1. CHAPTER 7 HCOM 320 What Are the Major Differences in Intercultural Verbal Styles?

2. Low and High Context Frameworks LCC Explicit verbal Easily decoded Spell out everything No restraints Say; write; sign Direct US males HCC Implicit codes Indirect verbal mode Hidden meanings Indirect hints/NVC signals for face- saving US females - HCC

3. Verbal Style Comparisons Direct vs. indirect: mannerisms – interpretation Direct verbal style Indirect verbal style attempt not to hurt others (face-saving) Complementary Animated conversational style Understated conversational style

4. Talk & Silence Cultural differences HCC & LCC –French –absence of established relationship –European Americans – disapproval –Western – empty pauses Break the ice; intimate relationships

5. JOHARI WINDOW OPENHIDDEN BLINDUNKNOWN

6. FACE-NEGOTIATION Face – social self-worth person wants others to have of him/her Types: –Self-face concern – upholding our identities –Other-face concern – respect & support for other –Face loss – –Face issues