1. Lync Online Sign-In Guided Walkthrough
Microsoft Exchange
4/15/2017
Lync Online Sign-In Guided Walkthrough
Darrin Hanson
Microsoft corporation
Support Webcast Series
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. Introduction___ Management Surfaces Why are we here today?
Microsoft Exchange
4/15/2017
Management Surfaces
Introduction___
Why are we here today?
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. Welcome to the webcast
We are recording today’s session, and will have the slide show presentation and the video recording on the original blog post and the Office 365 Community. You can find the video recording on our Video Channel -
Questions can be asked at the end of the presentation through the Lync Meeting Console.
We are recording today’s session, please understand that you may be captured in the recording. If you do not wish to be recorded, please do not type in the Lync IM Window or please leave the meeting.

4. Agenda__________________
The Problem – Lync Online sign-in issues are difficult to resolve
The Method – Process of elimination
The Solution – The Lync Online Sign-In Guided Walkthrough
The Future – Where does it all go from here?

5. The Problem_________
Lync Online Sign-In Issues are difficult to resolve.

6. Top Root Causes for Lync Online Sign-In issues
User sign-in problems (incorrect username or password)
Lync AutoDiscover DNS configuration
Client and/or device configuration
Enterprise related issues (DirSync, ADFS, etc…)

7. Sign-In issues are tricky to scope because there are many factors to consider.
How many uses are affected?
Where are the users located?
What devices are they using?
What client do they have installed?
Are users signing in correctly?
Is the client up to date?
What network are they connected to?
Are you using DirSync or ADFS?
Is DNS configured correctly?

8. The Method____________
Use a process of elimination to rule out potential issues.

9. Trust us…we know what we’re doing.
The questions we ask and the solutions we suggest are based on historical data of Lync Online support cases and based on your responses, we provide a targeted resolution for your specific issue.

10. By using a process of elimination, we can eliminate large categories of sign-in issues by asking the right questions.
DNS configuration issues typically occur to a lot of users.
Client issues, such as an out of date client or incorrect time and date, usually only affect a one or a few users at a time.
Previous Lync Server deployments on-premises can have an affect on Lync Online users in some cases.
Users with federated identities may all be affected at once, whereas the users with cloud identities are completely unaffected.
Specific networks or geographical locations might be affected when others work fine.

11. The Solution_________
The Lync Online Sign-In Guided Walkthrough

12. BEHOLD…The Lync Online Sign-In Guided Walkthrough
The walkthrough suggests solutions from knowledge base (KB), TechNet and Office help articles, while also referencing automated tests like the Microsoft Connectivity Analyzer (MCA) website and the Lync Online TRIPP tool for network analysis.

13. Demonstration__________
So you’ve got some idea of what I’m talking about…

14. The Future_______
Where does it all go from here?

15. What’s next for the Lync Online Sign-In Guided Walkthrough?
A user-centric line of questioning so end-users can resolve some of their own issues.
Constantly updating and revising the workflow to make it more efficient and catch more issues.
A way to look up resolutions based on error messages or log analysis.

16. Resources, Announcements and Credits
Resources and Announcements
Lync Online Sign-In Guided Walkthrough
Office 365 Community Blog
NextHop Blog
KB : How to troubleshoot sign-in issues in Lync Online
Credits
Darrin Hanson – Technical advisor and support specialist
Patrick Kelley – Technical Writer and content editor
Tim Lulofs – Project Manager
Peter Krebs – Project Manager
Premal Gandhi – Supportability and Data

17. Q&A and Feedback_____ Management Surfaces
Microsoft Exchange
4/15/2017
Management Surfaces
Q&A and Feedback_____
Now is the time to raise those hands and ask your questions.
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

18. Feedback
Please answer the survey questions posted at the end of this meeting.
Let us know what sessions you want! Josh Topal at
Feel free to give feedback too.

19. 4/15/2017
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.