1. SECURITY PRACTICES

2. INTRODUCTION SAFE ENVIRONMENT PROPERTY IS SAFE SECURITY THREATS:
PERSONAL ATTACK
ARMED ROBBERY
BOMB THREATS
ROBBERY
THEFT – GUESTS POSSESSIONS
THEFT – ESTABLISHMENT PROPERTY
FIRE
SPECIFIC RULES AND PROCEDURES – KEYS
- ACCESS
VISITORS EXPECT TO FEEL SAFE IN ENVIRONMENT
FEEL CONFIDENT PROPERTY IS SAFE
PREVENT UNAUTHORISED PEOPLE FROM GAINING ACCESS
ACCESS KEYS/CARDS, IDENTIFICATION CARDS, SECURITY NOTICES AND SIGNS AND IDENTIFICATION PROCEDURES
INTRODUCTION

3. VIOLENT SITUATIONS DANGER OF ATTACK ARMED ROBBERY RIOTS STRIKES
MASS ACTION
HIJACKING
FIGHTS
RIOT = VIOLENT DISTURBANCE OF PEACE BY A CROWD
CRIME AND VIOLENCE ARE PRESENT LARGE POPULATIONS, HIGH UNEMPLOYMENT RATE
WHAT TO DO IS IMPORTANT – POSSIBILITY OF DANGER TO YOURSELF, CUSTOMERS AND OTHER STAFF ARE REDUCED
VIOLENT SITUATIONS

4. WHAT SHOULD YOU DO? ARMED ROBBERY REMAIN CALM CO-OPERATE RAISE ALARM
IF YOU CAN LEAVE DO SO
BE ALERT/OBSERVANT
DO NOT TRY AND BE THE HERO
FOLLOW INSTRUCTIONS
DO NOT MAKE SUDDEN MOVES
IF THE ROBBER GIVES YOU A NOTE, KEEP AND GIVE TO POLICE
CALL EMERGENCY SERVICES
WATCH WHAT ROBBER TOUCHES
VICIOUS AND VIOLENT
USE OF FORCE, NERVOUSNESS OF ROBBER AND FOOLISH ACTS END IN TRAGEDY
WHAT SHOULD YOU DO?

5. PAY ATTENTION TATTOOS BIRTHMARKS PHYSICAL FEATURES SCARS
MANNERISMS OR BEHAVIOUR
JEWELLERY
COMPARE AND DETERMINE
AGE
HEIGHT
WEIGHT
APPEARANCE
LOOK FOR GET AWAY VEHICLE
MAKE, MODEL, YEAR
COLOUR
REGISTRATION NUMBER
DIRECTION
PAY ATTENTION

6. AFTER ROBBERY CONTACT POLICE LOCK ALL DOORS ASK WITNESSES TO REMAIN
WRITE DOWN DESCRIPTION AND OTHER INFORMATION
DO NOT TOUCH ANYTHING
KEEP ANYTHING ROBBER TOUCHED AND ANY NOTE
DO NOT DISCUSS DETAILS WITH ANYONE UNTIL OU HAVE GIVEN INFORMATION TO POLICE
AFTER ROBBERY

7. BOMB THREAT TAKEN SERIOUSLY TAKE NOTE OF THE FOLLOWING INFORMATION
DATE
TIME
VOICE DESCRIPTION
DETAILS OF THREAT
INFORM SUPERVISOR
EVACUATE THE PREMISES
CONTACT POLICE
BOMB THREAT

8. GENERAL SECURITY OF PREMISES
HIGH STANDARD OF SERVICE
PROVIDING:
SAFE ENVIRONMENT
PERSONAL POCESSIONS ARE SECURE
SECURITY FOR ESTABLISHMENT AND STAFF
EMPLOYEES HAVE RIGHT TO A SAFE WORK ENVIRONMENT
PERSONAL SAFETY NOT THREATENED
DO NOT CARRY COST OF REPLACING STOLEN PERSONAL PROPERTY
MAINTAINING SECURE ENVIRONMENT
ALERT
REPORT ANY SUSPICIOUS ITEMS, INCIDENTS, PEOPLE
CERTAIN AREAS ARE RESTRICTED
ENSURE NO ACCESS
UNACCESSED PERSONNEL
APPROACH THEM
POLITELY ASK IF YOU MAY ASSIST
RESIST = REPORT TO SUPERVISOR/SECURITY
THEFT TO PREMISES = REPLACING = MONEY = LESS PROFIT
GENERAL SECURITY OF PREMISES

