1. Welcome to the SCM 465 Focus Group!

2. Focus Group Ground Rules/Background Anonymity: We will not collect your name or demographic information, your comments will not attributable to you. Confidential: Everyone agrees that nothing said or heard in the room will be repeated. Respectful: Everyone agrees to listen attentively to other participants. Inclusive: Everyone should participate. Varied: We will use different means to capture your ideas, including an index-card activity and a group activity. Useful: Focus groups typically provide insights not available from other sources. They often result in significant changes.

3. Questions?

4. ONLINE LESSONS (EXCLUDING SAP) Units Course Introduction Introduction to E-Business E-Business Models

5. Index Card Activity On the index card, please write one word or phrase to describe the online lessons (excluding SAP). Below this word, write a number from 1 to 5 (1 = lowest; 5 = highest) to describe your satisfaction level with the online lessons (excluding SAP).

6. Roundtable Activity Form groups of 5-6

7. Select a Scribe for the Group

8. Roundtable Starting with the scribe, work your way around the group stating one relevant strength of the online lessons (excluding SAP) ; the scribe should jot down each student’s statement. You can pass

9. Roundtable Starting with the scribe, work your way around the group stating one relevant way the online lessons (excluding SAP) could be improved ; the scribe should jot down each student’s statement. You can pass

10. Ranking Working as a team, rank order the strengths you identified for the online lessons (not SAP), marking the most important as 1, next most important as 2, etc. (List at least three) Please rank order the weaknesses of the online lessons (not SAP)—things that should be changed or strengthened—with the most important marked first, etc. (List at least three)

11. Group Ranking (Strengths) Provide the #1 Ranked Strength from the group

12. Group Ranking (Weakness) Provide the #1 Ranked Weakness from the group

13. SAP ONLINE LESSON Unit #3 - Customer Relationship Management

14. Index Card Activity On the index card, please write one word or phrase to describe the online SAP lessons.. Below this word, write a number from 1 to 5 (1 = lowest; 5 = highest) to describe your satisfaction level with the online SAP lessons..

15. Roundtable Activity

16. Roundtable Starting with the scribe, work your way around the group stating one relevant strength of the SAP lesson ; the scribe should jot down each student’s statement. You can pass

17. Roundtable Starting with the scribe, work your way around the group stating one relevant way the SAP lesson could be improved ; the scribe should jot down each student’s statement. You can pass

18. Ranking Working as a team, rank order the strengths you identified for the SAP lesson, marking the most important as 1, next most important as 2, etc. (List at least three) Please rank order the weaknesses of the SAP lesson—things that should be changed or strengthened—with the most important marked first, etc. (List at least three)

19. Group Ranking (Strengths) Provide the #1 Ranked Strength from the group

20. Group Ranking (Weakness) Provide the #1 Ranked Weakness from the group

21. Thank you for your participation! The End!