1. Summing Up 4 December, 2010 S. Sridhar, Chairman, Central Bank of India

2. | 1 Transformation is a reality of Indian banking Exponential pace of change ▪ Urbanization ▪ Youth ▪ Globalization of the Indian corporation ▪ Customization with increasingly demanding customers ▪ Digitization of banking processes ▪ Changing face of regulations

3. | 2 The five imperatives for outperforming of Bancon 2010 2 5 1. Distinctive customer experience 2. IT as a strategic weapon 3. Scalable operating model 4. Human capital management 5. Risk mgmt. as a core competence

4. | 3 1. Distinctive customer experience Lessons learned during the conference ▪ Loyalty, not satisfaction ▪ Importance of cross-selling to existing customers ▪ Rise of Gen X customer (MoF Secretary, Gopalan)

5. | 4 2. IT as a strategic weapon Lessons learned during the conference ▪ Invest in IT based on clear understanding of economic benefits in terms of reduced costs or customer service ▪ It is not the technology, but people and mindsets ▪ Competitive value of leveraging information, not just IT ▪ Leveraging the power of 3G and mobile revolution

6. | 5 3. Scalable operating models Lessons learned during the conference ▪ TBD

7. | 6 4. Human capital development Lessons learned during the conference ▪ Criticality of leadership development ▪ Development, not compensation is the key magnet for takent ▪ Competing with other sectors for talent is the real war for talent ▪ Prioritizing gaps in specialists is crucial (e.g., risk, treasury) ▪ Partnering with human development institutes for dedicated supply sources

8. | 7 5. Risk management as a core competence Lessons learned during the conference ▪ Value of qualitative credit assessments in data sparce environments ▪ Back to basics of banking in acting as intermediary for payments and credit (MoF Secretary, Gopalan) ▪ Preparedness for Basel III (RBI Governor, Subbarao) ▪ Risk for improved pricing of products ▪ Importance of Early Warning Systems ▪ Enterprise-wide risk management culture

9. | 8 The “I” Opener Ideate to capture new markets Inspire to attract, grow and retain talent Innovate tools and techniques ▪ Rural ▪ Youth ▪ Infrastructure ▪ Financial inclusion ▪ Information technology ▪ Consumer Insights ▪ Risk management ▪ Leadership ▪ Human Capital Development ▪ Mindsets change Imperative to Outperform