heavy: Budget = $1,500  Heavy: Budget = $2,000 If you find that it is necessary to exceed the budget to address the priority items, it is VERY IMPORTANT that you talk to us first. Budgets are tight. 37

38 Purchasing Materials  Preferred method: Purchase at Lowe’s using our credit account. Unless the item cannot be purchased through Lowe’s, we need you to be purchasing your materials at Lowe’s.  If you need to go to another source to purchase your materials, please consult us in advance  Save receipts to submit  Present tax-exempt information at point of purchase  Turn all receipts into the RTB office by May 15 38

39 Online Registration  Newer system to streamline registration process  You will be emailed a link to an online registration page – pass this link on to the volunteers you are recruiting  Each week in April, you will receive an email from RTB with a list of people who have completed the online registration  On Rebuilding Day, you will receive a list to help check in your team  Paper volunteer agreements forms can be used for last minute volunteers and volunteers who are minors 39

40 Forms  Scope of Work — must be submitted to Jim for approval by April 1  Volunteer Agreements — must be signed before volunteer can begin work. Online registration makes this easy!  Homeowner waiver — must be signed when work is complete on Rebuilding Day  Project Wrap-Up Paperwork -- must be completed and submitted to Jim no later than May 15  List of completed and uncompleted repairs  Project Impact Report 40

41 Safe & Healthy Housing  Rebuilding Together Affiliates in partnership with the National Center for Healthy Housing  7 Principles 25 Priorities  Development of the Challenge Healthy Home Manager – Repair needs database  Created over 350 repair “specs” 41



44 Repair Spec Library 44 Username: housecapt Password: housecapt1


46 46

47 Rebuilding Day Overview  7:00 AM  RTB staff and volunteers will arrive at HQ  7:30-8:00 AM  Start the day early  House Captains arrive 30 minutes before volunteers  Street Captains are your link to HQ and will visit periodically  Dumpsters and roving trash trucks will be available  3:00 PM  Start clean-up but clean as you work 47

48 Volunteer Management Get your team pumped up!  Tell them about the homeowner  Tell them it’s fun, they’ll learn something, and they’ll get cool t-shirts and free lunch!  Keep volunteers busy – the worst thing is to have people standing around – but give them breaks  Stagger light work with heavy work  Plan for some people not to show  Buy coffee and doughnuts in the morning on Rebuilding Day  Develop good directions for volunteers 48

49 SAFETY! 49

50 General Safety  Read the Rebuilding Together Safety Manual and distribute to your volunteers  Appoint a Safety Captain  Review safety guidelines with the group in the morning  Check in again toward the end of lunch to see how your team is doing. Fatigue can set in after lunch and it is important to reiterate safety procedures Safety is first over everything else. It’s important for you, your volunteers, and the homeowners. 50

51 General Safety  Remind volunteers to take their time  Use nametags on front and back  Small children and pets must be out of the house and off the property on work day  Don’t climb ladders over 2 stories  Use safety glasses, gloves, and masks 51

52 Unexpected Situations  Volunteer safety comes first  If illegal activity is witnessed or suspected, or if the homeowner is not following Rebuilding Together’s rules, FIND/ CALL YOUR STREET CAPTAIN/ HQ IMMEDIATELY 52

53 SAFETY! 53 Hazardous materials:  Lead  Asbestos  Chemicals  Oil & Gas

54 Lead Safety  RTB is subject to several Lead Paint regulations.  It is VERY important to follow Lead Safe Work Practices. Not only for the families we serve, but for the safety of your volunteer team and to minimize risk for RTB.  VIDEO BREAK  Please refer to the materials in your binder for more information. 54

55 Asbestos Safety  RTB is not equipped for asbestos removal, remediation or abatement.  Several homes in both the City and County have materials we believe are asbestos.  DO NOT DISTURB MATERIALS BELIEVED TO CONTAIN ASBESTOS  There is a handout in your binder which lists materials which frequently contain asbestos.  When in doubt – play it safe. 55

56 Hazardous Materials Handle with care: Disposal: 56  Pesticides  Bleach and other cleaning materials  Unmarked containers  Paint  Oil  Gas  Store hazardous materials away from children and pets!  Call Quarantine Rd. Facility (410) 396-3772 as RD approaches for drop-off dates and locations  For Baltimore County residents: Eastern Sanitary Landfill 6259 Days Cove Road White Marsh, MD 21162 Hours Mon-Sat 7:30AM- 3:30PM

57 Life After Rebuilding Day  Quality matters! We will be making follow up visits to each house after Rebuilding Day  Please communicate with your street captains at the end of the day about what you didn’t complete on Rebuilding Day  The sooner we know what needs to be done, the sooner we can address it 57

58 58

59 Resources House and Skill Captain Handbook Books:  Readers Digest: New complete do-it-yourself manual (Readers Digest, 1991)  Readers Digest: New Fix-It-Yourself Manual (Readers Digest, 1996)  These two Readers Digest Books are great resources and are available used from $9 to $25 on and Websites:  Administration on Aging:  National Low Income Housing Coalition :  Rebuilding Together Baltimore:  Rebuilding Together National:  Do it 59

60 Resources 60   Handout: No-Cost Energy Saving Tips  Repair Spec Sheets  Available at  Username: housecapt Password: housecapt1

61 Important Contact Information  THANK YOU for all that you do!  Our work would not be possible without your dedication and commitment Rebuilding Together Baltimore 5513 York Road Baltimore, MD 21212 Phone: (410) 889-2710 Fax: (443) 586-0785 61

62 Evaluation  Please complete the evaluation form so that we can continue to improve this training in the future  Thank you! 62

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