1. Pamela Norris Project Manager Kraft Kennedy & Lesser, Inc.
Catchy Title goes here!
Pamela Norris
Project Manager
Kraft Kennedy & Lesser, Inc.

2. Case Study
The purpose of this presentation is to provide insight into how project management facilitated the success of a network upgrade in an academic environment. 1

3. 2 The Client Office of the General Counsel - Columbia University
10 attorneys
12 support staff including secretaries, paralegals & admin
Three year old network
SoftSolutions document management 2

4. 3 Goals and Objectives Upgrade Document Management system
Upgrade network infrastructure
File server
PCs
Network & Desktop operating systems
Facilitate daily maintenance 3

5. Goals and Objectives (cont)
Capture time
Deploy desktop faxing
Upgrade Records Management 4

6. 5 Challenges Consultant Services Agreement
Purchasing Department requirements
Coordination of Academic pricing
Very tight budget
Isolation of network
Integration with Columbia University internet 5

7. 6 Challenges (cont) Wiring limitations for new location
Coordination of university personnel
Multiple hardware/software distributors
Availability of OGC staff for training
OGC project manager wore many hats
Coordination of third party vendors
Delivery of hardware/software 6

8. 7 Technical Issues LegalTrax conversion
SoftSolutions security conversion
Internet access limitations
Separate address for OGC 7

9. 8 Available Solutions LegalTrax Conversion
Upgrade DOS system (to prep)
Install current version at KKL for training
SoftSolutions security conversion
Provided document list by author
Manual data entry into Worldox 8

10. Available Solutions (cont)
Internet Access limitations
Implemented CyberPatrol product
Separate address
Current
mail to GroupWise server 9

11. 10 How Did We Get There? Dedicated Project Manager for OGC
Dedicated Project Manager from KKL
Understood the procedures (red tape)
Frequent communication via phone, status meetings and (sort of)
Budget tracking
Staggered training 10

12. 11 Results Project completed on schedule
Users happy with system (as much as can be expected)
Project completed within budget
Minor technical issues 11

13. 12 Client Feedback Training “Training was terrific”
People took to the system quickly
Training stuck w/users better than expected
Great team from KKL
Project management made a big difference 12

14. 13 Conclusion Know the business environment Do’s and don’ts
Dedicate a resource to “manage” the project
Prepare the users in advance
Involve third parties during planning
Assess risks and have contingency plans 13

15. Parting Thought
Don't begin a project until you know how to end the project.
Kean and Associates

16. 14 Thank You! Thank you for attending this session!
Please be sure to complete the evaluation form before you leave! 14

17. Kraft Kennedy & Lesser, Inc.
Kraft Kennedy & Lesser, Inc. is a technology consulting and integration company that specializes in law firms and corporate legal departments. KKL has offices in New York, Houston and San Francisco. 15