9. SECURITY RISKS HARMFUL TO HEALTH AND SAFETY OF CUSTOMERS AND STAFF
ITEM
PERSON
INCIDENT
SECURITY RISKS

10. SUSPICIOUS ITEMS BOMB PACKAGE, BAG, SUITCASE NEVER TOUCH
UNUSUAL FOR ITEM TO BE LEFT IN AREA
ITEM DOES NOT BELONG TO ANYONE
NEVER TOUCH
REPORT TO SUPERVISOR
MAY NEED TO EVACUATE THE PREMISES
SUSPICIOUS ITEMS

11. SUSPICIOUS PERSONS ALERT AND OBSERVANT OF CUSTOMERS AND GUESTS
RECOGNISE OTHER STAFF MEMBERS
SOME REASONS TO BE SUSPICIOUS
NOT PERMITTED TO BE IN AREA
SHOWING SIGNS OF NERVOUS BEHAVIOUR
SWEATING
LACK OF CONCENTRATION
FIDGETING
LOITERING
PERSON SURVEYING SURROUNDING FREQUENTLY
REPORT SUSPICIOUS BEHAVIOUR
NEVER QUESTION PERSON YOURSELF
SUSPICIOUS PERSONS

12. OBSTRUCTED EMERGENCY EXITS
ALL EXITS CLEAR AND NOT DAMAGED
EXITS NECESSARY TO GET TO SAFETY IN AN EMERGENCY SITUATION
EXITS BLOCKED = FINE
REPORT BLOCKED/DAMAGED EMERGENCY EXITS IMMEDIATELY
OBSTRUCTED EMERGENCY EXITS

13. SECURING OPERATIONAL AREAS
PREVENTATIVE MEASURES AND SECURITY PROCEDURES ARE ESSENTIAL TO COVER THE FOLLOWING AREAS
CUSTOMER AREAS
PUBLIC FACILITIES
SWIMMING POOL
CAR PARK
STAFF AREAS
OFFICES
KITCHENS
CHANGE ROOMS
STORAGE AREAS
STOREROOMS
CELLARS
SECURING OPERATIONAL AREAS

14. GENERAL SECURITY PROCEDURES
SAFE GUARD PERSONAL SECURITY
BASIC SECURITY PROCEDURES:
BANKING COMPLETED AT DIFFERENT TIMES
CASH REGISTERS MUST BE SECURE
GENERAL SECURITY PROCEDURES

15. STAFF SECURITY PROCEDURES AND POLICIES MAY INCLUDE: SECURE LOCKERS
ONGOING TRAINING
SECURITY CHECKS/REFERENCE CHECKS
SECURITY POLICIES AND PROCEDURES SHOULD BE IN WRITTING AND MADE AVAILABLE TO ALL EMPLOYEES
STAFF SECURITY

16. 1ST DEFENCE AGAINST SUSPICIOUS PEOPLE ENTERING PROPERTY
PROTECT UNAUTHORISED PEOPLE FROM GAINING ACCESS
PHYSICAL SECURITY
LOCKS AND KEYS
ALARMS
INSPECTIONS
BARRIERS
SAFES
CCTV
STAFF LOCKERS
PHYSICAL SECURITY

17. SECURITY IF KEYS PROVIDE ACCESS TO PREMISES KEY CONTROL IMPORTANT
KEEP KEYS WITH YOU – NEVER LEAVE IN LOCKS OR LYING AROUND
DON’T GIVE KEYS TO:
UNAUTHORISED PERSON
ANYONE YOU MIGHT FEEL DOES NOT UNDERSTAND THE RESPONSIBILITY OF SECURITY REGULATIONS
EXTERNAL CONTRACTORS, COLLEAGUES OR GUESTS
ANYONE WHO HAS LOST THEIR OWN KEYS
MASTER KEYS SHOULD BE KEPT ON A CHAIN ATTACHED TO PERSON
IMPORTANT TO REPORT MISSING KEYS IMMEDIATELY
SECURITY IF KEYS

