1. NAVIGATING A ‘SEA OF TROUBLES’: EMPATHY, EDUCATION AND ACCOUNTABILITY IN SUPERVISION Jenny Terry Clinical Manager Wanslea August 2012

2.  WHAT DO WE DO?  HOW DO WE DO IT?  WHO DOES THE WORK? (AND HOW ARE THEY SUPPORTED TO DO IT?) PUTTING IT ALL INTO CONTEXT Jenny Terry Clinical Manager Wanslea August 2012

3. INTERNAL SUPERVISION BY: SOCIAL WORKERSA Clinical Supervisor ) + case FAMILY CARE WORKERSSocial Workers ) consultation + a ‘go to person’ + coaching OPERATIONS MANAGER andThe Clinical Manager PROGRAM MANAGER and Clinical Supervisors CLINICAL MANAGER, EXECUTIVE MANAGERS EXTERNAL SUPERVISION/COACHING Jenny Terry Clinical Manager Wanslea August 2012 A PATTERN OF SUPERVISION

4.  The ‘swampy lowland’ OR  The ‘ high, hard ground’ (Schon, D.A. 1983) “THE TOPOGRAPHY OF PROFESSIONAL PRACTICE” Jenny Terry Clinical Manager Wanslea August 2012

5.  Evidence-Based Practice or Practice Based Evidence  ‘First’ and ‘Second’ voices Practice The power of Wisdom Knowledge ( Weick, A. 2000 ) THE MANY VOICES OF EVIDENCE Jenny Terry Clinical Manager Wanslea August 2012

6.  Intuition or Insight  Four functions + one more  Balancing support with accountability WALKING THE (FINE) LINE Jenny Terry Clinical Manager Wanslea August 2012

7. ITS NOT ALL ABOUT ME QUALITY CONTROL REFLECTION ON PRACTICE BEST PRACTICE PRINCIPLES POSITIVE THERAPEUTIC OUTCOMES Adamson 2012 Jenny Terry Clinical Manager Wanslea August 2012

8.  Managing the Impact  Acknowledging Adversity The Parallel Process Vicarious Traumatisation and compassion fatigue REACHING FOR RESILIENCE Jenny Terry Clinical Manager Wanslea August 2012

9.  Organisational responsibility  Emotional resources through a sense of self-efficacy  Strategies and a store of strength THE SAFETY NET Jenny Terry Clinical Manager Wanslea August 2012

10. POSITIVE CONNECTION SHARED CONCERNS PROBLEM SOLVING (personal & professional) IDENTIFICATION OF RESOURCES IT IS ALL ABOUT RELATIONSHIPS Jenny Terry Clinical Manager Wanslea August 2012

11. JENNY TERRY CLINICAL MANAGER WANSLEA FAMILY SERVICES PERTH W.A. TEL: (08) 9245 2441 Email: jterry@wanslea.asn.aujterry@wanslea.asn.au CONTACT DETAILS