18. LOST PROPERTY HAND IN TO HOUSE KEEPING OT MANAGER
PLACED IN PLASTIC BAG TO PROTECT
CLEARLY LABELED WITH THE FOLLOWING DETAILS
DATE
LOCATION
NAME OF PERSON WHO FOUND THE ITEM
BRIEF DESCRIPTION OF ITEM
IF MONEY, LIST THE AMOUNT AND THE DENOMINATIONS
INFORMATION SHOULD BE ENTERED INTO A LOST AND FOUND BOOK/COMPUTER DATA BASE
IF VALUABLE, PLACE IN SAFE
LOST PROPERTY

19. FIRE STAY CALM SET OFF FIRE ALARM, IF THERE IS ONE TURN OFF THE POWER
ALERT CUSTOMERS AND GUIDE THEM TO THE NEAREST ESCAPE ROUTE/EMERGENCY EXIT
CROUCH DOWN
IF NECESSARY PUT A WET TOWEL OVER YOUR MOUTH AND NOSE AND STAY CLOSE TO THE WALL AS YOU EXIT
FIRE

20. HANDLE SMALL FIRE ONLY TRY AND PUT THE FIRE OUT IF IT IS SMALL
SAFEST TIME – 1ST FEW SECONDS AFTER IT STARTS
3 MINUTES – OUT OF CONTROL
IF YOU TRY AND PUT A FIRE OUT
TELL CUSTOMERS AND COLLEAGUES TO MOVE AWAY FROM THE FIRE
MAKE SURE YOU KNOW WHAT IS BURNING
CHOOSE THE RIGHT KIND OF FIRE EXTINGUISHER
ATTACK THE FIRE WITH THE CORRECT FIRE FIGHTING EQUIPMENT
IF YOU HAVE NOT CONTROLLED THE FIRE AFTER 1 MINUTE, RAISE THE ALARM AND FOLLOW EVACUATION PROCEDURE
MOVE OUT OF THE WAY WHEN THE FIRE BRIGADE ARRIVES
CLOSE ALL DOORS AND FOLLOW THE EVACUATION PROCEDURE
HAVE A CLEAR LINE OF ESCAPE
HANDLE SMALL FIRE

21. EVACUATION EVACUATION PROCEDURE
DIRECTIONS SHOULD BE PUT UP IN EVERY AREA
FIRE ESCAPE SIGNS AND EXIT NOTICES MUST BE DISPLAYED
DO NOT PANIC
ASSIST ANYONE WHO IS FRAIL, DISABLED, INJURED
GATHER AT NOMINATION ASSEMBLY POINT
ENSURE ALL GUEST AND STAFF ARE ACCOUNTED FOR
REASSURE ANYONE WHO IS ANXIOUS OR UPSET
IF LIVES ARE PUT AT RISK BY DANGEROUS SITUATIONS EVACUATE THE BUILDING
FIRE
CHEMICAL SPILL
GASS LEAK
BOMB THREAT
EVACUATION

22. GENERAL RULES FOLLOW EVACUATION PROCEDURE STAY CALM ORDERLY MANNER
FOLLOW EMERGENCY EXIT SIGNS
ADHERE TO ALL SAFETY AND EMERGENCY SIGNS
DO NOT USE LIFTS
DO NOT STOP TO COLLECT PERSONAL BELONGINGS
ASSIST ANY CUSTOMERS WITH DIFFICULTY
LISTEN TO INSTRUCTIONS
LEAVE BEHIND SHARP, BULKY OBJECTS THAT MIGHT HINDER PROGRESS
IF THE AREA IS SMOKE FILLED, GET CLOSE TO THE GROUND
ASSEMBLE WITH OTHER EVACUEES AT DESIGNATED ASSEMBLY POINT OR LOCATION
WAIT UNTIL SUPERVISOR COMPLETES ROLE CALL
IF ANYONE REPORTED MISSING, FIREMEN WILL SEARCH
GENERAL RULES